Review Time
I placed an order for home delivery. Order went to despatch with tracking that didn’t work. Can’t track the item and it’s never arrived. iv been chasing a refund can’t get a response. Then Black Friday 28th November they had a discount on the item so re bought in 2 sizes to be delivered to store. Estimate of delivery is 6th December but has not yet been despatched. Now I’m chasing a second order both orders cost me £150 and havnt received either. Can’t obtain a refund. No one is responding. Iv been told to email a complaint Iv done that…….no response this is awful. Iv never known such awful service from a high street store. Taking money and not supplying goods disgraceful
Customer service is non existent! I ordered a hoodie that was supposed to be delivered over three weeks ago and still nothing. I wouldn’t mind if you could speak to an actual person instead of trying to communicate via text with a robot. Very poor from such a big brand.
Quality of clothes & shoes are worst and worst.A few years ago they were fine, but now you can't keep your shoes on without the sole cracking (or other problems with the finish breaking off) or your pants getting holes after a few uses. We're a long way from things that last
I had SUCH a bad experience with Pull & Bear. They have wasted both my time, my patience and my money. Dealing with their woefully inept and disengaged Customer Services team via email in relation to an online order which they messed up has been a source of misery, fury and frustration.My experience was as follows: I ordered a pair of joggers from Pull & Bear two weeks ago, and paid for home delivery of the item. P&B then sent me the joggers in the WRONG SIZE! So, as per their instructions, I had to arrange for the wrongly sized joggers to be returned to the P&B depo, walking the parcel to a drop off shop in the rain. Eventually I did receive my money back for the original purchase but P&B did not refund the original cost of postage!! Outrageous. I have exchanged multiple messages with the faceless and nameless 'Customer Service Agents' via email to no avail. I still don't have my joggers and I have wasted hours of my life on this matter. The final response from Customer Service Team? "Thanks a million for your comments. They really help to improve our service. We will shre this information internally so that it can be taken into account". Frustration is a mild word for how I'm feeling. Do not risk an online order from this dreadful retailer.
I recently placed an order with Pull&Bear (Order No. 20216048209) and received my items with price tags that were significantly lower than what I was charged on the website. Here’s the breakdown:•I paid €39.99 for a black puffer jacket that has a €29.99 price tag.•I paid €25.99 each for two grey jumpers, each tagged at €19.99.•I paid €25.99 each for two black jumpers, also tagged at €19.99.When I reached out for a refund on the price difference, I received a dismissive response pointing to the website’s price as “correct.” They even claimed the tag prices are “due to the item being sold in another country.” This excuse doesn’t change the fact that I was charged more than the price clearly displayed on the products I received.This isn’t just about terms and conditions — it’s about transparency and fair pricing. Pull&Bear’s refusal to honor the price on the tags feels misleading at best and could be considered deceptive. No customer should have to pay more than the amount shown on a product, period.Despite multiple attempts to resolve this fairly, Pull&Bear continues to stonewall with policies instead of valuing customer trust. I am beyond disappointed, avoid this company if you value honest pricing and fair customer service!
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