Review Time
Very misinformed on who they think their customer base is. Instead of cutting DEI programs and eliminating carbon emission goals, maybe you should take a good look at your CEO and consider cutting his $11 million salary. Clearly, the $2B loss of revenue has more to do with his leadership than DEI or the environment. FYI - the “customer base” of rural, white males is a shrinking group - it will be replaced by MORE DIVERSITY - no matter what the old white guys think. Your CEO will only continue to contribute to loss of revenue as the rest of your outcast customer base flees to other stores. You may see short term gains but in the long run those will diminish. It will be fun to watch!
Placed an order online for fence posts. It was late in the day when I got the email confirming the order was ready to be picked up. I was planning on picking up the order this morning and I got a text saying the order is no longer available. Tractor supply sold my order to someone else after it was pulled and ready for pickup. I will never use tractor supply again. Also I have done other orders online and I had never failed to pick up, so they can't use that as an excuse. Lowe's is right down the street same products same price guess where I am headed for the fence posts.
Do NOT do business with Tractor Supply. Their staff and managers have demonstrated by their words and actions that they do not care about providing customers with quality service at a fair price and are undeserving of your business or loyalty. Spend your hard earned money elsewhere.
Yesterday my son and I bought a gun safe from your store in Norco. Joanna helped us out and was knowledgeable, personable and even gave us an independent contractor to pick up 300+ lb. safe and install it up 3 flights of stairs! Plus the safe was on sale! We had a first rate retail experience there and commend your employee Joanna on her excellent customer service! Kudos on DEI/WOKE retraction as well. Know your customer and avoid Bud Light catastrophes!
Several times now incorrect pricing. Bought a 50# bag of Purina layena layer pellets at my High Springs,Fl store. The price sign said sale $13.69. Price flag was On the pallet of feed and Facing This feed. I was charged $24.49 for it. Had to hurry and get my dog home due to recent surgery. Called the store mangr. He told me I was Correct and they should do a better job of Not confusing customers. All he could offer was for me to drive back 12 mi (one way) and return the feed for a refund. How about you just put the correct price on the correct product. TS really Sucks. I will put this on All social medias. Life is tough enough today without big corporations Screwing Loyal and good customers. I am Done with TS Clyde Scurry
Retired to rural California nearly 15 years ago. I like to support local businesses so I've done business with TSC on a few occasions. The nearest store is 10 miles away, so Home Depot and Lowe's are more convenient. Even so, I have paid a visit to TSC several times a year. I find their product selection limited and prices so high as to not be competitive. I can order online, but, again, their shipping prices are prohibitive.Today I read that they are caving into pressure from conservatives to stop playing politics. As a result, they are retreating from their DEI statement and efforts to curb carbon emissions. Uh, isn't that playing politics as well?Anyway, I'm a gay man, so I guess they no longer want me to even consider doing business with them. It's like this: if you aren't inclusive, then you're exclusive.As Robert Frost wrote: Before I built a wall I’d ask to know what I was walling in or walling out...Ironically, as seen in numerous comments here, the very people they hoped to appease (i.e., people with a narrow view of humanity) are riled up and planning to boycott because they got what they wanted. Typical.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
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