Review Time
NEVER BUY FROM SHOPEE!I bought a product and needed to return it. As I have a foreign google account i cannot download the shopee app. Therefore I have to go through customer service to return products. Customer service told me they are looking into my issue, (what issue?? it's literally a very simple problem to solve!!) but after 10 days they are not responding. I will NEVER be buying from shopee again. Absolutely the worst customer service experience.
The customer service is missing at all. The vendor is a cheater after the paying the full amount , cash on delivery for the products in the box, after opening the box an item is missing, literally the vendor is a thief, There is no phone number for customer service, and there was only online form to fill and submit, I did that on Dec 7, they stated yes we are sending you the refund, you should have in 5 business days, today is Dec 22, and I still have no refund. I had little confidence in this business to start, but this experience has completely destroyed any confidence, I am not going to be able to order anything through Shopee, this is simply theft by Shopee and their vendors and I am sick of it.
(Own experience as a “non-Thai” shop operator)Running a shop on this cheap junk platform is absolutely not recommended. The employees are racist, corrupt and speak Thai only. Bots with prefabricated text modules communicate in the chat; personal contact is not possible.For a few months I was active on “Shopee” with my shop that sold sports equipment. As sales increased, suddenly products that did "not comply with the sales rules” were repeatedly deleted without warning or justification. However, Thai shops can sell the same products without any problems(...)The commission fee that are withheld from the sales price are high. In order to show the products to everyone online, you also need paid “ads”. Without this, the goods are listed, but are not visible even if the correct item name is entered directly (...)It's an impudence and unprofessional business behavior. No wonder competitors like Lazada are getting more and more customers. After this failure, which caused me a lot of trouble but little sales, I will sell on my own website only...
Ordered a pair of sandals from one of their venders (Nuan-), tried to return (size is to big) by first chatting with the seller (Nuan-). They said no. Tried to get in contact with Shopee the published phone # but it is not in operation. Through email Shopee keeps telling me to contact the seller first. Then I tired to change size with the seller, the seller said 'no' because of the negative review I typed. No resolution as of this review. Not a pleasant experience!
Talking about Shopee (shops online in Thailand)order arrive but not delivered and then refund... 2 times in 3 days. The shiping sompany is just useless. no call, no information, just lost of time. avoid delivery with J&T express they are not professional at all.Much better service with Lazada
I buy a lot online for my company.Last time I used Shopee, goods not delivered in reception as requested, send somewhere else, try to complain, but only Thai, small amount of money, so gave up, go back to Lazada, where they have a decent English written costumer department.
WARNING: My wife accepted and paid for an item sent C.O.D. to my name and address. She just assumed I had ordered it because we have been ordering a lot online lately. It was junk tennis shoes. I did NOT order. I did have one order in progress with Shopee but per their tracking it had not been shipped yet (after 4 days). Interestingly the price she paid was the actual price of my ordered item. I researched on line and yes this is a scam that is currently being perpetrated. No problem with prepaid items. Use caution.UPDATED: 03/25. I assumed that Shopee would at the very least help me resolve this issue and get me compensated. After all it was their data that was used to send the phony C.O.D. BOTTOM LINE: They said it was not one of their sellers, so they were not responsible. They gave convoluted legal advice to report to police to obtain a subpoena with intent to sue. Whoa !!!-way too much for 350 baht. They sent the "brush off" via NO-REPLY email. An interesting sub note: If their seller is not responsible why did they immediately BAN the seller that I had the pending (never shipped) order with? I now suspect that the original seller had no intention of sending the ordered product, and just sat on it until the bogus C.O.D. was paid for. I will not order from Shopee again, ever. CAVEAT EMPTOR!
Be very careful when You order with SHOPEE on COD now! There are a lot of fake shops (most of them look like this: "saixi8bh1c", some letters and some numbers) who only want Your address. They never deliver, but You get probably an COD-parcel that isn´t sent by the seller with Shopee-guarantee, but from another fake-shop without a real address. Check the parcels and the tracking-numbers very carefully before You pay cash on delivery! Tell Your neighbors too that they not accept any parcel for You with COD! I have a list in my computer where I can check the tracking of all my orders. Yesterday there was a delivery attempt with an item I never ordered. The courier wanted me to pay about 300 THB.
One of the largest and most reputable online shopping platforms in Thailand. I found the customer experience to be better than Lazada, which is probably the most common alternative to Shopee.I've bought things here many times over the past two years, and if you are mindful about which sellers you buy from (check out their seller profile to ensure they have a good amount of transactions and their ratings are good), you'll mostly have positive experiences here.
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