Name: tryrenewa.com
Telephone: 000000000
Rating: 4.6

Melodie Taylor Guest

Well

Well, even though I didn't receive my products, the help i was given by kei was very reassuring. I can't say enough about the help she has given me. I can't comment on the products themselves. I would just like to say thanks 😊

Date of experience: Aug 30, 2025

Chin Kong Guest

6 months ago

Excellent customer service and warranty periods for customers' trials of the renewa products!

Excellent customer services who stands by their products and adequate warranty periods for customers to try out the renewa products.

Date of experience: Aug 27, 2025

Kelly Nickell Guest

6 months ago

Customer Service Representative

Although I don't like the return policy of this company because they only will give you 50% of your money back on an unused undamaged product; the customer service representative EJ I worked with, was exceptional. I received 40% of my money back and was able to keep the products. I can't speak to the products themselves as I'm sure they are wonderful, but I personally was unable to use due to my own skin issues.

Date of experience: Aug 26, 2025

Cindy Chu Guest

6 months ago

The respond is very quick and how they…

The respond is very quick and how they solve the issue is very professional! Especially the representative who helps me (EJ) is very nice. I will for sure refer to my friends for this company’s service!

Date of experience: Aug 25, 2025

Diana Reza Guest

6 months ago

Customer service is great

Customer service is great, CJ has always replied when I emailed,she is doing excellent customer service however it’s the company that is dragging their feet, in response to refund or lost merchandise.

Date of experience: Aug 25, 2025

Deborah Budrow Guest

6 months ago

EJ was great he helped me with my needs…

EJ was great he helped me with my needs and was very cordial and Kind !

Date of experience: Aug 23, 2025

Jacinth Guest

6 months ago

Integrity means everything to me :)

Integrity means everything to me :) I called RENEWA SKIN Customer Service the evening of Thursday 21/8/25 and I spoke with EJ , regarding my Renewa lift shipment. Once again I was treated like the queen I am :) That young man treated me like I was the only one in the room. EJ gave me the information needed with the up most respect. Yes! Integrity is the key. Team work makes the dream work. Yes! I really love the Renewa lift product. Good company and good customer service team. Thank you again EJ and God bless the whole team :)

Date of experience: Aug 21, 2025

Desert Barb Guest

6 months ago

Great customer service

The customer service rep was EJ and they really were instrumental in my getting a refund. Originally I was only supposed to get a 25% refund but EJ understood my situation and went to bat for me and I ended up getting a 50% refund which was awesome. Very responsive customer service rep, hats off to EJ.

Date of experience: Aug 20, 2025

MH Guest

6 months ago

Defective

I received my renew red light eye lift glasses but they are defective. The red light works but not the other functions. I spoke to Kei on the customer experience team and I will be sending a video of my issue. I feel confident with the quick and kind response I received from Kei my issue will be resolved. I will get a replacement or a refund.UPDATE: 9/8/2025I am very disappointed and upset with tryrenewa.com. I gave them the benefit of the doubt to ship me the correct red light glasses that were advertised. I waited for the new shipment, and what I had guessed would happen, they sent me the EXACT same red light glasses with faulty functions.

Date of experience: Aug 19, 2025

Andrew Tatchyn Guest

6 months ago

Rejuvaskin

The co. Stood by its promises. There was no runaround. The csr that I dealt with was terrific. Kei was a dream csr articulate patient and very polite.