Review Time
Ordered items for my son for christmas. Quality of items really good.Communication good to say when packed and out for delivery. Recieved very quickly.His jacket was out of stock and i requested a email for when it returns so i hope that works.Overall very happy with my purchase and customer service.
Avoid - it seems to be a scam organisation. No response from customer services despite two emails and it’s impossible to call or chat with anyone -only a virtual assistant which is no help whatsoever. My order was supposedly delivered last week but I cannot access any tracking information.
I have spent weeks trying to resolve a simple payment issue with Pull & Bear, and it has been impossible. I’ve contacted them multiple times through every channel available—email, WhatsApp, chat bot, and even in-store—and I have yet to hear back from a single person.Emails go completely unanswered, not even an automated acknowledgment. The chatbot is useless and offers no solutions. Even more shocking, I was told that refunds cannot be processed in-store! How is a customer supposed to get help when every avenue leads to a dead end?This is by far the worst customer service experience I’ve ever had. A company of this size should not make it so difficult—if not impossible—for customers to resolve basic issues. Truly unacceptable.
I’d score zero if I could. I placed an order online 2 months ago and I haven’t received it. The status is showing S still processing. When I do eventually manage to speak to an advisor via WhatsApp, the won’t do anything about it. So they’ve taken my money & not provided the goods.Also, I sent a return, tracking details show it has been received at their warehouse but they won’t process a refund.Disgusting company, fraudsters, scammers & thieves. I wish I’d read these reviews before purchasing!
I bought jeans for my daughter and they were too small. We went back to the store a week later. She tried on other jeans and we went to customer service. We were greeted with shouts that we couldn't exchange clothes purchased online. I politely replied that the jeans were purchased in the store. The attendant came to us with very bad taste, looked at the jeans that had the tag on them, and said she wouldn't exchange them because they smelled like laundry detergent. I explained that the jeans were too small and had the tag on them, and she was yelling and treating me with the utmost disrespect. Anyway, I left the store with the jeans that were too small, and they're here because they don't fit my daughter. I wasted my money on something that will have no use. The deadline for exchange or return could be made until September 22nd, and even so, I don't even feel like stepping foot in that store after the way I was treated.
Awful customer service, particularly from the store manager who lacked knowledge, was dismissive and rude. Was trying to return an item, it took 40 minutes with me having to go outside the shop on several occasions to be able to get online and having to queue up 4 times. Eventually I was told I couldn’t return it as it was over 30 days despite the reason for return being the store’s fault for putting the wrong size on the hanger. However, my main problem was the attitude of the manager, it’s not surprising other staff lack customer service if she is training them. Shout out to one guy who was personable and helpful.
Shocking customer service. I had an order sent to a locker but never received a code to get my order. Contacted through email 5 days ago and no response. Contacted via WhatsApp and Live Chat takes me to shoddy A.I. Bots who are unsupportive and simply tell me to try a different method of communication when I’ve exhausted all options. Why is it so hard to speak to someone?
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