Review Time
I booked an Alaska cruise and my agent had me get Aon insurance. The really bad part is I had an UBER scheduled for pickup at 3:40 am and they never showed. So never got to the airport or the ship and now I am messing with AON to get my money back for the cruise and air and its been over a month.
I would love to give a zero a year ago. We booked a cruise on Royal Caribbean and Royal Caribbean sold us Aon travel insurance. My mother became sick and could not go. We had to cancel. We felt like we were OK because we had travel insurance with Aon. How stupid are we?We have signed all the documents. We have uploaded everything we have signed everything more than once we have uploaded more than once. Finally, I uploaded my mother‘s death certificate. What more proof did they need that she wasn’t well enough to go? Still waiting for a call from Aon
I would give a zero if I could. Avoid this predatory company at all cost. They do NOT honor claims. When we purchased the insurance while booking, we were given general info about what they cover like medical, death etc. No, they don't cover those things. Be very careful if you use this company. They also take advantage of 1st time buyers. It was our family's 1st cruise and it's been a horrible experience dealing with them. Absolutely horrible wr are out over $1500. We got zero dollars back from them after purchasing their fraudulent insurance. Zero.They have had related lawsuits and a class action suit. There are numerous complaints out there about them. Predatory. Avoid them at all costs.Hopefully, this will help others, to not get taken by this company.
The absolute worst. Had to cancel a trip/cruise for an illness that happened right before the cruise. Submitted all the medical documentation showing there was absolutely no safe way to make the trip as scheduled. Completely denied. What is even the point of having the insurance? Would never buy from them again or recommend them to anyone.
Purchased insurance with AON for a cruise. It was more a peace of mind thing rather than actually for seeing a need. Well, as luck would have it my sister, who was my travel partner caught a severe case of flu and required medical attention. The ship doctor was wonderful and after several days of treatment and isolation she recovered however the cost was approximately $10 k. The ship did the initial filing so the cas was.opened prior to disembarking. AON advised her primary medical needed to be filed and AON would wait to response from them. The response was.received and.forwarded to AON. AON required additional information so the additional information was forwarded. Not good enough. So a 3 way telephone conversation was completed between AON and her medical insurance provider. Additional info was requested again. Neither my sister or her medical insurance provider can figure out exactly what they are requesting. Another 3 way call completed and AON was provided all documentation requested for the 3rd time Now another email is received stating they have not received the required documents, yet.during the recent 3 way AON stated they had received everything and would be processing the claim.There is something terribly wrong with AON. I do believe they do not intend to ever settle this claim.
I took a cruise on 3/3/24 and purchased the vacation protection thru AON in the event me or my guest were unable to go on the cruise (because it had been booked since 2020), anything between the time I booked it and the time of the cruise could happen which is why I paid for the protection. Well turns out I learned that my guest was unable to attend, so I had to find someone else to join me on the cruise. In doing so Carnival charged me $229.00 because my original guest was unable to make it (made no sense to me, but I had to pay it). Carnival advised me to turn in a claim with AON for a reimbursement of the charge. I contacted AON and was provided with a REF# and I was advised that there was nothing they could do for me. I advised them that I paid for the cruise protection plan and I was requesting that they provide me with the protection that I willing paid for. Although the Rep. was polite, she was unable to award coverage. I have no idea why Carnival is doing business with them. Had I read the reviews I would not have purchased the vacation protection coverage. A total rip off, next time I won't pay for the coverage (I cruise annually). AON will not get another opportunity to deny me the coverage that I paid for (NEVER). They can improve by providing the coverage that they sell (by paying claims). Buyer Beware!
Our cruise line canceled the trip due to unrest in the Middle East. The insurance company refuses to refund our monies and wants us to use it on a future trip. However, this trip was time specific for a particular purpose i.e. 50th birthday, which will not occur again in the future. Based on all of the reviews, and the fact that this company is keeping money for a trip that was canceled not by the customer, but by the business for which they are providing insurance, (Along with all the other horrendous things I have seen people being denied compensation for which should be covered), it seems to me a class action lawsuit is in order. I feel that’s the only way everyone will get their money back. I have no idea how one goes about initiating a class action lawsuit, but I feel there is power in numbers. These people are crooks!
Went on a cruise in June 2023, lost (or stolen) item worth $150. As of today (8 months later), being told we only cover what your home owners insurance does not cover. It took many phone calls and misleading descriptions, including that they would cover it but only if I called a certain number. It feels like they are purposely saying and doing things to cause so much delay and frustration that you just give up. They are right, my time is no longer worth the loss.I partially blame Princess Cruises for having this company as a suggested link while booking the trip. We put trust in their suggested Insurance partner only to be denied on a technicality that does not sound legit (no proof was provided by them).
We were scheduled to go on a 23 Day Cruise in April of 2024 that was cancelled due to unrest in the Middle East and was replaced with an itinerary we felt was less safe than the original itinerary. When we filed a claim with AON for a refund we were denied and basically told that unless one of us had passed away prior to embarkation we could not get a refund. (which I doubt would have even happened then). This insurance company is a fraud and I would never recommend them to anyone...Travel Agencies and Cruise Companies would be wise to use any another travel insurance agency if they wish to keep their loyal customers.
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