Review Time
Terrible experience!Avoid buying online from Sharaf DG at all costs!Order number W5037189-A — I ordered routers with same-day delivery, and after waiting over two days, nothing showed up. All I got from customer service was a useless “sorry” with zero explanation. Now I’m left without internet and have to wait a full week just to get my money back. Absolutely unacceptable. Stay far away from Sharaf’s online shopping — it’s a complete disaster.
Very very bad service. Never ever purchased anything from them again . I purchased a tablet and then few hours later i exchanged it to a lower value. Its been 1 month still following up for refund and nobody can sold my issue. Then suddenly then called me and they say they will not refund anything because i exchange the items and its open so they will deduct 15% from the value of the item because its already open piece. Nobody inform us about this and this is the first time to hear this. I would never ever buy anything from them.
It's so unacceptable service and poor quality and the worse place to pay electric I'm advising any one for real don't pay anything from them I'm facing issue with the phone the I bought from them less than one month and they don't want take the responsibility about
Very Disappointed with Sharaf DG – Poor Service and Delayed ResolutionI recently purchased a laptop from Sharaf DG, but unfortunately received the wrong item. While mistakes can happen, what’s unacceptable is the lack of proper customer service and the long delay in resolving the issue. I was told it would take 16–17 business days to exchange the laptop – that’s nearly a month!I rely on this laptop for work, and this delay has caused major disruption. The customer service team has been unhelpful and offered no real solutions to expedite the process or support me during this period. There’s a clear lack of accountability and urgency.Very disappointed with the experience. I expected much better from a major electronics retailer. I won’t be shopping here again and I hope others think twice before doing so.
Very disappointing customer experiencePlaced an order for a new dishwasher with stated delivery date of 1st of May.After placing the order delivery date gets updated to 2nd to 4th May.Phone customer service to confirm the date after 2 days of waiting for a firm delivery date.No-one can help or connect with the courier.Asked to be transferred to supervisor and told not possible.I am close to cancelling the order as this is about the worse delivery experience I have had in the UAE.
I bought a brand-new washing machine, and just one month later, the dryer stopped working. Even though it was new, I had to get it repaired under warranty. Then it happened again. And again. Almost every other month.When I asked for a replacement, I got the usual response:"Company policy — we don’t exchange used machines."But the truth is: they sold me a defective product, and now that the warranty has expired, I’m expected to pay for repairs out of pocket.
The customer service response was very confusing and lane first, they tried to shrug of their responsibility by saying there was a printing error on the box (why the difference in the product). Then they claim that both the configuration of the printers are similar(why the difference of AED 194 between them). Later they closed the complaint without further explanation. May be they ran out of excuses to cover their manipulation. I think they manage to prove the supplier is always right and the customer is at their mercy.
Never pay for delivery when buying from here. They delivered only half my items and the rest are delayed and never gives a correct answer of a delivery time, expecting us to wait at home without going to work from 10am till 8pm. They are very enthusiastic to get the order but after sales services are horrible.
Prior to purchasing an LG washing machine I called the customer service to enquire about few things namely trade in and product demonstration. I was told by Ms Joty that the trade in is applicable and was given a value for it plus a technician would come along at the time of installation to do the demonstration. I did the purchase and found out later that the trade in couldn’t be completed online and the technician that came along had no clue about LG as he was a Samsung technician. Meanwhile they took my 4 years old washing machine and I am still waiting despite my numerous phone calls to get an answer on both these issues . The most incapable customer service department that doesn’t fit Dubai at all and I regret having bought from Sharafdg .
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Shop online for Phones, Sunglasses, Laptops, Televisions, Perfumes & more at Sharaf DG. Get free* delivery across UAE - Dubai, Abu Dhabi & Sharjah. ✓100% Authentic Products ✓COD
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