Review Time
I dealt with Lee (who serviced the bike I sent it) and with Tony - such exceptional service. Highly recommended services. From the sale of the bike to the service and the feedback. I am more than happy. The Youles branch in Manchester really knows how to look after their customers. :)
You cant judge a book by it's cover and that's unfortunately the case with Youles Motorcycles.I bought a motorcycle from their Blackburn branch in May. It was expensive to me (£6,700) and my first time buying from a dealership. All seemed good at first. I knew what i wanted and bought it without seeing or test riding.I initially had a date for collection so i booked my train ticket and day off. I was then told the night before that they needed another two weeks. Two train faires later and I'm finally there. The bike looks great, it's been sprayed with a silicone like spray to give it that wet/shiny look.The trouble came when i asked how the TPMS worked. A factor in me buying the SE model. I was told that because it was an old bike (2013) they didn't know how it worked. A different salesman came out and was able to get some menu's up to change the ride settings ect. I was assured that the TPMS would "be in there somewhere". I thought that it might need the wheels to turn before it displays, so i took it back to Scotland.A few days later and I still couldn't get the TPMS to display. I checked the forums and was told only the dealer tool can activate or amend the TPMS menu. So i called the dealership to see if they could help. The service manager later called me back saying he would look into it and call me back in a few days. Two weeks later, nothing! so i called again, I was told someone would call me back. I waited a week and the same situation again. Fourth try and I get put to a salesman who quite blatantly makes me out to be an idiot for wanting TPMS. He even quoted their General Manager who apparently said "why would you want TPMS".So in short, I bought a bike expecting it to have working TPMS. Youles Motorcycles have now told me I will need to pay to have something that the bike should have came with in the first place.So if you're planning on buying a bike from Youles Motorcycles WITH all the "gadgets" make sure they actually come with them. Their after sales service has been extremely disappointing. I would not recommend Youles Motorcycles and I wait to hear back from Triumph as I'm sure they put TPMS on their bikes for the user to use! not for the dealer to cost save on.
Absolutely appalling customer service. I bought a new Triumph Scrambler 1200 motorcycle at the end of April and I'm still waiting for hundreds of pounds worth of accessories I paid for up front. I was expecting (and told) the accessories would be fitted when I picked the bike up on May 1st and was given no information to suggest that they were delayed until the day after I paid in full. Since then I've been fobbed off by both Triumph and the dealership, with each blaming each other, during which time several promised delivery dates have been missed. I'm still missing several accessories with some not due now until the end of July at the earliest. I had email communication with Triumph about this issue and received a reply from "Pete" which was dismissive and unsympathetic. This is my second new Triumph and but will be the last due to this poor experience and contemptuous way Triumph regards it's customers.
I purchased a "new" Triumph Trekker e-bike from Carl Rosner dealership. I paid them the full retail price plus £60 'insured delivery'. The box arrived with the front wheel spindle poking through the box, the spindle was damaged and the brake disc bent, there was other severe damage to the bike when I unpacked it. I took timestamped photos. On examination the entire bike was not new at all with a lot of general wear and tear. There was a pre- delivery form included that showed the bike was assembled in the shop a year ago. There was no original Triumph packaging or protection at all. I contacted Carl Rosner who have essentially accused me of crashing the bike and they are refusing to help. They are not pursuing a claim for transit damage, despite me supplying them with photos of the sealed box with a damaged spindle poking out. I spent £3010 on an e-bike, Carl Rosner Triumph is so far refusing to cooperate in any way. I am utterly appalled. I will not accept this. Carl Rosner replied to my complaint and expressed some suspicion of my claims, they also said transit damage claims must be made within 72 hours, which of course I couldn't know because they never sent me any details of the insurance I paid for. They did give me a partial refund as "a gesture of goodwill" though as a consumer I have rights and I'm owed a minimum level of service, not gestures. I gave another star after we settled the matter. Triumph themselves never bothered to reply to anything I sent them either directly or indirectly and as such don't reall deserve any stars at all.
I bought a Ducati 1199r from Youles Motorcycles Blackburn which are their dealer 1 month ago for just short of £15,000 and the chain snapped 412 miles later causing serious damage to the bike, my leathers and injury to myself. I brought it up with them and one day later they sent me a letter falsely blaming external factors to try sneak away from any liability. These guys are SHARKS STAY CLEAR. They never offered any support or conversation but simply kicked me to the kerb.. not the way to treat your customers especially at no fault of theirs. DO NOT TRUST THESE GUYS
Ordered some parts from Triumph website 7 days ago. Still no shipping information or parts arrived. Received a rude response to my first email, stating that my order was 'now on shipping stage so should be dispatched to you today (7th April)'. Still no email confirming this despite my attempts to get in touch with the company. Would never buy from this company again and would not recommend it to anyone I know.
Just awful. Please steer clear. I signed up a couple of weeks ago and I am deeply regretting it now. The new policy came with a clause that I would always have a Thatcham or Sold Securelock on the motorcycle if I was away from the bike or it was uninsured. This was not agreed to when I took out the policy. Having it removed cost me another £30 admin fee. They then misinterpreted my NCB doc and want to charge another £30 admin fee. Just awful people who want to slap on hidden charges. Triumph is a quality brand. Triumph Insurance degrades that brand significantly. Avoid if you don’t want to be stung
I found my way to Triumph Insurance through a comparison website. What I did not realise was that I was actually dealing with Adrian Flux and the underwriters of the Policy, Markerstudy. Just look at their feedback on Trustpilot. I wonder if Triumph and Adrian Flux approve of the way their customers are treated by Markerstudy?When I exercised my right to cancel, before the Policy had begun and still within the cooling-off period for online purchases, I have been charged a ‘fee’ of what equates to 43% of the total cost of the Policy, which I had paid in full.I used a comparison website when looking to insure my Triumph, it seemed logical to choose Triumph Insurance, even though their quote was not the lowest. However, it has been my misfortune to have Markerstudy as under writers. I was horrified after reading the reviews on the firm, but not surprised. Not only is their customer contact appalling, but it would also seem this company just want your money.Today I received an ominous sounding email, stating: We have checked the details you provided when you set up your bike policy online, and have some concerns about the accuracy of the information provided. It's important that you read the attachment and contact us urgently.When I called, the representative from Markerstudy accused me of not declaring a non-fault car accident and therefore, adding this amendment would incur a charge of almost £60. She dismissed my point that when I took out the policy, the comparison website only asked for accidents relating to motorbikes.Believing this ‘fee’ to be unreasonable, I exercised my right to cancel the insurance (as I was within the 14-day cooling off period and before the policy had come into force), I was told there would be a charge of £60! A company that behaves this poorly BEFORE the Policy has begun must surely be avoided.A terrible experience and vile company, my advice is to stay well clear of Triumph Insurance, Adrian Flux and Markerstudy.
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