Review Time
I bought a trip from Hamburg to Bucharest and back again.Fantastic trip, and fantastic service 😁Romanian train conductors may not speak english, but I felt in safe hands the entire way. Will absolutely use them again in the future, for European trips
In July 2025 I've been in Italy and I ordered 2 train tickets from Bologna to Rimini. The train was operated by OBB and it delayed much more than. 60'. I had an appointment in Rimini and I lost it completely. I also had to buy tickets from another train company, cause there wasn't information about how much more time the OBB train would delay and I really needed to arrive in Rimini as fast as possible.So... There goes 4 months since my train delayed and I lost my appointment….I visited OBB site and filled my complaint asking my refund 4 times. I placed all the proofs and documents required and haven’t had YET any reply and any signal of my refund.Absolutely ridiculous Pathetic Here in Brazil it is commom people and companies cheat on people…. But I would never expect met the same in Europe… A huge company as OBB stealing their customers without any shame
In July 2025 I've been in Italy and I ordered 2 train tickets from Bologna to Rimini. The train was operated by OBB and it delayed much more than. 60'. I had an appointment in Rimini and I lost it completely. I also had to buy tickets from another train company, cause there wasn't information about how much more time the OBB train would delay and I really needed to arrive in Rimini as fast as possible.So... There goes 4 months since my train delayed and I lost my appointment….I visited OBB site and filled my complaint asking my refund 4 times. I placed all the proofs and documents required and haven’t had YET any reply and any signal of my refund.Absolutely ridiculous Pathetic Here in Brazil it is commom people and companies cheat on people…. But I would never expect met the same in Europe… A huge company as OBB stealing their customers without any shame
Shocking service, let me book a ticket for a service which doesn't exist ( confirmed by the train manager) and then refused refund because I hadn't got a " confirmation of non use" from the train manager. To take it further, it has to be done by post or fax and not via email, which is quite ridiculous in this day and age. Reading the rest of the reviews , it's a typical " now we've got your money, we don't give a shit" type of business.
Shocking service, let me book a ticket for a service which doesn't exist ( confirmed by the train manager) and then refused refund because I hadn't got a " confirmation of non use" from the train manager. To take it further, it has to be done by post or fax and not via email, which is quite ridiculous in this day and age. Reading the rest of the reviews , it's a typical " now we've got your money, we don't give a shit" type of business.
The worst company and customer service ever ! We had train tickets Vienna- Hallstatt and due to recent construction, they cancelled our original trains and the new route would have involved taking 3 different trains to get to destination or 2 trains and a bus or even two buses, which was ridiculous. We got email notification about the change 3 weeks prior to our trip. We are traveling with my 73 yo mother who has mobility issues and their proposed new schedule was simply not acceptable to us. Jumping from one train to another train to yet another train with 6-10 minutes intervals in between transfers was simply ridiculous. We then decided to cancel the trip to Hallstatt and I called their customer service and I asked for a refund. There is no way to get a hold of them by email. The don't provide one. The only way is by phone. And then you get an employee with such a strong German accent that you can barely understand what they are saying in English. But the response was no refund, because we had Sparschiene tickets. I get that those are non-refundable, but it was the company's fault of changing our route, so apparently that does not count. What a BS ! Coming from the US, I am reminded that Austrian's customer services are just terrible. In US, they would have taken responsibility and refunded you. We were initially planning to just go to Salzburg instead of Hallstatt, since they had a direct train from Vienna, however the OBB guy would not even accept changing our route. We are cutting our trip to Austria short and never again ! There are other European countries who treat tourists better than Austria.
The worst company and customer service ever ! We had train tickets Vienna- Hallstatt and due to recent construction, they cancelled our original trains and the new route would have involved taking 3 different trains to get to destination or 2 trains and a bus or even two buses, which was ridiculous. We got email notification about the change 3 weeks prior to our trip. We are traveling with my 73 yo mother who has mobility issues and their proposed new schedule was simply not acceptable to us. Jumping from one train to another train to yet another train with 6-10 minutes intervals in between transfers was simply ridiculous. We then decided to cancel the trip to Hallstatt and I called their customer service and I asked for a refund. There is no way to get a hold of them by email. The don't provide one. The only way is by phone. And then you get an employee with such a strong German accent that you can barely understand what they are saying in English. But the response was no refund, because we had Sparschiene tickets. I get that those are non-refundable, but it was the company's fault of changing our route, so apparently that does not count. What a BS ! Coming from the US, I am reminded that Austrian's customer services are just terrible. In US, they would have taken responsibility and refunded you. We were initially planning to just go to Salzburg instead of Hallstatt, since they had a direct train from Vienna, however the OBB guy would not even accept changing our route. We are cutting our trip to Austria short and never again ! There are other European countries who treat tourists better than Austria.
We bought tickets for nightjet from Vienna to Brussels during the summer, and the airconditioning just did not work, while outside 32 hot!! Despite the claim they did nothing. I will never travel again with Austrian railways.Do not recommend to anyone! The train staff did nothing about this technical issue!
We bought tickets for nightjet from Vienna to Brussels during the summer, and the airconditioning just did not work, while outside 32 hot!! Despite the claim they did nothing. I will never travel again with Austrian railways.Do not recommend to anyone! The train staff did nothing about this technical issue!
The OBB ticket machine at Vienna airport offers a journey to center of Vienna for 7 euros. For 17 euros however they offer 72 hours travel all around Vienna using buses,trains and trams. Sounds like a reasonable deal?Wrong.!!You have just left yourself open to a 105 euro fine which will be rigorously enforced. If you have the audacity to question this, believing that you have done nothing wrong and not pay the on the spot fine and ask time to check and clarify, that will cost you another 30 euros administration fee. Yes, because the ticket they sell you at the ticket machine at Vienna airport for use all over Vienna is not valid to or from Vienna airport. So you see it's all your fault, not theirs for being ambiguous or unclear. 135 euros in fines plus 17 euros for the original ticket or 36 euros door to door in an Uber?I know what I will be doing if there's ever a next time...
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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