Review Time
I have had a very disappointing experience with this provider. Their billing system is unreliable, leading to fluctuating invoices and untracked payments. Even after providing proof of credit, I was billed unjustly, and their support team was unresponsive. The lack of communication and resolution despite repeated follow-ups is unacceptable. I would not recommend this service to anyone seeking reliable internet.
They deducted a double payment from my account, claiming I missed a payment without verifying. Despite showing my bank statement, I've struggled to get a refund. After visiting their office and generating multiple tickets, I received no resolution. They informed me that refunds are only processed on specific days, and even then, not in full. This has been a very frustrating experience.
I reported significant issues with my fiber line, experiencing frequent disconnections and slow speeds. After two hours of troubleshooting without success, the lack of timely management responses has been shocking. My request for a callback from a supervisor has gone unanswered for 48 hours. As a remote worker, this situation is critical, and the service level has been disappointing.
Poor customer service and feedback. I have been waiting for weeks for feedback and my contracts are on notice but RSAWEB and Ziyanda can't get back to me with a solution before my notice ends. The issue is that the package Prices for existing customers increase every few months, yet they offer new customers better packages and deals and then when u want to cancel they offer you a 5% discount after the price increase. They also mention that you are already getting discount from Sanlam reality but this is a subscription we as customers pay for R160 per month above the internet subscription, which is paid for separately to Sanlam reality to get 15% off from Our fibre packages. Why is RSAWEB penalizing it's customers by increasing their packages which our contracts when signed were much lower. And the service is poor much as the internet connection which always buffers even when few devices are connected. Get back to me asap with a solution on my three packages. Escalate to your general manager or CEO since the people who are meant to sort it out are struggling.1. RAM047 2. RSA050284 3. RSA015695 Update: still waiting for my service to be reactivated. Poor customer service and repeated run arounds. A department who can't pick a phone assist a customer with urgency.
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