Review Time
I had my travel insurance with this company, which was being automatically renewed for years. In 2022, I did my first and only ever claim. Pity, I thought this company could help me. They work with a notorious company called AXA, which has been wasting my time for 1 year; nothing has been paid so far and the case remains unresolved. I cancelled my membership a few months ago and I am in the process of sending my official complaint for both Southdowns and AXA.
My return flight was cancelled by the airline, with no alternative flight within the next 24hrs. So booked my own flight home as I couldn't wait. Apparently my policy didn't cover the airline cancelling my flight, but would have covered it if I had missed it. Seems like a very basic thing that should be covered. So if you do purchase travel insurance through Southdowns, read the small print!
Still chasing a medical claim from July. Submitted all the documents, have rang multiple times, asked to speak to manager (at foreign call centre) have been cut off multiples times.Sent multiple emails to chase as I’ve sent literally everything including medical records for something very minor!! The worst company I don’t even know how they’re still allowed to trade. Reporting to financial ombudsman, PRA, FCA and getting in touch with Martin Lewis and watchdog. Nobody deserves to go through this. What’s the point in purchasing insurance if they won’t pay out or drag the process out so much so that it the added stress makes the situation even worse?
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
