Review Time
We came across Warren and the team at SW James via on online search. All I can is what a fantastic company that make fantastic product. We ordered a pair of their handmade Chesterfield sofas in green. Warren was great at keeping us up to date with how the sofas were coming along and we are absolutely thrilled with the final result. They are stylish and comfortable and a great addition to our house. Additionally, the customer service since we had them delivered has been truly exceptional. When the sofas arrived, they came with removable wooden feet with brass castors. Whilst they looked lovely, they made the sofas a little too high for our pair of Cavalier King Charles Spaniels to be able comfortably to jump up. When I contacted Warren to discuss this, without hesitation he offered to swap them for lower feet, and then even said that I should keep the original ones as I may want to change the look of the sofas in the future. All in all a great experience with a great company.
I recently received my beautiful green Monty two seater from the guys at SW James, and to say I'm impressed would be an understatement. The quality and craftsmanship really do speak for themselves. As others have noted, the entire experience was first class - and like something from yesteryear! Here is a company who genuinely treat you like a new family member - after all, their products are something that will be with you for a lifetime. From my first enquiry, speaking with Warren, to the delivery guys who had no qualms about hauling a large Chesterfield up a flight of stairs (with a turn) and even the delightful lady at the finance company; everybody with whom I had dealings was professional, polite and eager to answer any questions I had. Although I wasn't expecting it, I also received my order a few weeks early due to a cancellation - so that was a nice surprise too. To me SW James are a stand out example of the benefits of doing your research. I had started out merely wanting a couch of a certain size. Having then decided I would like a Chesterfield, I looked at a lot of companies and their reviews before deciding on SW James. I am so glad that I did - to think that high street retailers are selling mass produced furniture at comparable prices, really underlines the value you are getting in every aspect from Warren and the team - be that customer service, or the longevity and obviously superior quality of the products themselves. All in all a very happy bunny - and certain repeat customer. My one downside is my new need to buy an appropriately nice new coffee table! Thanks everyone at SW James and your fantastic delivery team Ian M
We were looking to replace our Chesterfields and found S.W.James online. I rung this company and asked the lady who answered my call if they do Chesterfields made to measure to which she said she would get Warren to call me. Warren called me within 10 mins of my call. I arranged to see him the next day at their showroom. Wow it was an amazing experience!Warren made us feel very welcome, he is a very polite gentleman Showed us around the showroom and explained everything in great detail.I had my measurements with me as asked by Warren. We also wanted the Chesterfields higher than we had. He suggested behive feet.So I ordered a 3 seater and a two seater Chesterfield in antique grey with behive feet. Also said we would get updates on the Chesterfields.When we got home we decided to place an order for a desk chair too!I received an email every week regarding details on how my order was coming along.When my order was ready I received call from Warren telling me my order was ready for delivery. We were so excited! Warren also said the delivery men would call me prior to my delivery. They called me and said I would be their first drop and would call me 30mins before their arrival. Delivery men were absolutely amazing too. Removed my old Chesterfields and brought in my new ones. My Chesterfields-absolutely stunning!! And desk chair too! They took away all the wrapping too. We absolutely love our Chesterfields and the chair.Workmanship is Excellent!Warren and his team are very passionate about their excellent work.100% recommend Warren and his team!Thank you so very much Warren and team.👌❤️
I commissioned two chairs from S.W. James for our new library. From the very first interaction, Warren and his team have been nothing short of amazing! From selecting the right style, to fabrics and then keeping us appraised of the steps of the hand build, communication has been excellent. And as for the final product, my family and I can simply say that expectations have been exceeded. Stunning quality and craftsmanship and I can't be happier! Thank you Warren & team!
Buying a sofa from SW James has been a wonderful experience. Not being able to visit the showroom, I was apprehensive buying online - would it be comfy, look nice in real life etc. However, I wasn’t disappointed. The Huxley sofa is very comfortable, as promised. The vintage grey leather is beautiful and the sofa looks traditional, but with a modern twist. I am delighted with it.From placing the order, they have also been great at sending regular updates of how the sofa was progressing. The delivery company have been excellent too.Lovely sofa and a company with customer service as it should be. Thank- you!! Eva
After shopping around at the usual sofa outlets and leaving disappointed by the quality available we came across SWJames online and liked what we saw. After contacting them for samples we were impressed by the response we recieved. We took the 2 hour journey to visit the showroom, we were greeted by Warren and a much needed coffee and after looking around the showroom we were amazed at the quality of the hand made sofas. We ordered 2 sofas and a footstool on the day. The communication with Warren was first class from start to finish and they arrived earlier then expect much to our excitement. We are more then overjoyed with our beautiful sofas. Thank you Warren for all your help.
Everything was perfect. Private appointment, time spent with us to explain everything. Purchased 2 sofas, 2 chairs and a large footstool. We visited the shop the week before Easter and were told it would be 12 weeks for our order to be made up. It was actually 10 weeks and everything was shipped to us in Jersey. Excellently wrapped. It all now takes pride of place in our lounge. The workmanship and the service from S.W.James is first class from the time you step into the door of the showroom. Warren even connects you all the way through the manufacture keeping you up to date and also once the goods are received to see how you are getting on. It was lovely ro have such service which is very rare these days. I would definitely recommend them to anybody. Best of all the chairs and sofas are really really comfortable. Love them all.
Quality and customer service second to none. Warren has kept me involved throughout the whole journey of the building of my sofa. His genuine enthusiasm and belief in the Quality and design of his products is contagious and you know you have a high quality, hand made product made to order, especially for you. The only hiccup I had was regarding delivery, and Warren went out of his way to find a suitable solution. The final product is beautiful and now I am part of the 'Warren Family', I am confident that any after care services will always be on hand, no matter how long I have the sofa.
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