Review Time
your representative was up front and honest said it may take a certain amount of time and then when they responded the steps they gave me worked. also they stated if not there could of been a warranty on product great customer service
Thank you Skullcandy for the replacement i have received them and it work like a charm! I will continue buying your amazing product and spread the good word around about your company Great customer service keep up the great work!
I purchased some headphones and on the website it said free shipping over $49 orders. So I ordered but when I got to checkout it was charging me $15 for shipping... I figured worse case I have to pay for this even though the website says free shipping. I contacted customer service and "Raffy" was quick to respond to my email and assist with refunding me the $15 shipping charge.
I was in contact with Jerwin who treated me with the utmost respect. He understood the frustration i was experiencing with my faulty product, which i use for my training. I have purchased 3 for my family and recommend to all my colleagues. The customer service from the beginning was outstanding and swift.
I asked for a recommendation for headphones that could be used while I work out in the gym. The reply was prompt and recommended a specific model. I purchased two, one for me and one for my wife. Excellent customer service.
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