Review Time
Their support chatbot has lots of bugs, meaning I was unable to create a support ticket. Udemy also decline to provide any email/phone contact issues.After purchasing content the platform has been plagued with technical issues (page frequently caches out, won't load content etc) - it's a pretty poor customer experience.
I started a personal subscription to take PMP training courses and completed about 30 hours of one course. However, the website crashed, and now I can’t find that course anywhere. The platform is slow and crashes frequently. Unfortunately, there seems to be no real customer service — only an unhelpful chatbot that doesn’t resolve issues.I initially had a good impression of Udemy, but this experience completely changed my opinion. As soon as the website starts working again, I plan to cancel my subscription.
I enjoyed the courses but cannot use them. The player stopped randomly one day locking me out. I have spent hours & hours trying to fix it & their customer support basically told me that they will contact me IF they ever figure it out & to basically leave them alone. Bad experience.
I keep having issues watching the videos. Some play ok, while others in the same module don't play. A few times I have got it to work after doing some troubleshooting, however I don't have time to keep doing this for all videos.I wont be using them again. I recommend to anyone looking at courses to see if they can access a similar course on another site.
Ok, since you offer no way to directly contact the support team. Let's do it the hard way :You have an annoying bug, in the "recently viewed" section, you show everything except the Recently viewed courses.And .. offer a way to reach out real people in your support team. Even with a paid account I cant contact you.
Requested a refund well within the 30-day window after watching under 5% of the course, yet Udemy auto-denied it with “you watched too much of this course,” without disclosing any clear viewing threshold. The policy allows denials for “notable consumption,” but provides no transparent percentage or minutes, making the guarantee unreliable for customers. Reaching a human agent is unnecessarily difficult, with loops to help articles instead of a straightforward escalation. At minimum, Udemy should disclose the exact threshold, offer an easy human review, and provide store credit when original-method refunds aren’t possible. Disappointing experience that discourages future purchases.
I cancelled my subscription after promotional offer ended which was 11 pounds. I tried to reinstate to see if they give any offers before the next billing period and they said i will be charged 11 pounds. I reinstated but they charged me 22 pounds and they say that applies to next billing period. The message was misleading and when i raised ticket to support they dont investigate about messages but keep saying same thing again and again like an auto generated message it applies to next billing
Nice bait and switch! I was interested in a course. I figured I'd subscribe to the "personal plan" so I could take a number of courses. Then, after paying, I discovered the course I wanted is not included in "the plan" and I would have to pay more for this other course. This wasn't clear before paying for "the plan." Yes, another online scam screwing people left and right.
The course content is good, entirely depends on the teacher and the course material, but recently the website is been really slow. Often I have to reload a million times, play again and again and video's just won't start. I can't give this website more than 1 star if it takes me hours to even start the video/ course in the first place. And often the video's just stop and keep loading and loading. It's encredibly frustrating and wastes my time. Other websites load just fine on my pc.
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