Review Time
I purchased a Boss speaker from your Dubai Mall store, and it has been nothing short of a nightmare. From day one, the product has not functioned properly. Even after sending it for repair, the issues persist—the speaker now takes over 5 hours to charge and still does not work as expected.For more than two months, I have faced continuous problems with this product, which clearly has a manufacturing defect. Despite repeated communication, repair attempts have failed, and I have not received the replacement or voucher I requested.This level of service is unacceptable. It has been over two months without a resolution, and I am extremely dissatisfied. Under consumer protection and warranty guidelines, I am entitled to a replacement or a voucher immediately. I expect urgent action from your team to resolve this matter without further delay.
I submitted my iPhone 15 for repair on 26 September, confident it was still under warranty. However, six days later, I was informed the issue wasn’t covered under warranty—even though the device is less than a year old. I immediately requested to cancel the repair and collect my phone.It has now been 10 days since I submitted my phone, and it remains stuck at their service center with vague updates and no clear communication. When I call to follow up, I’m kept on hold for over 10 minutes—even though they promise just 2—and all I get are repetitive, vague responses stating the repair is “under process” or “work in progress.” I was also told the unit is with the Apple center, yet this has been the same update for the past four days. No one provides a firm date or takes responsibility.This level of service is unacceptable from a company that claims to be professional and customer-focused. The delay clearly stems from a lack of coordination and accountability. If their team had properly liaised with the Apple service center, this issue would have been resolved days ago.I expected much better and will definitely think twice before trusting Sharaf DG again.I’m giving 1 star—not because they deserve it, but simply so I can proceed with submitting this review.
If I can rate them -100 stars I would have been the happiest.I preordered an iPhone 17 Pro Max well before its launch date on September 14, 2025, with a promised delivery date of September 19, 2025. Prebooking was supposed to ensure delivery on launch day, but two weeks later, I still haven't received my phone.When I reached out to customer support over the phone they refused to provide any delivery date and stated that pre booking does not guarantee timely delivery. They were like robots with the same answers from 6 different agents despite mentioning that I needed to travel and this was a gift.Never again Sharaf DG, worst experience
I preordered an iPhone 17 Pro Max well before its launch date on September 13, 2025, with a promised delivery date of September 19, 2025. Prebooking was supposed to ensure delivery on launch day, but two weeks later, I still haven't received my phone. When I reached out to customer support, they refused to provide any delivery date and stated that prebooking does not guarantee timely delivery. They were unhelpful and dismissed my concerns, even when I mentioned the possibility of filing a complaint with the Department of Economic Development or pursuing legal action.I interacted with an employee named Priyanshu during this process on chat. Based on my experience, I would advise against using this company for prebooking orders, as they seem to block your funds and offer no support. The customer service has been extremely disappointing.
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