Review Time
Shopee are an absolute disgrace the worst customer service ever. I would strongly advise anyone not to use this platform. Lazada is 100 times better with 5 star customer services shopee just scammers who don't resolve problems or get buyers there money back.
Absolutely love this online shopping platform! It’s my go-to for everything from electronics to fashion. 🤯They have an incredible variety of products, all at really affordable prices. Plus, the quick delivery is a game changer—my orders always arrive sooner than I expect! I can't forget to mention the frequent promotions; I’ve snagged some awesome deals. If you’re in Thailand and want a hassle-free shopping experience, this site is a must-try! Highly recommend! 👍
1 Star for recent experience, otherwise 5 stars.I had the highest level on Shopee for quiet a while, platinum. One item I bought I guess was sent through the sellers fleet and not shopee. Around 500 baht, no big deal. Well it never came, then out of the blue my app changed the item to received status with out my knowledge. When I contacted customer support I got a run around copy/paste responses with timeouts. I was told to prove that I never received item. Well I closed my account. If you use Shopee you may want to double check that the shop your buying from is using the Shopee network for delivery. I've moved on to Temu.
Use at your own risk. I ordered 2 items at the same time. 1 for 7892 THB and 1 for 192 THB. The seller of the more expensive item cancelled, so I cancelled the 192 THB order.I got refund of 192 THB - but guess what? The refund of 7892 never reached my bank. Shopee have now TWICE told me to contact the bank or wait up to 45 days while they do nothing.Despite the fact that I called the bank, the bank agreed that no refund for that amount was made, and they will contact MasterCard (which, if successful, will take 45-60 days!!), Shopee still refuse to engage.My advice - do not spend what you can not afford to lose. If something goes wrong - YOU WILL BE THE LOSER.
The same as all online buying platforms in Thailand. Generally low quality products and the Customer Services is without any doubt the worst I have experienced. If you can afford the time to go to the shops please do so and support your local shops putting this type of unprofessional platform out of business.
Unfriendly to foreigners.I am a digital nomad in Thailand, and buy a lot of stuff from there. Normally, ask my girlfriend to do that.I have an account, but now they insist that I log through the application in the cellphone. What if I don't have a cellphone? Well, my cellphone apple market is configured to the UK, and I need to change it to Thailand if I want to have the application. Even the support just works in the application. As a person used to use Amazon in Europe and UK, I find everything around this market platform low quality and unprofessional, they would never succeed in the west. Unfortunately, there is no Amazon in Thailand. :(
SHOPEE collected the money for my order (THB 4451 for 3 solar-powered wifi cameras) and sent me a package containing a can of liquid (worthless).When I filed a complaint proving the fraud (video and photo of the opening of the package), the after-sales service refused a refund and chose to reship a second package.I contacted the shipping company before delivery to find out the size of the second package (because normally the package must be large since it contains 3 cameras).After checking, the shipping company confirmed that the second package was abnormally small and seemed to contain liquid.I refused the second package and contacted SHOPEE after-sales service again to request an immediate refund.No goods corresponding to my order were ever delivered. NO REFUND.SHOPEE is a company that steals and defrauds its customers.Never order from SHOPEE which is not a serious company.
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