Review Time
Bought 2nd hand BMW bike, following seeing it on the website, Emerson sent us a video of the bike, explained history of it etc. Bike all ready when we arrived & drinks offered. Discussed paperwork etc, all very efficient & helpful. Very happy with service, especially with a 5hr journey!
I emailed this company today for assistance on a purchase, they kindly and promptly responded to advise they were Triumph Motorcycles instead of Triumph Lingerie. How embarrassing.Not only did they respond but they also provided contact details for the correct company. Thanks Abi :)
Triumph Motorcycles in the UK has the worst after sales customer service I have ever seen in my life. I am not talking about the dealers who have always been very helpful but about the central. I moved from Switzerland to France recently including my Triumph Thunderbird 1600 ABS that had been registered for the first time in Switzerland in 2009. Triumph Switzerland sold me a CoC that turned out to be totally useless in France because it doesn't have the required data for a motorbike registration in France. I had to order a special certificate for 400.- EUR (300.- EUR for the paper, roughly 100.- EUR for the inspection of the part numbers).More than three months later, I still haven't received the document. A mail that I sent a month ago to the Triumph's technical support has never been answered.
Pure Triumph in Wellingborough have always been a high quality dealership for the last 20 years so a recent visit to have a rear brake switch replaced was no exception done within the hour as promised. We must support these businesses as you never know when you are going to need them. Kevin and his team are a credit to the industry.
I have a 2012 Triumph 900 Scrambler with 929 miles on itI have had the oil changed once at the Dealer per the recommended break in periodThe bike now has a miss in one of the cylinders and I am being told tjst it cannot be repairedTriumph has stated that they will not assist since it is out of warrantyI now have a Triumph with 929 original miles on it that is not usableThe warranty case number is R000412-442706
Bought Twin speed 900 6 months ago it has only done 2000 miles and already been in the garage twice and it's in there again waiting for them to fit it in to be repaired again with a suspected head gasket as coolant was leaking everywhere. Staff are friendly but bike is breaking down every time I go out on it!!! Should be exchanged or money back ... lost my confidence in the bike, in Lind Romford and Triumph
The clutch on my Triumph Tiger 800 failed during a slow control workshop with the IAM. These workshops have about 20 people taking part, which means there is a lot of hanging about while other riders are doing the exercises through the cones, etc, so you are not riding around with your clutch in for an entire day. The bike had done 8600 miles. I rode very carefully to West London Triumph, at that point in time Jack Lilley, for them to spend about two minutes tightening the clutch cable and then send me on my way. Covid hit and during the next two years the bike didn't do much mileage, but was still serviced twice, for which I have received no paperwork.Then last year, while servicing the bike for the third time since the clutch failed, they couldn't understand that there was no more cable to tighten, so they finally actually checked the clutch and found that it had burned out. It cost me £620 for a new one, and they blamed my riding, as that's how we learn to ride at the IAM!I heard from an ex Triumph tech that Tiger clutches almost came to a recall, but in the end didn't.I spoke to someone who I thought was a Triumph employee, who turned out to be the owner of the dealership, and he hadn't heard anything about a recall and didn't even know what industry organisations they belonged to. You'd expect more from the owner!Some other guy standing next to him decided to get involved, and said that the problem is when people slip the clutch - I had to actually ask him what he meant because I did my initial riding training in another country and the word "slip" means to "let go" in that language. It turns out Triumph think that we all sit with our clutches constantly engaged. One of their staff actually told me not to sit with my clutch in on the motorway! When I said I had another bike in the garage - not a Triumph - that I rode in exactly the same way, and it had never had a clutch problem, they said that it was a different make and different clutch. No kidding - obviously better quality.I approached a complete stranger who was on a Tiger, to ask if she'd had issues with her clutch, and she showed me an e-mailed apology, after she'd complained, from the same staff for treating her like an imbecile. They have been completely unmoving in their so-called customer service, blamed me for the fault their bike developed and refused to be of any help. I have since taken the bike elsewhere to have a proper and professional service done. Lousy cheap parts, lousy customer service and lousy attitude from condescending, rude and sexist staff and their boss, all the way up to head office. Avoid at all costs.
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