Review Time
I have recently had appointments at both Specsavers hearing centre and opticians. The service I received at both was excellent and I couldn't fault it. The audiologist and the optician were very well informed and helpful, they were also very polite and friendly.
Overall Specsavers provide a good service and product for a very reasonable cost. Over some years now my local branch has provided a very good service providing eye and hearing care and products for which I have rarely had any issues with. When something has needed a repair or replacement it has been done swiftly and well with no problems. I have every confidence in the technical service provided and have always been treated professionally and well. My local branch have been spot on.
Issue of manner in which prescription change discussed ; actually heart I went for a second opinion elsewhere . Caused distress as told an urgent referral to eye hospital was required ! Still waiting that urgent appointment 3 mths later !New lense were not delivered but retained in store - despite agreement to send out . Then I choose glasses - 10 days later informed prescription will not fit the frame ! Why wait for this time - required yet another trip and cost to revisit . Store director promised call - still waiting . 30 years a loyal customer - I think I’m the one offering lyslty not the other way round !
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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