uae.sharafdg.com

1.2
1.2 Based on 161 reviews

Shop online for Phones, Sunglasses, Laptops, Televisions, Perfumes & more at Sharaf DG. Get free* delivery across UAE - Dubai, Abu Dhabi & Sharjah. ✓100% Authentic Products ✓COD...

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Average Rating

1.2

/
5

161 Reviews

5 Star
4%
4 Star
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3 Star
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2 Star
1%
1 Star
95%

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Dutton Price
Pre-order delays

I pre-ordered a new phone expected to be delivered on November 10, but they informed me it was out of stock and I had to wait. Customer service was unhelpful. This was my first experience with them, and it was very disappointing.

1
Date of experience: Nov 12, 2025
Randi Hughes
Avoid the sales team there

I had a terrible experience; I won’t be purchasing anything from them again.

1
Date of experience: Nov 10, 2025
Alex Smith
Ineffective delivery service

They chose the worst delivery service. The delivery person asked for my live location, but when I said I wasn't there, he insisted on following the given address. If he couldn’t find it, I would have to speak to the store. It’s been three days, and I’m still trying to get my money back. Why should I be penalized for the delivery person’s inability? Though I eventually received my delivery, they need to partner with a more efficient service to avoid damaging their reputation.

1
Date of experience: Nov 08, 2025
Elias Foster
Extremely poor service

The delivery service is inadequate. They don’t arrive at the requested times; instead, they impose their own schedule, telling me, “We will come at 4 o’clock,” disregarding my preferences. This unprofessionalism is disappointing. It appears there is a lack of management oversight, as employees don’t know how to treat customers with respect. My experience was terrible — not recommended at all.

1
Date of experience: Nov 07, 2025
Kelly
Frustrating experience with e-keys

I purchased e-keys which are usually sent instantly, but after three days, I’m still waiting. The operations team seems ineffective, causing unnecessary delays. I advise others to stay away.

1
Date of experience: Nov 07, 2025
Vilma
Claims of express service are misleading

Claims of express service are false. The customer service is the worst I’ve encountered.

1
Date of experience: Nov 06, 2025
sharun xavier
Urgent: Non-Delivery of Paid Order – Request for Immediate Action and Compensation

It has been an unreasonably long delay, and I have not received any proper update or support from your team. This situation is highly inconvenient and unacceptable.I request that you urgently investigate this matter, provide a clear delivery update, and compensate me for the delay and inconvenience caused due to the non-delivery despite full payment.

1
Date of experience: Nov 03, 2025
Chris Price
Terrible online shopping experience

I am writing to express my deep frustration regarding my recent phone order, which has been delayed for the fourth time. It’s been over a week since I placed my order, and every time I contact customer service, I receive vague responses asking me to wait. This lack of clarity is unacceptable, especially since I urgently need the phone. When I requested to cancel the order for a refund, I was told it would take 14 working days to process. This means I could be without a phone for nearly 21 days, which is unreasonable. I have spoken with several representatives, but no one seems willing to resolve this issue. I urge a senior representative to take ownership of this matter and ensure either immediate delivery or a prompt refund. This experience has severely impacted my trust in the company’s customer service.

1
Date of experience: Nov 03, 2025
Anwar Raza
Very bad and so lazy service I never…

Very bad and so lazy service I never get any other online company like sharaf DG so unprofessional

1
Date of experience: Nov 01, 2025
samah jebali
Dear Ms/Mr

Dear Ms/MrI bought a new Samsung mobile S25 U from Sharaf DG Sharjah and since i don't have time to transfer my data he told me kindly visit Dubai branch and they will help you. yesterday i went to midriff city center branch and i was shocked with the attitude everyone transfer me to another one because they don't want to do the job it will take time for them. when i reach to customer service they told me you need to pay for transfer a data. Really i blame Samsung how they deal with people represent their product with this attitude. i took the mobile and i didn't do anything.

1
Date of experience: Oct 31, 2025

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Business Details

  • Shop online for Phones, Sunglasses, Laptops, Televisions, Perfumes & more at Sharaf DG. Get free* delivery across UAE - Dubai, Abu Dhabi & Sharjah. ✓100% Authentic Products ✓COD

  • language https://uae.sharafdg.com

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