Review Time
Young skillful sales person never mentioned the same phone was available for $ 200.00 if she was over 55 and below poverty level. (ADP). She paid $ 700.00 and made to believe it was a good deal even though she had a phone less than 1 year old (that she was having problems with and only needed it to be fix so that she could use it again. Instead of fixing her phone that sold her a new phone. That hasn't worked since she got it. And "yes" customer service was call and for nearly two hours of them hanging up on her,,,, she is still without service and her money is gone. So this maybe the reason Senior citizens are homeless or frying in the over 100 degrees weather since the heat wave in Texas. Unable to get out in the heat and then on the streets. There should be a law against sales personal at t mobile taking advantage of the poor and senior citizens.to the CEO the following,, (will I hear from them? who knows)Currently have a non working phone since purchased in May 2022,Today I talked with Chris ID# 818 5515, Gee, ID# 758 336Jen ID # 1872050Roger ID # 187 1827Any Jay 3 187 6360Alex (a supervisor) helped me to know newst-mobile was a scam sent to my email. Which helped us a Great deal!But she is still out of $ 700.00 for a phone that should have cost her only $ 200.00Please help. Again, who willing pays $ 700.00 for anything they can get for $200.00.(Especially, when their income is under the poverty income and they are on food stamps🤔)And the phone is not working?Thank You again.
Absolutely the worst, I don't like even giving 1 star to T-Mobile. The cell service is terrible, the hot spot too low on data to use all month, lots of hidden charges and lots of promises from sales people which never materialize. The customer support group is in the Philippines and hard to understand.I had the service for only a month, cancelled and continued to be billed because T-Mobile only cancelled part of my account and never knew? Still being billed and hassled 7 months later! No one can help, supervisors never call as requested, but you'll get lots of apologies with no action.Right now I owe over $400 and I have no idea what for, because cancelling my account closed it and it can't be accessed!Do yourself a favor, don't believe the hype, it's all bs, I've spent countless hours to no avail.DON'T USE T-MOBILE all the bad reviews are real!
Young skillful sales person never mentioned the same phone was available for $ 200.00 if she was over 55 and below poverty level. (ADP). She paid $ 700.00 and made to believe it was a good deal even though she had a phone less than 1 year old (that she was having problems with and only needed it to be fix so that she could use it again. Instead of fixing her phone that sold her a new phone. That hasn't worked since she got it. And "yes" customer service was call and for nearly two hours of them hanging up on her,,,, she is still without service and her money is gone. So this maybe the reason Senior citizens are homeless or frying in the over 100 degrees weather since the heat wave in Texas. Unable to get out in the heat and then on the streets. There should be a law against sales personal at t mobile taking advantage of the poor and senior citizens.to the CEO the following,, (will I hear from them? who knows)Currently have a non working phone since purchased in May 2022,Today I talked with Chris ID# 818 5515, Gee, ID# 758 336Jen ID # 1872050Roger ID # 187 1827Any Jay 3 187 6360Alex (a supervisor) helped me to know newst-mobile was a scam sent to my email. Which helped us a Great deal!But she is still out of $ 700.00 for a phone that should have cost her only $ 200.00Please help. Again, who willing pays $ 700.00 for anything they can get for $200.00.(Especially, when their income is under the poverty income and they are on food stamps🤔)And the phone is not working?Thank You again.
Absolutely the worst, I don't like even giving 1 star to T-Mobile. The cell service is terrible, the hot spot too low on data to use all month, lots of hidden charges and lots of promises from sales people which never materialize. The customer support group is in the Philippines and hard to understand.I had the service for only a month, cancelled and continued to be billed because T-Mobile only cancelled part of my account and never knew? Still being billed and hassled 7 months later! No one can help, supervisors never call as requested, but you'll get lots of apologies with no action.Right now I owe over $400 and I have no idea what for, because cancelling my account closed it and it can't be accessed!Do yourself a favor, don't believe the hype, it's all bs, I've spent countless hours to no avail.DON'T USE T-MOBILE all the bad reviews are real!
T-Mobile is a nightmare and it's not worth wasting a dime on them!!!! I got a new iPhone from Metro by T-Mobile because I was able to get it cheaper. Their service is horrible and they have my iPhone locked so that I can't switch to another cell phone carrier. I've gone back to using my previous iPhone so that I can use another cell phone carrier.When I'm at work, I can't get on the internet at least half of the time. When I was with AT&T, I could always get on the internet any time that I wanted. With T-Mobile, when I order groceries online from Walmart to pick up there, most of the time I wasn't able to place my order on my cell phone because I wouldn't have service. When I would get to Walmart, I would have to call them because I couldn't use the app to let the know that I was there to pick up my groceries. If I ordered something on the Sonic app while at home and picked it up on my way to work, I was unable to use the app to check in. I would have to push the red button to let them know that I was there to pick up my food. At work, I will listen to music on my Amazon Music app. Oftentimes the music would just stop playing and my phone would be buffering. NONE of these things happened with AT&T, so I switched to Cricket Wireless because they are a part of AT&T but cheaper. I honestly don't know how T-Mobile is able to stay in business when their service works maybe half the time!!!!!!They wouldn't cancel my service because I'd already switched over to Cricket Wireless, so they couldn't send me a text message to verify that I am who I say I am, although I provided ALL other important information to them to prove who I am. I chatted with T-Mobile and they said they didn't have the "magic fingers" to unlock my phone, only the manufacturer did. So I contacted Apple but they told me that the carrier is the only one who can unlock my phone. They refused to unlock it because I've only been with them for about 34 days and I have to have service with them for around 180 days. There is NO WAY that I'm going to stay with Metro by T-Mobile for that long!!!! I want to use my cell phone like I'm supposed to be able to use it, I can't with T-Mobile. After I first switched to Metro for a different iPhone, I switched both me and my son. When I would text a friend, both of our phones would get her replies. That's REALLY weird and should NEVER happen!!! He has a completely different cell phone number from me. Again, they have absolutely no clue what they are doing and I truly recommend that NO ONE gets service with T-Mobile or Metro by T-Mobile. It's just NOT worth it at all!!!!!
T-Mobile is a nightmare and it's not worth wasting a dime on them!!!! I got a new iPhone from Metro by T-Mobile because I was able to get it cheaper. Their service is horrible and they have my iPhone locked so that I can't switch to another cell phone carrier. I've gone back to using my previous iPhone so that I can use another cell phone carrier.When I'm at work, I can't get on the internet at least half of the time. When I was with AT&T, I could always get on the internet any time that I wanted. With T-Mobile, when I order groceries online from Walmart to pick up there, most of the time I wasn't able to place my order on my cell phone because I wouldn't have service. When I would get to Walmart, I would have to call them because I couldn't use the app to let the know that I was there to pick up my groceries. If I ordered something on the Sonic app while at home and picked it up on my way to work, I was unable to use the app to check in. I would have to push the red button to let them know that I was there to pick up my food. At work, I will listen to music on my Amazon Music app. Oftentimes the music would just stop playing and my phone would be buffering. NONE of these things happened with AT&T, so I switched to Cricket Wireless because they are a part of AT&T but cheaper. I honestly don't know how T-Mobile is able to stay in business when their service works maybe half the time!!!!!!They wouldn't cancel my service because I'd already switched over to Cricket Wireless, so they couldn't send me a text message to verify that I am who I say I am, although I provided ALL other important information to them to prove who I am. I chatted with T-Mobile and they said they didn't have the "magic fingers" to unlock my phone, only the manufacturer did. So I contacted Apple but they told me that the carrier is the only one who can unlock my phone. They refused to unlock it because I've only been with them for about 34 days and I have to have service with them for around 180 days. There is NO WAY that I'm going to stay with Metro by T-Mobile for that long!!!! I want to use my cell phone like I'm supposed to be able to use it, I can't with T-Mobile. After I first switched to Metro for a different iPhone, I switched both me and my son. When I would text a friend, both of our phones would get her replies. That's REALLY weird and should NEVER happen!!! He has a completely different cell phone number from me. Again, they have absolutely no clue what they are doing and I truly recommend that NO ONE gets service with T-Mobile or Metro by T-Mobile. It's just NOT worth it at all!!!!!
Terrible service terrible customer service as well. I was a long time sprint customer with no issues until the switch to t mobile. Spotty service since the switch but recently much worse. Spent over 3.5 hours on the support chat and I keep getting told my lines work perfectly. Mostly 0 sometimes 1 bar in the middle of the city. The only tower it will connect to most of the time is us cellular lte. Customer service was sarcastic and rude. Just send a letter it will get there faster than you can make a call with t mobile. Now I have to buy off the 3 phones and go into the store to get them unlocked so I can go with a service that actually works. I am sure it will take many more hours in the store like it did when we had to switch from sprint. If I could give a zero I would. It should be criminal to take my money for this.
My husband and my phone were about to expire because we had 3G and Iphone 5 old phones. We went into the T-Mobil in Eastvale, CA and Aaron, Ricky and Mercy were so helpful with the changing of phones. So patient with us and always asking how we were doing. My phone was not transferring my voicemails and I was upset that I might lose some voicemails from my sister who passed away. Aaron and Ricky were determined to transfer my voicemails over into my new IPhone and they did.
Terrible service terrible customer service as well. I was a long time sprint customer with no issues until the switch to t mobile. Spotty service since the switch but recently much worse. Spent over 3.5 hours on the support chat and I keep getting told my lines work perfectly. Mostly 0 sometimes 1 bar in the middle of the city. The only tower it will connect to most of the time is us cellular lte. Customer service was sarcastic and rude. Just send a letter it will get there faster than you can make a call with t mobile. Now I have to buy off the 3 phones and go into the store to get them unlocked so I can go with a service that actually works. I am sure it will take many more hours in the store like it did when we had to switch from sprint. If I could give a zero I would. It should be criminal to take my money for this.
My husband and my phone were about to expire because we had 3G and Iphone 5 old phones. We went into the T-Mobil in Eastvale, CA and Aaron, Ricky and Mercy were so helpful with the changing of phones. So patient with us and always asking how we were doing. My phone was not transferring my voicemails and I was upset that I might lose some voicemails from my sister who passed away. Aaron and Ricky were determined to transfer my voicemails over into my new IPhone and they did.
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