Review Time
Went to another city for a shopping trip and purchased a jumper from Pull&Bear. Wore the jumper once and after it’s first wash it fell apart! Contacted customer service via email and got no response, messaged them on Instagram and got told to bring it back to the store as because I’d purchased it in a store rather than online customer services couldn’t deal with the issue. Explained my “nearest” store was an hour and a half away so not practical to travel 60+ miles to return a jumper and their response didn’t even acknowledge this and just once again told me it had to be returned to a store! Absolutely shocking company, poor quality clothing and even worse customer service. Avoid at all costs!
I ordered a pair of heels online from Pull & Bear, however I had to return them as they didn't fit. I mailed the parcel and did not receive any confirmation of a return or refund. I contacted them numerous times for help and received no reply. I finally received confirmation of a return and refund 6 weeks later, however the incorrect amount was detailed to be credited. I would not advise ordering from this company online.
Read the reviews and was concerned but deeply wanted the stitch trainers so ordered them anyways and oh so glad I did. Ordered Sunday night arrived Monday afternoon I mean that’s super fast and that’s with standard delivery. Item arrived in excellent condition and the fit was spot on so comfy totally in love with these
Do not order on line from this company you cannot return your items. You have to email to get a returns form and they don't respond. I emailed over a month ago and haven't had a reply.I rang The Trafford Centre and they said they don't accept on line purchases. It's absolutely awful customer service. I had to write a review to advise other people to prevent it happening to them.
I’ve seen a co ord online and came in to try it on. I’ve seen it on display and I kindly asked a young girl to help me. She didn’t seem bothered to help and concluded it is not in store at all. I asked someone working in the changing room and she advised I asked the girl on the shop floor again as she was managing the changing room. I work in retail so was happy to approach her again. I asked the girl again and she walked off and ignored me after a girl at the till asked her to help at the till. This girl didn’t even say “sorry to interrupt” she said she needed the girl I was asking for help to come to the till “now”. That’s when she walked off and I stood in the middle of the shop stunned by this behaviour. She was rude and walked around the store smirking at me! I have informed the manager and she said she was new and will talk to her to give feedback on her mannerism but I highly doubt it. The manager was eager to walk off while I was trying to talk to her! The staff need to be trained on customer service clearly!
Bought pair of dungarees at new store in Edinburgh whilst visiting the city. There were no changing room facilities due to COVID restrictions.Returned back home to Newcastle that evening and turns out the dungarees are too small.I'm trying to return products however policy states I can only return in store...Also can't contact customer service other than email and only seem to get impersonal (1-2 line) emails insisting goods to be returned to store (rather than trying to helpfully solve my problem).I mean really?.....this is the digital age...Pull and Bear have built their business through digital platforms like ASOS and yet they cannot transact digitally, at a time when even traditional stores like M&S and John Lewis have gotten their act together in relation to digital returns. I'm not going to spend 4 hours on the round trip to Edinburgh to return a £40 pair of trousers...the cynic in me things that perhaps they know that.
Claim your business profile now and gain access to all features and respond to customer reviews.
Check out our new Spring Summer 2017 collection for women and men at PULL&BEAR. Find the latest trends in fashion, shoes and accessories. #freshonline
kicksshoelaces.com
www.labella.com
freelumabracelets.com
reviedazle.com
bestsecret.com
oakburywatches.co.uk
bareroots-footwear.com
cushiow.com
snusdownunder.com
byamica.com
