Review Time
Absolutely the worst, incompetent and useless provider I had ever experienced in my life I strongly suggest that everyone must stay away from this……The list of the issues, incompetence and rude manners is too long to write over here I hope that someone will make them go through the consequences that they deserve Andrea
My service was suspended without any notification- I enquire about the suspension and no one could provide me with answers from RSAWeb , I also noticed that I paid in advance. I was promised that this would be rectified but still no feedback from RSA web, no explanation. I consistently followed up but I am left with empty promises and service that was cancelled without my knowledge or permission not forgetting advance payments for a service that was cancelled mysteriously. After calling again today the latest feedback is miscommunication between accounts department and some other department . I can’t believe I actually recommended RSAWEB to allot of people.
Impossible to cancel my account! I left the country 8 months ago and have been trying to cancel this account for months! Email responses are just "your email has been redirected to the correct department" over and over again. Online forms just show error messages. Terrible service. Stay away!
When I started my account I asked for 50mbps/uncapped for R725. RSAWEB decided to push it up to 100mbps/uncapped and charge me R875 without asking me. They just let me know that’s my new package so after I discussed this with them, they changed it back. If I ask for 50mbps/uncapped then it MUST remain 50mbps/uncapped until the day I decide to change it. You don’t just go change it for me. If this ever happens again, I am leaving RSAWEB! You now pushed me up AGAIN to 75mbps/uncapped and charging me R822. I never asked to be changed. So please immediately change it back to 50mbps/uncapped and refund me the difference and change my price to R769 as agreed!!! My price went up to R769 on 1 December 2023. 3 Months later, you pushed it up to R822 and changed the speed without my consent for the SECOND TIME. I will be posting this on Hello Peter as well so that people can see how dishonest RSAWEB is!! Refund me and change my package to what it used to be and make sure this never happens again! You are wasting my time to write these emails.
I am extremely frustrated by the lack of response from the manager despite my efforts in dealing with eight different consultants and having to repeat my issue every single time. The service provided by RSAWeb is absolutely appalling. Is it really so difficult to get a manager to call a customer.Here's the problem: I was automatically upgraded from my original contract without my consent, resulting in increased charges for services I never requested. When I asked to downgrade back to my original agreement, I was informed that it would cost me an additional R250. Furthermore, despite paying extra for a 200mbps line, I'm not receiving the promised speed. The solution? Apparently, I need to drive 45 mins to get a new router or pay R349 for it to be delivered!It's beyond comprehension that RSAWeb expects me to pay for a service I can't fully utilize due to the inadequate hardware provided. When will RSAWeb take responsibility for their lack of customer service? It's nonsensical that I'm being charged for a service I can't use because of the equipment provided by RSAWeb. This is utterly unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
wavmaxicabs.com.au
eccohost.com
dataannotation.tech
cpaponline.com.au
olivela.com
tefl.org
ecotarget.co.uk
satoexchange.com
excelr.com
zvault.razer.com
