Review Time
Worst customer service experience on the earth, never ever help you or solve your problem. I bought LG 84 inch TV with 2 years extended warranty, display is gone and now its been more than a week I’m waiting for my TV to repair as they promised it will be done in 2-3 days. However customer service team is to increase your problems and always coming back with vogue answers that once we have an update we will get back to you, they never come back unless you waste more time to reach them.
Delivery experience left much to be desired. I opted for the fast delivery option, even paying extra for it, but unfortunately, my order didn’t arrive on time. Disappointing!... I highly endorse this to anyone looking for a recommendation.
My complaint to Sharaf: Dear Sharaf DG Customer Service TeamI am writing to formally raise a complaint about a very disappointing and distressing experience I had with your Burjaman store in Dubai.On Wednesday, 22 October, I purchased an earphone for my phone from your Sharaf DG Times Square branch. The sales assistant checked my phone and advised me which model to buy. I explained that I was only visiting Dubai and just needed the cheapest compatible earphone, but he recommended one priced at AED 51, which I purchased.The earphone did not work with my phone, though it did work with my laptop. On Saturday, 25 October, I visited your Burjaman Centre branch to ask if it might be a phone setting issue. The staff told me I had been sold the wrong product — a cheaper model (around AED 23) would have been appropriate.I requested an exchange, but staff refused, saying it could not be replaced because I had not provided my phone number at the time of purchase. I had declined at Times Square to avoid promotional messages. They also questioned how they could verify my purchase, even though I showed proof on my credit card statement, along with the original packaging and serial number.The staff were dismissive, unhelpful, and unsympathetic, taking no responsibility for their own mistake. The manager was equally unsympathetic and offered no apology, telling me I must return to the Times Square branch — an impractical solution given the AED 80 return taxi fare or spending more than half a day by public transport. I was distressed and upset by this treatment.I also attempted to submit a complaint via your website, but the form was very unfriendly, with insufficient space to explain the situation and no submit button, making it impossible to lodge a proper complaint online.I hope Sharaf DG will review this matter and arrange a replacement or refund for the AED 51 earphone. I can provide any further documentation if required.Thank you for your attention, and I hope this matter can be resolved promptly.Yours sincerely,Dr Robin Mann, New Zealand
Poor service I booked mobile 5th of October yet not get.And I called 5 time customer care they told we will give shortly then now they told me there have no stock after 20 days then told If you don't have stock why you take orderDon't trust sharaf dg I never ever go sharaf dg in future
Absolutely dreadful service. Very good at taking your money - delivery coordination skills zero. Customer service skills zero. Will never shop here again.Answer to your response: do you think we haven’t been in contact with your support. I have called, I have emailed, I have whatsapped - zero service. If you care to help email me
I bought two LG AC and they had installation problem and the installation service was booked from SharafDg. This is not only the issue, but the AC now are not cold. I emailed them twice at support and at cc_warehouse and they are not even responding to my email. Even though I noticed this problem from the beginning and requested a refund, they refused, I requested a new AC, they all refused. Now I’m requesting maintenance for the brand new defected AC and they are ignoring me
The worst After sale i have ever seen in my life. Complain number 10626980. I bought Huawei tablet, worth $1,000 and clearly informed the sales man that i will use specific 2 applications and he showed me that its working and confirmed that it’s compatible with device 100% , while using those apps both of them started to give me errors and bugs , at the same time both apps works on iPhone 11 perfectly fine.I went within the cooling period at the first 5 days to return the device they did not accept and after i escalated the case to DET then they accepted but holding my money and not responding to my emails. Very bad customer service since 25th of October till date they did not give me my money back.
I made an online purchase from SharafDG UAE on 21 October 2025 for several Steam Digital Wallet codes (2×200 AED, 1×100 AED, and 1×50 AED). The order was supposed to be delivered instantly, as digital products usually are.However, only 350 AED worth of codes (1×200 + 1×100 + 1×50) were delivered. The remaining 200 AED code was never sent. What followed has been several days of frustrating communication: repeated promises, conflicting explanations (“technical issue,” “system error,” “high-value product handling,” and finally “out of stock”) — but no actual solution.I’ve contacted SharafDG multiple times via WhatsApp, email, and phone. They acknowledged my complaint under reference #10596921 and even called me once, promising to call back — but never did.It’s now been over four days with no refund, no replacement, and no clear communication. For a digital code purchase that should be instant, this level of delay and customer support is unacceptable.I have never trusted SharafDG for electronics purchases, and this experience has completely reaffirmed my perception of their reliability, transparency, and accountability.If you plan to buy digital products or gift cards, I strongly recommend you avoid SharafDG until they improve their after-sales support and internal communication.
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