Review Time
Specifically the website and Renault Orpington location. After a difficult few months following the theft of my Lexus just before Christmas, finding a replacement car had been far from straightforward—particularly after a very poor experience with another manufacturer. Renault Orpington completely turned that around.From the outset, both Sales Rob and Manager Rob were approachable, genuine, and refreshingly honest. There was no pressure at any stage—just clear, well-explained information and a focus on helping me make the right decision. Finance options, including the 0% PCP, were explained in detail, with pros, cons, and long-term considerations clearly outlined. It felt like advice rather than a sales pitch.Communication throughout was excellent. Updates were timely and meaningful, and a particularly nice touch was a personalised video walkaround of the car prior to collection. On the day itself, the handover was smooth, flexible, and tailored to how I wanted to go through the vehicle rather than a rigid, scripted process.The entire purchase—from deposit (14th March) to collection (19th March)—was quick, efficient, and completely stress-free.The car itself (2026 Renault Austral Iconic Esprit Alpine in Naxos Blue) has exceeded expectations. Coming from a Lexus NX350h, I was concerned about losing that premium feel—but the Austral matches it comfortably and, in some areas, improves upon it:Seamless built-in Google system and wireless Android AutoHigh-quality interior and improved ambient lightingSmooth, comfortable drivePractical touches such as the boot power outletMassaging lumbar seat—ideal for longer journeysThe technology feels more intuitive and reliable than my previous vehicle, which was a pleasant surprise.Any minor drawbacks (such as the larger key card or lack of remote start via the app) are negligible in the context of the overall package.What stood out most, however, was the customer experience. After a frustrating start to the year, Renault Orpington delivered a service that was transparent, efficient, and genuinely customer-focused. A follow-up call after collection to check everything was satisfactory further reinforced that this was about long-term customer care, not just a sale.I have already recommended the dealership to friends and family and would not hesitate to return in the future.Highly recommended.
Shocking experience.My recommendation swerve Renault at all costs in particular new models.And before I tell you why - the response from them will be “call customer service “ or “speak to the local dealer”. We have done all of that and they are absolutely, unequivocally unhelpful and useless.I leased Renault Megane Etech through Octopus in June. In October I hit one of the million Potholes in this country and damaged my front wheel. Please note again , this was in October. As of today ,Renault have been unable to get 1 alloy wheel for my car so it has been sat on my drive since October. I repeat 1 alloy wheel. Again once more 6 months my car has been on the drive with a flat tyre as we cannot obtain 1 alloy wheel in this country , France , anywhere in Europe and the world. To put icing on the cake, Renault cannot give a date when 1 alloy wheel will be ready . Again we are not talking about special chip or a new engine , this is genuinely just 1 wheel. Thank god Octopus has been amazing and actually spent to date circa £12k on hiring me a car. 12k for a £600 wheel. Avoid avoid avoid at all cost . This should not happen in today’s world.Do not buy a new Renault without checking you can get what I call consumables . So Renault - do not tell me to contact customer services or anyone from Renault, been there , done that , got the T-shirt. You are selling cars you cannot provide a service for. Disgusting. I hope there is no one else out there who is going through this as you are a terrible company with even worse service to your unfortunate customers.
I contacted Renault as I had an issue with my car service. Becky helped me with this issue and helped me sort the issue out. A few days later she was still emailing me to make sure everything was sorted and I was happy with my car service! Excellent service & very helpful.
PLEASE REMEMBER *HUMILATION LASTS A LIFETIME*BOG STANDARD REPLY from MD Ad..Wo.. or the numpties in the exec office !!! See at foot Don’t have time to do ombudsman Will file county court proceedings as a result DON'T BE FOOLISHDON'T BUY RENAULTnew or used100000 miles or 5 year warranty is worthlessespecially when your car dashboard is illuminated like a Christmas Tree, it takes an age to get the car booked in for diagnostics.Then after 2 weeks wait to be booked in they then CAN'T get a basic fuel temperature sensor for 4 weeks.Written printed and posted a letter to the MD (after having had to research him online, as Renault UK refuse to provide his name and details). The executive office then take an age to reply by email. They make believe he is aware of my complaint (do you or I really believe he is aware?? guess not as they won't supply his details and when you post his name on the review they ask you to remove it.so come on all you angry dissatisfied people, google his name and send him your complaint in the post. The more that do it the better.!!!!
I am of course fully aware that the country is at war. Nevertheless, it is hard to find a worse service experience than the one we just had at Renault in Uman.We arrived with our Renault needing something as simple as a tyre replacement. We could not continue our journey to Odesa without fixing it. Yes, it was Saturday, but the workshop was open and the staff were at work – more or less. There seemed to be plenty of time for cigarette breaks, but finding a set of tyres that actually fit the car appeared to be an impossible task.In the end, we had to have the car transported to a small local tyre shop in town. They solved the problem without any drama – even on a Sunday.It leaves me thinking that Renault France might want to reconsider who represents their brand in Ukraine.
I've reviewed before when I owned a brand new clio that was faulty. Renaults customer service is pretty much non existent. They acknowledged the issues with my brand new car but said they didn't know how to fix them - then ghosted me and never contacted me again! I went to the ombudsman and it went in my favour and the car had to be returned! I'm writing this in the hope that others who are having the same experiences that I had see this. Don't back down - take it further...the ombudsman won't let renault win!
Purchased a less than 1 year old Renault Arkana that had a small paint scratch on the passenger side front door. The salesman took photographs and promised to send me some touch up paint so that I could make good the scratch myself. This was 3 months ago so I rang the dealership in Bristol and was told the salesman no longer worked at the company, but someone in the parts department ordered the paint whilst I was on the phone to him and he told me that it would arrive at the dealership in 2 days and he would forward it on to me.After 2 weeks I rang the dealership again and was put through to another salesman who immediately sent me an email in response to acknowledge my complaint and that he would deal with my request for the touch up paint.I am still waiting.I am appalled at how a major UK dealership cannot deal with such a problem and appear to have zero interest once a sale has been made. It is no wonder that car salesmen have such a poor public reputation.
Appalling Customer Service – Repeated Requests Ignored & Inadequate Response ProvidedThis review follows my earlier one regarding the failure of a major Renault component just 15 months after replacement, and Renault’s responsibility for that premature failure.Since raising this complaint, I have spent over two hours on the phone with Renault’s complaints department across several calls. On each call, I was assured I would receive follow‑up contact. Not once has anyone called or emailed me back, despite these repeated assurances.I have now requested a final written response that directly addresses the nature of my complaint several times so that I can escalate the matter appropriately. Despite following every required step, providing all information both verbally and in writing, and fully cooperating throughout the process, I have not been treated fairly, and Renault has consistently failed to meaningfully engage with my case.I am again requesting a clear and complete final written response that properly addresses my complaint. Without this, I cannot move the case forward to an independent dispute resolution service.I strongly urge Renault to reply promptly and in writing.
I collected my brand‑new Dacia Bigster on 24/09/25 from the local Arnold Clark Renault/Dacia dealer. As this was my first new‑car purchase, I expected a high‑quality, reliable vehicle. Unfortunately, the experience has been the complete opposite.On 22/12/26, while taking my son, niece, and nephew to a drive‑in movie, my nephew dropped his jumper in the rear footwell and immediately noticed it was wet. On inspection, I found the footwell saturated, with a visible puddle of water. This is entirely unacceptable in a new vehicle.I contacted the dealership straight away, and the car was booked in for 06/01/26. I was informed that the issue had been identified and that the rear‑door membrane had been replaced. The vehicle remained with the dealership to allow the interior to dry.Despite this, on 25/02/26 I discovered water again—this time on the driver’s door sill—and the carpet was once again soaked. I returned the vehicle the same day. After two weeks of investigation and consultation with Dacia, I was assured the problem had been resolved. I collected the car on 07/03/26.However, on 12/03/26, the issue reoccurred. Water was again present on the driver’s sill, and the carpet was wet. The vehicle was returned on 13/03/26 and remains with the dealership.This ongoing cycle of faults, temporary fixes, and repeated water ingress is wholly unacceptable. I traded in a reliable, watertight second‑hand vehicle for what I believed would be a dependable new car. Instead, I have been left with a vehicle that is demonstrably not fit for purpose and has spent a significant amount of time off the road.I am now seriously concerned about the long‑term integrity of the vehicle, including the risk of electrical damage, mould, corrosion, and deterioration of the interior. These are not minor issues—they have the potential to compromise the safety, value, and usability of the car.I have raised a complaint with Mobilize Financial Services, but the experience so far has been extremely disappointing. Despite stating that they take the complaint seriously and that I would be assigned a case handler within 48 hours, I have heard nothing further from them since their email dated 11/03/26.Dacia Customer Services contacted me on 23/03/26 and advised they would follow up on 24/03/26 once they had a clearer understanding of the issues with the car. I am still waiting for that follow‑up.At this stage, neither company associated with Renault has been clear, transparent, or proactive in resolving my concerns. The lack of communication and accountability falls far short of acceptable customer service standards.
The turbo broke on my 4 year old Dacia Duster with only 17,000 mileage (purchased new from Renault). Renault have admitted it is a manufacturing fault and the new part they fitted is a modified part. After complaining to Renault and taking it for a diagnostic, I was quoted £2500 as the car was just out of warranty. The car was in the Renault dealership for 2.5 weeks while I called Customer Service and the dealership daily to make them communicate with each other. Customer Service only offered a 10% discount and got the dealership to offer a further 10%, leaving me with a £2000 bill. Customer service was initially polite but would not contact me with updates or communicate with the dealership. They became very rude towards the end of the time the car was at the dealership.The initial fault came at the worst time, when I was driving to airport parking and I got an error message saying 'check injection'. I didn't know if I would make it to the airport or make it back again on my return home.The whole episode has caused me a lot of anxiety and Renault aren't taking any responsibility for it.
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Groupe Renault, which has manufactured cars since 1898, is an international group operating in 134 countries. In 2019, it sold nearly 3.8 million vehicles. Worldwide, the group employs more than 180,000 people and has 40 manufacturing sites and 12,700 points of sale. To address the major technological challenges of the future and continue to pursue its profitable growth strategy, Groupe Renault focuses on international expansion. To do this it builds on the synergies between its five brands (Renault, Dacia, Renault Samsung Motors, Alpine and LADA), the electric vehicle, and its unique alliance with Nissan and Mitsubishi Motors. With a 100% Renault owned team committed to the Formula 1 World Championship since 2016, the brand is involved in motorsports to boost innovation and name recognition.See more
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