Review Time
Months ago, they replaced my anycubic photon mono m7 max after a nasty resin leak. Now, they're sending me a new screen due to a damaged cable. Customer service has been excellent! Very communicative, generous, and straightforward.
Anycubics team has great warranty support. They figured out the issue and sent parts to repair. They follow-up to let me know shipping information and make sure everything is working.
J’ai acheté une imprimante Anycubic fin mai et dépensé plus de 1000€ au total (machine + consommables). Je ne l’ai même pas depuis 3 mois et l’expérience est très décevante.Dès le début, j’ai rencontré plusieurs problèmes : instabilité de l’auto-leveling, délais de livraison anormalement longs, et maintenant des bobines de PLA qui s’emmêlent en permanence.Les bobines neuves, fraîchement ouvertes, tirent le filament depuis des couches inférieures internes, ce qui crée des blocages sous tension. Sur une impression de 3–4 heures, je dois parfois arrêter jusqu’à 10 fois pour démêler le filament. Je rate environ une impression sur deux.J’ai fourni photos et vidéo au support. On m’a répondu que c’était un “usage normal” et qu’aucun remplacement n’était nécessaire. Dire que des blocages répétés sont normaux est inacceptable.Après moins de 3 mois et plus de 1000€ investis, j’ai perdu confiance dans le produit. Je vais me tourner vers Bambu Lab P2S, dont la fiabilité semble bien supérieure.Expérience très décevante.English version : I purchased an Anycubic printer at the end of May and have spent over €1000 in total (printer + materials). I have owned it for less than three months, and the experience has been extremely disappointing.From the beginning, I faced multiple problems: unstable auto-leveling, abnormally long delivery times, and now constant filament tangling issues.Brand-new PLA spools, freshly opened, pull filament from lower internal layers, creating deep crossovers that tighten under tension and block the print. During a 3–4 hour print, I sometimes have to stop up to 10 times to manually untangle the filament. I fail roughly one print out of two because of this.I provided photos and video to customer support. I was told this is “normal usage” and that no replacement is necessary. Being told that repeated internal tangling and print failures are normal is unacceptable.After less than three months and over €1000 invested, I have lost confidence in the product and the brand.Very disappointing experience.
I have a single color filament Kobra 3 V2 as a gift from our son in law for my retirement. The printer failed to print at the first start and keep showing auto leveling errors. ANYCUBIC Support Team worked with me, troubleshoot and sent me replacement parts but problems persist. After several tries, ANYCUBIC sent me a new print head that fixed the problem. As an engineer, I have had used several 3D printers in the past 20 years so I know these machines can be very finicky. I give ANYCUBIC Support Team 5-stars for their dedication and professionalism. Yes, the whole back-and-forth-troubleshooting experience was painfully slow because parts being shipped from China, but the team has tried their best.
had an issue with my brand new Kobra 3 Max printer and contacted Anycubic right away. Their customer service truly impressed me. Instead of sending me a long list of troubleshooting questions or making me go back and forth for days, they immediately arranged to ship out the accessory I needed. I’ve never experienced support that fast and proactive before.They listened, responded quickly, and took action without giving me the runaround. That level of service builds trust. I really appreciate how smooth and stress-free they made the process. Highly recommend Anycubic for both their printers and their outstanding customer support!
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