Review Time
They chose the worst delivery service. The delivery person asked for my live location, but when I said I wasn't there, he insisted on following the given address. If he couldn’t find it, I would have to speak to the store. It’s been three days, and I’m still trying to get my money back. Why should I be penalized for the delivery person’s inability? Though I eventually received my delivery, they need to partner with a more efficient service to avoid damaging their reputation.
The delivery service is inadequate. They don’t arrive at the requested times; instead, they impose their own schedule, telling me, “We will come at 4 o’clock,” disregarding my preferences. This unprofessionalism is disappointing. It appears there is a lack of management oversight, as employees don’t know how to treat customers with respect. My experience was terrible — not recommended at all.
It has been an unreasonably long delay, and I have not received any proper update or support from your team. This situation is highly inconvenient and unacceptable.I request that you urgently investigate this matter, provide a clear delivery update, and compensate me for the delay and inconvenience caused due to the non-delivery despite full payment.
I am writing to express my deep frustration regarding my recent phone order, which has been delayed for the fourth time. It’s been over a week since I placed my order, and every time I contact customer service, I receive vague responses asking me to wait. This lack of clarity is unacceptable, especially since I urgently need the phone. When I requested to cancel the order for a refund, I was told it would take 14 working days to process. This means I could be without a phone for nearly 21 days, which is unreasonable. I have spoken with several representatives, but no one seems willing to resolve this issue. I urge a senior representative to take ownership of this matter and ensure either immediate delivery or a prompt refund. This experience has severely impacted my trust in the company’s customer service.
Dear Ms/MrI bought a new Samsung mobile S25 U from Sharaf DG Sharjah and since i don't have time to transfer my data he told me kindly visit Dubai branch and they will help you. yesterday i went to midriff city center branch and i was shocked with the attitude everyone transfer me to another one because they don't want to do the job it will take time for them. when i reach to customer service they told me you need to pay for transfer a data. Really i blame Samsung how they deal with people represent their product with this attitude. i took the mobile and i didn't do anything.
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