Review Time
I wish I could give a zero rating. My sister booked an AC sleeper for a long journey, but was placed with a woman and two small children in a female-sharing cabin. Despite her complaints, there was no support from the app or bus staff, and she was even told to cancel her ticket mid-journey. This is unacceptable. She paid for comfort and safety but received neither. Highly disappointed.
I strongly recommend avoiding this platform due to the difficulties faced. The bus I booked dropped me 200 km away from my destination, and the staff was rude. Additionally, I had a hotel booking that was cancelled without resolution, wasting my time and incurring extra charges.
.Bus operators cancelled my ticket on 20th November 2025 from chennai to trivandrum. So far i didn't receive my refund. Whenever i m sending mails, redbuss is just trying to convince me that they have done their refund processing, and it is the issue with the bank. But when i enquire this at bank, they said the amount is not yet credited. The redbus is making me foolish. Its so embracing, how they treat their regular passengers
Absolutely awful no customer support. There’s no phone number to the red bus app and chat doesn’t work. The first bus Sri Vaari travels was canceled and when I called the person hung up the phone as I was asking for support. The second bus NueGo (also purchase with the app) got cancelled last minute and we couldn’t return to the city where we live. No one offered support and we didn’t even get the refund yet. Disgusting customer service and a terrible experience. Absolutely unacceptable. Book a car or an uber instead of using these companies will save you from the stress of having to deal with them.
Pathetic travel experience. The bus was not clean, and the driver seemed completely inexperienced and abusive. He had no idea about the bus equipment or switches — it took him more than an hour just to start the bus. The conductor was also using foul language throughout the journey. Several passengers were drunk and creating a nuisance. Despite repeatedly asking the conductor to stop the bus and remove them, no action was taken. Additionally, four people were sharing two sleeper seats, and the staff kept waiting unnecessarily for more passengers to board. Extremely poor management and unprofessional behavior.I travel from Amritsar to Delhi with K.S Travels
We boked ticket for 2 passengers from Sangamwadi Pune To Khalghat we are 100%sure we selected correct date of travel as 9th Nov after making payment we got tickets for 8th Nov. Once we thought may be it's our mistake so we changed the date to 9th and paid extra 421Rs even this time tickets still came with 8th. After many tried and hold for hrs we got connected to customer care they simply refused to take any action informing us that we already used one try to change date and they cannot help even we spoke to Manager incharge. It's hell worst experience. When contacted the company of travel they told tickets were purchased from Red bus contact them. Finally we have travel one day ahead of sch. Keep watch on such bad practice and report. It's better to go to agent and get proper ticket
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