Review Time
Hello,
I submitted all necessary information on the feedback platform concerning my pending withdrawals and restricted account. Could you please update me on the current status and the expected time for resolution? Thank you.
I am absolutely thrilled with this online store. The support team was accessible right away and provided me with excellent assistance. The delivery came quicker than expected, and the item was well-packaged. The products align perfectly with the description and function without any issues. Highly recommend for anyone who appreciates prompt service and dependability. Thank you!
I was told I would be connected with a pro player in 10-15 minutes, but it has now been around 8 hours with no progress. I reached out to an AI representative within the first 2 hours after placing my order, and they assured me they were doing their best to facilitate the connection quickly. Very disappointing customer service, especially after paying for express service.
As a booster, I’ve faced significant issues with my account being frozen since December 27. That’s when I stopped receiving orders. I had previously submitted a review, and as a result, my account is now frozen, preventing me from withdrawing around $300 I earned in the past week. I attempted two withdrawals—one for $100 on December 30 and another for $200 on January 2—but neither has been processed yet. In the past, withdrawals were completed within three days, but there’s been no resolution. The support team has ignored my inquiries for four days, and I’ve received no response to my email sent six days ago. This is incredibly disappointing after working with them for over a year without issues. Additionally, I’ve been informed that I’m now permanently banned for supposedly damaging the site’s reputation, which means I can’t withdraw my funds at all. I urge everyone, whether buyers or sellers, to be cautious, as this platform is not trustworthy. They seem to be more focused on scamming than providing professional service. The automatic responses to reviews are meaningless; they only serve to create an illusion of support.
I placed an order and waited more than 12 hours without being connected to a seller. When I reached out to the support team, they informed me that my payment was flagged as suspicious but couldn't clarify the reason. They kept asking for additional sensitive payment verification through chat instead of addressing the problem or moving forward with the order. I inquired multiple times about the possibility of a refund if I opted not to proceed, but my questions went unanswered. Support continued to insist on verification without providing clear responses or options. At this point, the service hasn't started, I've waited a long time, and I still haven't received a refund. The overall experience felt unprofessional and stressful, and I would recommend others to be cautious.
I purchased gold three days ago, and the website indicated that I would receive it within 8-12 hours. After waiting for 24 hours, I reached out and was informed they were addressing the issue. At the 30-hour mark, they mentioned they would follow up on my order but never did. I requested a different provider that might prioritize customer support, considering I spend a significant amount on this service regularly. A new representative contacted me, but I received the same response. Now, on day three, I still have not received anything. I asked for a refund, but I have yet to receive any reply. My experiences with this service have been consistently negative over the past few months. I'm unsure if there's been a change in management, but I am extremely dissatisfied. Update: They are refusing to refund my money. I strongly advise against using this website.
I am sharing this because I've been stuck in a live chat for over 2 hours with an AI agent who is not processing my refund request. As a minor with a disability, I find the bot's deflection tactics unhelpful, and it has now gone offline. Previously, a representative from customer care was very supportive, but now I'm feeling ignored. According to state law, I have the right to speak with a human manager. I would appreciate if a supervisor could reach out to resolve this issue.
I purchased an account, but the delivery took much longer than expected. When I requested a refund because it was advertised as 'instant delivery', the support team instructed me to email the accounting department to initiate the process. I followed their instructions but never received a reply, resulting in a loss of my money. BEWARE OF THIS SCAM!
This was truly an outstanding transaction, and the service was incredibly fast. Having never done this before, I was pleasantly surprised to be connected with a professional within minutes. They responded quickly and were very pleasant to work with. I would certainly do this again without hesitation, and I appreciate the excellent service!
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