Review Time
I purchased travel insurance for the Alaska Cruise in August 24, 2024. I am still fighting to get reimbursement for onboard hospital bills, on land extra expenses due to the illness I got on first day of cruise plus expenses from Hospital stay in Seattle. I have jumped through hoops to give everything the AON has asked and it is like they are going out of their way to find a reason not to pay. A little common sense would go a long, long way. I can assure you one thing, I am through with AON and their travel insurance. I have a trip to Spain in July this year but will look elsewhere for insurance, Buyer be ware!
My son booked a cruise for 7 of us, leaving Nov. 4th 2024. My husband fell the middle of June and broke his right wrist. The doctor advised him not to take the cruise and provided a doctors note stating that. My son canceled my husbands' ticket in Aug. The cruise line gave back what they owed us immediately and I filed the rest with AON. They refunded the $99 cancelation fee and said that was all I was owed. It clearly said in the paperwork that if the cancellation was due to injury or illness, you got 100% of the fare you paid back, minus what Carnival owed us and the cost of the insurance. They would not give us a refund. I wrote to my state Insurance Commissioner and enclosed all the documentation. Ten days after I mailed that packet, I received an e-mail from AON stating they reviewed the claim again and decided I was entitled to the entire fare. I got the check today. They are not a reputable co and Carnival needs to deal with someone else.
NEVER buy trip insurance from AON. They will take your premium, but they will not pay your claim. I had to make a claim for a relative who ended up unable to take the trip because of illness. AON delayed and delayed for a year, making extraordinary and ridiculous demands, including full medical history from every doctor my relative had seen. We're talking hundreds of pages! They wanted me to fax them all! Plus more excuses and delays after that. Many hours of work on our part... and in the end, AON still refused to pay. If getting too ill to take a long-planned and paid-for trip doesn't qualify for a trip insurance claim, what would?Health insurance companies have a bad reputation, but AON makes those seem saintly in comparison.
Aon is the poster child for buyer beware. We booked a cruise with Virgin Voyages in May for a December cruise. Unfortunately we have had to had to postpone that trip. They only allow 10 days from date of purchase to request a refund so as a result they will not refund this insurance for a trip not happening more than 4 months in advance. Lesson learned.
Purchased AON travel insurance through Trafalgar for a trip. They are terrible, I had to cancel my trip and they denied, then put me through hoops with documentation and sending me back and forth with Trafalgar. 4 months later they claim they are still reviewing my claim. The airline refunded my money, even the Parking Spot refunded my advance pay parking spot. Avoid at all costs, I would also avoid Trafalgar as a travel tour company they were difficult during this claim and refused to honor their warranty of an equal trip if you had to cancel for any reason. I am in contact with lawyer. True to the bad insurance companies 3D's, Delay, Deni, Defend.
I wish I could give 0 stars. This company would not refund my sister and I for a Carnival cruise in which the luggage was checked by the cruise ship with my personal information in it. The luggage was not located by the cruise ship prior to departure. My id was in my checked luggage. AON stated they paid for lost luggage. They would not reimburse me for my cruise which is unfair. I had all documentation to support our expenses. AON keeps stating can you send in more information. What's left to send in?
AON very deception & Criminal business practices. I booked my Carnival Cruise with agent Tamara Saenz this woman misled me regarding the travel insurance. She told me the insurance was strictly being offered by Carnival, she also stated on my recored line that I could cancel at anytime for any reason. Tamara misled me about a number of things regarding my cruise . She also told me I could add another person at a cost of $99 . I found out that was a lie as well . I have no desire to ever cruise with Carnival due to there terrible business practices. Moving forward as to the other reason I cancelled my cruise . Injuried my back , be h and left shoulder . This injury would not allow me to cruise next year. So after I cancelled my cruise on 07/25/24 I contacted Tamara and over course she was all of sudden unavailable. I then spoke with Cortney about cancelling my cruise , this is when I was made aware of this travel protection company called AON , prior to me cancelling I had no knowledge of this company . I contacted AON and was told by Rex I could cancel to file a claim I would receive a refund. If my reason followed AON protocol. A red flag went up immediately. I filed my claim and was denied , I went to my Doctor he found out the necessary medical documentation. I received an answer from Aon Stating the doctors note is unacceptable and they denied my claim. I will be filing a civil suit today eighth 2024 against.AON And Carnaval, it is my belief that they are working in concert consumers of their money behind bogus propaganda lies, be held accountable for refunding money. I have no desire to ever cruise car again because of the terrible business practices they are untrustworthy and they are liars and will prevail against carnival and Aon . Advise consumer that has been taken advantage of by carnival and AON to civil suit, do not let these people get away with this. This is a crime in my opinion.
I booked a family Disney cruise to Alaska with 11 family members. I purchased the AON insurance thru Disney. My son had to cancel for medical reasons. He provided a drs note stating he was unable to fly due to his hip and back injury. Our trip was booked on 6/25/23 for travel on 8/3/24. We purchased the ins on date of booking. At time of cancellation I was told policy started on 4/3/24 though I purchased it on 6/25/24. Why was it not in effect for date of purchase ? Apparently Disney doesn’t have AON provide coverage until the final payment for the cruise is made .any condition that occurred before 2/3/24 would not be covered it would be considered preexisting and denied. My son’s back condition was treated in March and was stable until 7/22/24. So it was a worsening of a condition which was stable when policy was purchased. Both Disney and AON insurance are very deceptive and pass the blame back and forth to avoid responsibility for their deception.
If I could give this company a negative one star I would. They do not pay you the claim amount and never call you back when they suppose to. They even put the wrong name on the check with the wrong amount… My mom died 6/1/2024 and I made them aware 6/14/2024 to get a refund for a cruise we were going on 6/27/2024. They sent me $70 with a name on the check of a person we don’t know. I paid for the trip and the insurance but they want to send it in the name of my mom’s estate. That’s fine but send me the full amount. I was charged an extra $70 to have another adult go into the room that was on the ship (my mom was rooming with my minor daughter) so they charged me to add an adult that already paid for their cruise to go in the room with her. I am fine with that but you owe me $70 plus the amount i paid for the trip. I didn’t bring an additional person but a person who was on the trip just moved in the room with no refund. So where is my money? It is now August and no update and no one talks to me.
My husband booked a cruise on March 31, 2024 for 3 people, which is scheduled 4 months from now, in September of 2024. We always pay for travel insurance thinking it would protect us from ANY circumstance that may occur. In May of 2024, we attempted to cancel our son due to a conflict with his school schedule. You would think we have allotted enough time to cancel, however, AON's travel advised us they won't cover our cancellation that they only cover issues that occur prior to our trip such as a death, illness, car accident,primary residence uninhabitable, bankruptcy or default of an airline or cruise line. What is even the point of having the insurance? Would NEVER, EVER, buy from them again or recommend them to anyone. They have the appearance of a scam!
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