Review Time
I ordered a bed on 29th Feb. Paid in full $1744. 10th July, still no bed. No communication until I added a poor review online.Then they contacted me to offer a $150 refund by way of apology, and made promises on the delivery date. They offered $190 if I ordered something else. Silly me placed an order for a side table. $137 more out of pocket. Was assured it would be with me in 10 days. 14 days later, no bed, no side-table. I'd updated my review to positive as asked, so added an edit as things had not changed and now even more out of pocket. Today I found out the side-table made it to Perth but was requested return to them. presumably because I would not remove the negative review until I had the goods I ordered. Never again.
AVOID. Bought a $999 Cross Shelving Unit from RJ Living. It rusted badly within a year despite following care guidelines. Their slow and unsatisfactory response initially offered only a $100 partial refund. Months later and after countless emails, they increased this to $180. An insult. They claim that they design “high quality” high-end furniture, but it’s worse quality than IKEA. I don’t know what’s worse - their products or their customer service. Avoid RJ Living and save yourselves a lot of hassle. I’ll never shop here again.
Don't buy here, a recommendation from an interior designer!published 22 seconds agoPlease don't do the mistake of buying anything from this store.Not only did they delivered the wrong items, but they also promised me to deliver the correct product at the same time as they picked up the wrong one. ALL LIES!the whole process would take 2-3 weeks to complete.Makes my job very difficult and makes not only me dissatisfied but my client.It's so many good stores out there, so save yourself from this scam one and please stay away from this bad one!
I am impressed by the service offered to me thus far following my purchase of a product I wasn’t happy with some months later . The products surface was substandard and was costing me a fortune to try and fix. So I complained to RJ Living.To their credit, they immediately apologised and came up with a solution that suited my needs and are sending me a replacement at their cost . This is SERVICE ! you can tell a lot about a company following the sale of a product . So far, well done RJ living !
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RJ Living embodies the relaxed, Australian way of life; thoughtfully creating designs that enhance the natural beauty of your home.
Our products are designed in-house by a passionate female-led design team. Our mission is to create pieces that can’t be found anywhere else, so your space is truly a reflection of you.
Since 2012, RJ Living has operated as a family-owned Australian business. The business was born out of a desire to deliver unique designer furniture without an inflated price tag.
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