tickets.oebb.at

1.2
1.2 Based on 365 reviews

The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways....

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Average Rating

1.2

/
5

365 Reviews

5 Star
3%
4 Star
2%
3 Star
1%
2 Star
4%
1 Star
90%

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Barry Taylor
Late train from Wienna to Villach

Late train from Wienna to Villach, because of this the connectin train Villach Ljubljana already left the station. Ticket price for than 80 eur. The ticket person in Villach didnt even say sorry, also had to pay 50 cents to use WC in Villach. Hahahhahah insaine

1
Date of experience: Jun 06, 2025
Horrible experience

Horrible experience. The air conditioning wasn't working on a 30-degree hot day. We suffered for 9 hours of travel, and the train was double-booked (as confirmed by the controller), so it was impossible to reach the restaurant to get fresh water as people were standing and sitting all over the corridors. We were suffering, and they did nothing! We even arrived at the destination with 1 hour delay, which just before arrival became 53 minutes, so that we wouldn't even be eligible for refund for the delay.

1
Date of experience: Jun 02, 2025
Horrible experience

Horrible experience. The air conditioning wasn't working on a 30-degree hot day. We suffered for 9 hours of travel, and the train was double-booked (as confirmed by the controller), so it was impossible to reach the restaurant to get fresh water as people were standing and sitting all over the corridors. We were suffering, and they did nothing! We even arrived at the destination with 1 hour delay, which just before arrival became 53 minutes, so that we wouldn't even be eligible for refund for the delay.

1
Date of experience: Jun 02, 2025
Osbert F.
Fast train from Salzburg to Zurich ran…

Fast train from Salzburg to Zurich ran over 45 minutes late, no explanation, missed connection and they really need to look at their carriages, rough!!

1
Date of experience: May 31, 2025
Fast train from Salzburg to Zurich ran…

Fast train from Salzburg to Zurich ran over 45 minutes late, no explanation, missed connection and they really need to look at their carriages, rough!!

1
Date of experience: May 31, 2025
Ross S.
Used needles

You know what. I use this service twice a day! There are smelly people begging for money! Junkies that block the bathrooms fighting over drugs! Loud music! And now used needles and drug equipment on the tables. Top of that? Always a delay because of some reason or another! I have to carry now to be able to defend my self against third world animals and junkies. Enough is enough!

1
Date of experience: May 13, 2025
Robin Patterson
Used needles

You know what. I use this service twice a day! There are smelly people begging for money! Junkies that block the bathrooms fighting over drugs! Loud music! And now used needles and drug equipment on the tables. Top of that? Always a delay because of some reason or another! I have to carry now to be able to defend my self against third world animals and junkies. Enough is enough!

1
Date of experience: May 13, 2025
Reserved seats were not marked

We had reserved a seat for the first time in an EC train from Salzburg to Graz. But against our reserved seats neither our names nor reserved was mentioned. It was just like any other non-reserved seat and due to that other people were sitting there and some of which didn't even move even after we showed them our reservation. They charged 3 euroes per seat for reservation but neither do they mark the seats nor do they bother to write the names. In another train journey some seats were marked as reserved even though they were not! Either you do not charge to reserve seats or if you charge you provide a proper service for the amount you charge. I'd have rated a zero or minus 5 stars if there was an option! One more 0 for customer satisfaction.

1
Date of experience: May 09, 2025
Samantha Johnson
Reserved seats were not marked

We had reserved a seat for the first time in an EC train from Salzburg to Graz. But against our reserved seats neither our names nor reserved was mentioned. It was just like any other non-reserved seat and due to that other people were sitting there and some of which didn't even move even after we showed them our reservation. They charged 3 euroes per seat for reservation but neither do they mark the seats nor do they bother to write the names. In another train journey some seats were marked as reserved even though they were not! Either you do not charge to reserve seats or if you charge you provide a proper service for the amount you charge. I'd have rated a zero or minus 5 stars if there was an option! One more 0 for customer satisfaction.

1
Date of experience: May 09, 2025
Damian B.
ÖBB needs to enforce their own policies

Nice new railcars, but the staff was inattentive and ineffectual on our train from Munich to Bologna. We reserved seats in the "Ruhezone," or quiet zone, which was anything but quiet. People talked loudly the whole 4 hour 30 minute trip from Munich to Trento. Two men directly behind us, and several children, talked loudly the entire time. Whenever the conductor would come through everyone got quiet, but as soon as he was gone, they became noisy again. Halfway into the journey I found the conductor, told him we expected the quiet car to be at least as quiet as the car behind us (which was not a designated quiet car). He said he would talk to the people making noise. He never did. So, if you book a seat in the quiet car on ÖBB, don't expect it to be quiet!

2
Date of experience: May 05, 2025

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  • The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.

  • language https://tickets.oebb.at

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