redbus.in

1.6
1.6 Based on 101 reviews

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Average Rating

1.6

/
5

101 Reviews

5 Star
12%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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Shubham Sharma
Fraudulent practices of redbus

See the difference of amount I have paid from the so called redbus app see the fraudulent practices by them I m riding from Jaipur to Jaisalmer and paid seat charges in 1400₹ while my fellow seat passenger has done booking from Agra to Jaisalmer and has paid only 1000₹ so the shrewd company struggling to earn money likewise proud of you redbus and see the mystery while I talked to redbus customer care they said it’s like we can’t do anything sir we are helpless

1
Date of experience: Sep 03, 2025
Vijay
I will give RedBus less than 1 rating…

I will give RedBus less than 1 rating as they are looting the people in the name of rescheduling. I booked ticket at Rs.400/ at 12 pm mistaken on today’s date. After noticing I made mistake I rescheduled it in their App and to my surprised all the ticket prize was Rs.850/ instead of 400. So I again need to book by paying difference amount of Rs. 450. Is it the way to deal with customer.

1
Date of experience: Aug 29, 2025
Bijoy Dey
Dear RedBus Support Team

Dear RedBus Support Team,I am writing to formally escalate my ongoing issue regarding Complaint ID 30007169, which remains unresolved despite multiple follow-ups over the past four days.Your team initially assured me that the matter would be resolved within 24 hours and that a refund would be processed. However, I have yet to receive any resolution or meaningful update. My repeated attempts to contact support have been ignored, and I am extremely disappointed with the lack of communication and accountability.This delay is unacceptable and reflects poorly on RedBus customer service standards. I request immediate attention to this issue and a clear update on the refund status without further delay.Please treat this as an urgent escalation and respond within 24 hours. If I do not receive a satisfactory response, I will be forced to explore other channels for resolution, including consumer forums and social media.

1
Date of experience: Aug 28, 2025
harry singh
Such A fraud Company I have Booked a…

Such A fraud Company I have Booked a train tickets from them with seat guarantee but seat did not get confirm and they just return seat guarantee amount not ticket amount or not 3x Amount And they are stupid jokers the customer support was literally illiterate.. Inki MKC

1
Date of experience: Aug 28, 2025
Nainar Ravi
Subject : Complaint Regarding Seat Change by Bus Staff – Krish Travels (TN66AU2098)

Dear Sir/Madam,I am writing to raise a complaint regarding my recent travel with Krish Travels on 26th August 2025, booked through the RedBus app. My journey was from Coimbatore to North Authoor, and my booking details were confirmed via email and WhatsApp.My reserved seat number was D1 as per my ticket. However, during the journey, the bus staff insisted on changing my seat to A1. I was not in a position to change seats since I was in deep sleep, and the way the staff argued with me was highly unprofessional and disrespectful.This behaviour caused me inconvenience and discomfort during the journey. I consider this as very poor service and unacceptable from your staff.I kindly request you to take necessary action against the staff involved and ensure that such incidents do not happen again in the future.For your reference, the bus number was TN66AU2098.Thanking you for your attention. I look forward to your responseSincerely Nainar Ravi

2
Date of experience: Aug 26, 2025
Vasudev Shirodkar
Hello dear redbus customer don't use…

Hello dear redbus customer don't use this terrible application since they are not providing good service I booked 2 Lower ac sleeper seats which they charged my 3000 per seat for same route and destination I use to give 1000 to 1200 but this time they charged double and even not providing basic sevice ac not work

1
Date of experience: Aug 26, 2025
K. Lavanya
Redbus service is fake

They dont have control on bus operators, they cant even call the bus operators because they dont pick up their call. Bus operators will say that you booked a ticket from Redbus go & talk to them. Here all are beggars no authorities.

1
Date of experience: Aug 25, 2025
Gurkamaljit Singh Virk
our experience was not gud in this bus…

our experience was not gud in this bus lackness of cleansing in this bus water facility not available

1
Date of experience: Aug 24, 2025
Gagan Rana
Bedi travel

Bedi travel - very good and excellent service. Mr Rajkumar is very good and helpful person thank you. Regards Gagan rana

5
Date of experience: Aug 24, 2025
Sunil Rath
The number provided by the redbus to…

I had one of the worst experiences with RedBus. The bus was delayed, but nobody bothered to inform me. The tracking app wasn’t working at all. The contact number mentioned wasn’t picked up, and when it finally was, I kept getting transferred from one person to another with no proper help. I ended up waiting for almost 2 hours in the middle of the night.Because of this delay, I reached late for an important media event. Honestly, the fault lies completely with RedBus. To make things worse, when I messaged asking for the bus location, I got a reply at 6:30 AM — when my bus was scheduled at 2:00 AM! I was the only passenger standing alone in the rain, and this was simply unacceptable.Thankfully, Mr. Imran dropped me to Borivali where I was supposed to board, but had I been informed properly, or if your tracking system actually worked, I wouldn’t have had to stand there for hours at night.If you’re charging customers a commission, you need to ensure proper service and 24x7 support. I’ve seen interviews where the co-founder spoke about starting RedBus to solve the exact travel issues he once faced. Sadly, RedBus today is creating those very same problems. Honestly, after this experience, I feel it’s time to boycott Redbus.

1
Date of experience: Aug 23, 2025

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