Review Time
Sent to debt collection without explanation or human supportReview:Tradera suspended my account and sent a claim to Intrum without giving me a clear explanation of what the charge was for. I tried several times to contact support, but only reached chatbots. No human assistance was provided.A small unclear amount was quickly escalated into a much larger debt collection claim, which feels completely disproportionate. This is not fair customer treatment. Transparency and communication were missing throughout the process.
Sent to debt collection without explanation or human supportReview:Tradera suspended my account and sent a claim to Intrum without giving me a clear explanation of what the charge was for. I tried several times to contact support, but only reached chatbots. No human assistance was provided.A small unclear amount was quickly escalated into a much larger debt collection claim, which feels completely disproportionate. This is not fair customer treatment. Transparency and communication were missing throughout the process.
It takes too long to get your money after a sale as a seller. And tradera drag the shipping costs two times, 1 from the customer when paying for the item and 1 time from the seller before they transfer the money 3-5 days after a sale. I had to wait for my money even that I had already shipped the item to the customer and then tradera kept shipping cost one more time even that it was already paid by the customer .. when I finally got through to customer service they said I should have the shipping cost refunded before January 5 .. I have no clue why they have a system like that it makes no sense??
Registered my details as British (as this is where I live) and wish to buy gifts for my SWEDISH FAMILY LIVING IN SWEDEN. Won't let me add to basket as it "won't deliver to your region". Nuance such as my situation is lost on this pitiful service. I SHOULD BE ABLE TO BUY GIFTS FOR MY SWEDISH FAMILY EVEN IF MY ACCOUNT IS REGISTERED AS BRITISH, LET PEOPLE BUY GIFTS FOR THEIR FAMILY ABROAD, LET ME SAY IT'S A GIFT AND LET ME PROVIDE THEIR ADDRESS SO YOUR STUPID SERVICE UNDERSTANDS I WANT TO SHIP IT TO SWEDEN. Such typical Swedish bureaucracy.
Unbelievable customer service! Sold an iPhone with a box that wasnt original and it never stated that it was on the post. Buyer asked for a 1000kr discount and I decided it was best they returned it. Tradera ordered a courier after a week and after 8 days of not hearing from them and buyer pestering me to give them a discount, I contacted customer service to remind them that the 7 day deadline the buyer had to return the product had passed. They told me it was their fault and they had somehow messed up the courier booking. So, I asked them for a deadline on when to expect the item to be sent and they have completely ignored me ever since. Technically the seller can use the phone for as long as they want and then still send it back? Unbelievable!
I was not aware that the fee for a reserve price was paid even if the items were not sold. When I found out this was the case I wanted to turn those actions with reserve price into “buy now” lists. I talked to two different agents on the costume service chat but it was impossible. This meant that I spent more than 400 sek on this service for items that were not sold. This was money that my kid is collecting by selling his old toys to buy a drum set, so I feel very bad about having done something so stupid and lost his money. It should be clear that the reserve price fee is paid even if the item is not sold. And it should be possible to regret and change our mind within 24 hours or something. Yes, you replied that you understand but will do nothing about it. Fair enough. I tried Tradera but am not happy with it. Will use another platform in the future.
Tradera cares only about buyers, if you are a seller then you are doomed, you wont get your sale money until the buyer confirms they receive their item, which in many cases they dont confirm and sometimes they lie that they received wrong item! which means you are at the mercy of total strangers to get your hard earned money. NEVER list with them, or insist on getting paid BEFORE you ship the item or you will lose so much money.
I disagree with the negative reviews about Tradera.com Auction. It's one of the best auctions in the world, if not the best. They have the lowest commission on item sales—only 10% .But not more than 200 kr. And 0% commission on item purchases. Where else have you seen this? At which auction? Compared to the European auction Catawiki, Tradera wins by a wide margin. On Catawiki.com, the commission on sales reaches up to 30%, and on purchases, up to 15%. They also have terrible service, and payments are often delayed. Sometimes, you might not receive them at all. A ton of useless experts only make the auction process more difficult. On Tradera, everything works like a Swiss watch. Precise, on time, punctual, like a pharmacy. No delays in payment. I'm very satisfied!!! 💖👍🙏 I've been thinking...🤔 Why shouldn't Tradera.com become the World Auction!? They can handle it They can definitely handle it !
My experience with Tradera’s buyer protection was disappointing.An item described as “defective” was in reality previously opened, incomplete, and showed physical damage not visible in the listing photos.Even with clear photographic evidence taken immediately after collection, Tradera closed the case, stating that “defective” covers all conditions.The platform does not differentiate between a simple defect and an undisclosed manipulated or dismantled item. Buyers should be aware that private-sale protection is very limited.
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Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods.
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