Review Time
Pull and bear in Greece I have to order from website because I don’t have the specific store in my island. My order was from 17/12/2024 and until today 7/1/2025 my order has not arrived yet even though the estimated delivery was from 27/12/2024 to 31/12/2024. Apart from all this, the website does not show me where my order is and does not connect me in any way within the website, trying a hundred times with a code that it sends to my email, telling me that I am not entering something correctly.Also, no email or anything has been sent to inform me about my order
Ordered some shoes for my son they arrived scratched and needed them for his first day back to school. I asked for the shoes to be replaced which they denied unless I returned the damaged shoes, which I would have done if he did not need them two days before he started school. I also asked for a discount with the idea that if I am having to accept these damaged shoes they would provide some credit but they also denied this. I will never purchase anything from them again!
My 18 year old daughter purchased a Christmas gift (joggers) for her boyfriend in November 2024. She bought early as wanted to be prepared (it was her first Christmas buying gifts with her own money as she has her first part-time job). However, unlike every other store the family bought from over Christmas, Pull & Bear do not extend their return period over Christmas! The joggers were too short for her boyfriend - they have not been worn, have all labels, etc. My daughter had to work many hours just to afford these but now she’s out of pocket. These big companies should be ashamed of themselves - gives such a bad message. We will NEVER shop at P&B again!
Sizing completely inconsistent - ordered 2 t-shirts of the same size and one is much bigger than the other.After this, trying to sort it out and get a replacement has been awful and Pull and Bear have been shambolic. Useless email service and trying to deal with the inept support staff that they have on WhatsApp has been painful - I cannot explain as to how useless they are.
Horrendous customer service! I returned part of my order weeks ago and can see from the tracking that it was received by Pull and Bear on December 11th - over three weeks ago! Despite following up with their customer service team, I’ve had no resolution. The process is frustrating, as you’re essentially talking to a robot with no real support. I’m unlikely to shop online with Pull and Bear again, given how inconvenient their returns process is and the lack of customer care.
My review will be controversial no doubts, particularly reading the negative feedback below, but my first time ordering from them at the weekend for a leopard print denim skirt of theirs that I’ve had my eye on for a couple of months, will be nothing but 10/10. Plus the bonus being it was in the Sale reduced to more than half price. Hence, why I wanted to give them a review regardless.I’m absolutely in love with it, I took their own advice on their Website and ordered a size up as apparently it comes up small (so glad I did and ordered the Medium instead of my usual size Small). The quality is SO, so lovely, and it fits me perfectly being a Size 10 Lady. (I was still abit worried that it wouldn’t). I’m sorry that other posters haven’t had positive experiences in the past, but my first experience purchasing from them of an item of clothing I’m absolutely over the moon with has been nothing but good! Super quick delivery and informative of my tracking too! So Thank You Pull and Bear; you have one very happy Customer here anyway!
Absolutely terrible customer service. Had a problem in store and the manager was no help, was told to go online and speak on WhatsApp customer service. Every time I get told “wait a moment” and 3 hours later I’m still waiting. It’s been well over a week. Do not shop in store or online.
Appalling after sales customer service. Item purchased has failed to be delivered. Notified pull and bear who asked me to wait while they investigated. As per the tracking information they told me to contact them again if it wasn’t delivered the following day. It wasn’t. Now they want even longer to contact Royal Mail, the courier. They have stated they will not be a refund until they have investigated the situation with the carrier. There is no one you can speak to directly over the phone. It’s all done by WhatsApp and when they are through with the conversation they end the chat and threaten that by continuing the chat Will delay the whole process. Avoid at all costs. This was the first time and the last time I will be using this company.
Terrible service Avoid online shopping as you’ve got no chance of returning items unless you go to an actual store which for me is over an hours drive away No customer service just a robot online Iv generated a return which they’ve acknowledged and said they’re sending me a returns label but absolutely nothing - tried downloading on my account but nothing No replies on any social media platform Iv sent to them Reported to trading standards
Online order arrived with security tags on it. Eventually got past the phone ‘robot’ to speak to a manager in Cabot’s Circus, Bristol who was extremely rude. They wanted me to pay to return the item and then reorder and pay postage again. In the end a friend took it back to store for me as she was visiting Bristol, 100 mile round trip. The manager was again rude, didn’t apologise and then had the cheek to try and sell her a new carrier bag. Will never ever buy from them again! Shocking customer service. I hope the company owners read this review and sort their staffing issues!
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