Review Time
I wish that I would have read the reviews to see that they were poor. On March 6th my husband and I traveled from Indianapolis to Chicago to Miami for a cruise. Unfortunately our flight was delayed because of the weather and heavy fog in Chicago. The flight to Miami arrived in at 6 pm, which was too late for us to make our boat. So we decided to cancel. Every since then it has been me jumping through hoops for AON and with very little information given from them. The representatives are not helpful and you cannot get straight answers. DO NOT USE THIS COMPANY
I wish that I would have read the reviews to see that they were poor. On March 6th my husband and I traveled from Indianapolis to Chicago to Miami for a cruise. Unfortunately our flight was delayed because of the weather and heavy fog in Chicago. The flight to Miami arrived in at 6 pm, which was too late for us to make our boat. So we decided to cancel. Every since then it has been me jumping through hoops for AON and with very little information given from them. The representatives are not helpful and you cannot get straight answers. DO NOT USE THIS COMPANY
Wish there were an option for negative stars. This place is a SCAM! I made the reservation 8/14/25 for a cruise 4/4/26 paid in FULL. AON claims celebrity didn’t send it to them until 1/6/26. I was diagnosed 12/24/25 with a critical medical issue which will require extensive surgery/treatment making it unable to travel. AON is stating it was a “pre existing condition” which is obviously is inaccurate. I’ve contacted BBB and Celebrity to investigate.
My wife has vertigo and her Doctor who is a neurologist filled out their physician statement and of course they said that it was not enough and that they wanted more information. Why have the doctor fill out a form if its not enough info in the first place. I am so disappointed in Carnival for teaming up with "AON" travel insurance. What a loser company. My claim started Jan. 30, 2026 and still nothing. When I talked to customer service all they could do was repeat the same script over and over. We are still waiting. Stay away from these guys. "AON" sucks.
I have an outstanding claim at Apn travel since September 2,2024. My husband got sick on a Regent cruise in Italy on 9/2/24 and was treated in the ship’s medical facility. I began filing the claim on 9/4/24. After sending all the medical records by email and return receipt requested several times I received a message to file with Medicare even though it is know that Medicare does not pay for claims out of the U.S. I submitted the Medicare denial and severalMonths later I was asked by Aon to file a claim with Emblem , my secondary insurance. It took several months for a response and I submitted their Denial of Benefits and was told that it was insufficient and they neede a FINAL D nail of Benefits. Emblem said thy had never heard of a FINAL denial of benefits although they would try to send me some this. I am waiting for this so I can submit it. I would never recommend thus company to anyone even if I finally have a settlement. I have been pursuing this for over a year and a half without resistance ltion
Aon travel insurance was a scam. We were denied our claim of medical reason for canceling our Oceania cruise. My husband was diagnosed with multiple myeloma and was unable to travel while taking treatment. They denied based on preexisting condition, which was blatantly false.We called and got the runaround for 5 months, finally getting the decision. We had given all of the documentation required from his physician.
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