Review Time
We booked a trip down to DisneyWorld. But our flight was canceled because of winter storm Cora hitting our state. Our claimed got denied because for their policy for inclement weather was " the complete cessation of services for at least 6 consecutive hours of the common carrier". So if your flight was canceled but your airline is still operating at the airport, we can't help you. Avoid this company at all cost. SCAM!
AON customer service is the worst. They only like to receive premiums and try very hard to place stumbling blocks to claimants to continually ask for more information. I filed my claim to be reimbursed for medical expenses and AON is constantly asking for more proof. I was told by one of their brain dead employees that they are aware that Medicare does not pay claims for medical expenses outside the United States. She advised I need to contact my supplemental insurance carrier as to their coverage for medical expenses outside the United States. I received a letter that united healthcare does not cover medical expenses outside the United States. I submitted that letter to AON TRAVEL and was advised the letter is insufficient. It has been four months and still no reimbursement for medical expenses on the ship.
**Insurance Claim Denial** I must express my deep disappointment with the investment I made in AON insurance to protect our Disney Cruise. We were scheduled to leave Kansas City for Fort Lauderdale on Tuesday, January 7, to embark on our first Disney Cruise departing Thursday. However, the Midwest was hit with a massive winter storm, dumping 11 inches of snow across much of northeast Kansas. This led to the state issuing an emergency stay-at-home order as all minor and major highways were closed and impassable. The highway we live on, in Leavenworth County, remained closed until Wednesday. Additionally, Kansas City International Airport (MCI) was shut down for several hours, with flights canceled and delayed. It was complete chaos. On top of this, we operate a cattle ranch with 1,000 head of cattle that required immediate attention. Feed roads needed clearing, and waterers had to be opened. Although we had a crew in place to manage the ranch in our absence, the sheer amount of work ahead of them made it highly irresponsible and reckless for us to leave. When we made the difficult decision to cancel our trip—factoring in the impossibility of travel without violating emergency state orders—we felt secure knowing we had purchased travel insurance. Surely, acts of nature were covered under our policy. Unfortunately, we were wrong. After filing a claim, we were shocked to receive a denial. AON Insurance informed us that winter storms, impassable roads, stay-at-home mandates, and threats to our livelihood and business were not covered under our policy. In essence, the only way we could have qualified for reimbursement would have been to blatantly ignore the emergency orders, leave our ranch and family vulnerable, drive in dangerous conditions, and, if we were involved in an accident, obtain a police report. Only under such reckless and life-threatening circumstances would we have been eligible for compensation. I cannot express how irresponsible, dangerous, and callous this policy is. Despite multiple appeals, our claim remains denied. A trip we had saved for—a rare opportunity for our family to travel together, especially as farmers and ranchers—is now entirely unreimbursed. While Disney has graciously offered a 75% credit for a future cruise, had I known this would be the outcome, I would never have paid extra for insurance. I cannot, in good conscience, recommend AON Insurance for anyone’s travel needs. They will simply deny your claim and keep your money. Respectfully, A very brokenhearted mama **Reference #900584553**
This travel protection trip insurance was a waste of money! We had to cancel our daughter and son-in-law's cruise reservation due to an unplanned pregancy. Her due date is literally during the cruise, but they won't issue a refund because pregnancy is NOT covered. Be sure to read the fine print before purchasing this "travel protection". We didn't want a future cruise credit that expires soon, we wanted our money back.
I booked and paid in full for a cruise and shortly after discovered I was pregnant. I was going to still go on the cruise although it was dangerously close to the NCL cutoff of 23 weeks. However, I was deemed high risk around 12 weeks and my doctor provided all requested documentation. NCL refunded 25% of the cost but I have been going back and forth with AON about the rest of my money. According to them, they are waiting for medical records but outside of copies of my ultrasounds, I’m not sure what else they want. I continue to ask for a supervisor and am consistently refused saying that a claims adjuster will call me back. I’m frustrated but because my pregnancy is high risk I don’t want to raise my blood pressure. At this point, I’m going to let the attorney that I work for handle it. I’m an AVID traveler and have never had any issues with any other travel insurance company before.
Don't waste your money on Aon Affinity Travel Insurance My wife got sick on a Norwegian for 11 days and filed a claim when we got back for the doctor expenses and we just received a letter refusing to pay t he claim and said since Medicare won't pay to submit it to any additional health insurance claim # 24WTH06554 I won't buy travel insurance again
We were booked to take a trip on Dec 08 2024. We realized my husband was not doing good so we canceled the trip way ahead of time. On Dec 22 2024 he passed away from prostate cancer. I sent his death certificate and a doctors note to son. They got back and told me it was denied. Because he had an existing Problem…they never asked us anything when we took out policy in fact we booked it a year before and he was fine he started to get sick in September and we knew he wouldn’t be able to make the cruise…no way I thought he wouldn’t be able die. Patricia C Trezza my husbands name was Conrad J Trezza Jr. Dec 20 was the cruise booking number Z7C8H6We were never told about pre existing sickness nor were we asked so I would like our money back.
What nightmare to have to deal with these people. I had to cancel a cruise that was 160 days out due to medical reasons. Now they want medical records that support this. How is that even legal to ask for under Hippa laws? They will not refund my 8500 until they receive the information! This just isn't right. I spent a lot of money on trip insurance! Wth. I have no choice but to contact a lawyer.
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