Review Time
In summary: excellent product, very good value, comprehensive instructions, and above all, outstanding customer service. The website was clear and user-friendly. The range of products is accurately described with helpful diagrams and images, so making a choice and placing an order was easy and straightforward. Free delivery (even to the Scottish Highlands) was a major plus point. The arrangements (via the UK transport firm Jeavons Eurotir) were very efficient, and the large pallet-load arrived safely.Assembly of the structure was possible as a DIY job, thanks to the comprehensive and detailed instructions provided, and the fact that all necessary fixings were included in the kit.The actual components were of very high quality. All the wood pieces were straight and precisely cut to fit, and the entire structure fitted together perfectly.But the really outstanding aspect was the superb customer service from Gabriele at Quick Gardens' head office. On several occasions guidance was needed to check and confirm the detailed instructions and some of the measurements. Each emailed request for "technical" advice was promptly and fully answered, sometimes with additional diagrams showing how the components fitted together. This gave a high level of confidence in the assembly task. And when an additional can of wood-stain was needed, this was supplied and delivered free of charge!The job is now complete and the car-port/shed structure is in use. A five-star review is totally justified... indeed if it were possible I would give a six-star rating for the quality of customer service. I have no hesitation in recommending the company and its products, and I am very grateful for the support provided by Gabriele and her colleagues.
Bespoke high car port, designed exact to my spec, excellent value for money, delivered to time and fitters friendly, professional and super quick, tidying up and checking we were happy before they left. Would def recommend the company and its fitting service.
In late 2022 we were investigating the market to procure a timber building suitable for a modest clubhouse for our sports club. We wanted a building of 30m² to maximise floor space without having to seek planning permission from the local authority. We found the Maja log cabin on Quick Gardens website which seemed to meet our criteria. We requested a couple of existing customers contact details for references, these were readily provided and the references, although not for the Maja explicitly were favourable, particularly that they had constructed their buildings themselves. This gave us the confidence to pursue a purchase and to self-build.Before we ordered the Maja we requested a couple of customized changes i.e. no internal dividing partition and wooden doors on the left elevation rather than glass doors. These changes were approved however, when we received delivery 3 sets of glass doors were delivered rather than 2. I reported this and the replacement wooden doors were delivered within 3 weeks, which was great.We decided to use ground screws for mounting the base platform on, we hit hard stone/rock at approximately 800mm into the ground. We got around this issue by hiring a rock breaker which allowed us to drive the ground screws through the problem stoney ground. My recommendation would be to any future customer intending to use ground screws, that they make a couple of pilot holes to investigate the subsurface conditions.Once we had the ground screws installed and the base timbers in place we proceeded to the rest of the build which progressed quite speedily. We chose to have the rubber style roof for durability, this was easily installed when the weather was warm and dry.Constructive comments:• We thought the architects drawings could be improved, sometimes we needed to search through 3-4 pages to find the correct information• We felt that the timber roof trims and fascias were inadequate for the rubber style roof• We felt the screws provided were of poor quality, we purchased our own better quality screwsOverall, we are very pleased with our purchase and quality of the Maja log cabin.
I cannot criticise any aspect of your products and service, everything from delivery, product quality and design to practicality. This maybe boring but we like it so much we have designed our annex to match as you will see in photos. I thank you again, real quality. I hope our next order with you in the summer will live up to our expectations. Thank you Tom and Jen
The Quick-garden Aida plus, was installed in November 2023. The builders from Lithuania, who were recommended by Quick-garden, measured up and installed a concrete base expertly. The delivery of the product was smooth. The same builders, Andreus and Vitally, and another Lithuanian man ( who I’m sorry, I don’t know his name) came to build the Aida Plus as soon as it was delivered. They were fast, courteous, knowledgeable and expert. Everything was done in a day once they started putting it all together. They landscaped, left no mess. It looked brilliant, it still does, and we have had hours and hours of pleasure from it. All such good value for money. The bonus for us was the knowledgeable, courteous builders. That’s hard to find. Thank you all of you. Thank you Quick garden for the lovely product.
I was a returning customer after purchasing the 4x3 garden room. My second purchase was the 4x6 garden room. Firstly the sales person I dealt with was good to start with but then realised he would say anything to get the sale even making false promises on delivery. I pulled him up on this but then was told he couldn't remember and had to go listen to the recording of the call - I never received any reply after this. Secondly they offer turn key on the website but don't actually offer this services. I was told I can speak with the builder to find out about this service. The issue with this I couldn't speak with the builder till the delivery date. I paid for the site survey but the guy that showed up didn't know what he was suppose to do. He took some measurements and left. Then I received a email from the salesman asking for the measurements! I had to explain to him the builder had all this and they need to contact him directly. Then my builder was changed several times and they couldn't keep track on who actually was doing the build. I received the building on estimated delivery date (the delivery driver was very nice and professional). After the delivery I had to wait another two weeks for the builders to arrange the date for installation. All this was super stressful and not the best experiences.I paid £5600 for the installation service but didn't actually know I had to do all the after installation cleaning and had to hire a skip (it looked like a tornado touched down in my backyard) This is hidden far inside the T&C (please read the T&C as they do add loads in there you need to know before you think of buying anything from this company). The builders would promise estimated finish date then change it last minute. They would also not show up some days not letting me know what was going on. I had to keep reaching out to them to find out what was going on. Not very professional for the money I paid for this service.Also the photos on the website isn't the same as what you get! They should actually put this on the website - only for illustration purpose and the actual building will be different. This will be the last time I purchase from this company and wont recommend. UPDATE 25 November 2024 As I said you have it on your website - I discussed this with the sales rep and he told me I needed to speak with the builder directly. I then had to go back to him after several emails to try and get the number for the builder. The builder changed several times - sorry how should I talk both of them if they keep changing???? I spoke with one builder and was told they don't offer this. Then add this to your website that its area dependent!!! Again your website hides everything away - as per my original review you need to make it more obvious!!! Im more than happy to discuss this further to make things more clear for consumers in the future.
Ordered a self build outdoor office.Materials were of great quality and instructions easy to follow with a dedicated team on hand via email or phone to help for any queries during installation.Had a minor issue that was resolved very quickly and easily without fuss. Would definitely use again.
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