Review Time
DO NOT USE UDEMY. They charged me not one but 3 times compromising my card. Also, their refund policy is deceptive. They claimed that they could not refund me as my son had watched "too much" of the course... He watched only once for at most one hour...
If I could give no stars then I would. Disgraceful service, not willing to help me access courses that I have paid for, asking for proof from years ago that I can't access anymore because my email service was shut down. Even telling them the courses that I purchased was not enough. Absolutely zero service and zero interest or empathy in helping customers. DO NOT recommend.
It doesn’t look good for such a big company to engage in such cheap practices. If there was really an issue with my account, it should have been suspended right from the beginning. But Udemy only detected a problem after the company had already generated good revenue from the instructor, claiming later that the account was linked to a previously banned one. This is truly disappointing — such things should not happen to instructors. The company should take action against such unfair practices.
Update: I have increased my rating to halfway. I also left a review on BBB, I had back and forth conversations about this with udemy. They finally allowed me back into my account. I am unsure if they did this because it looked bad on them and the public could actually read there was no reason to lock me out. I failed their verification after them taking 10 years worth of purchasing courses. I guess my drivers license which is good for the police was no good enough for them? They replied as they have fixed this in their eyes, which was nothing for me.I stated in one of the back and forth conversations that the public I am sure interested on how for no reason I was locked out and your terms of service states lifetime access. I also said if you think I am not who I say I am then you should not be keeping the funds because in your eyes I am not who I say I am (failed verification in their eyes). So you should give the money back to the Visa account that the money was taken from which was me.Original:I have been locked out of my account since August 2022. This case is still open as I was talking to them via email today until they started to ignore me.I must have failed their verification process and so I no longer have access to over $1,000.00 worth of courses. they state we have lifetime access but they are not honoring this. If they were truly trying to make sure we are who we say we are then why did you let over 1,000.00 worth of tractions happen over a 5 year period without asking for any verification.When I ask for a refund and it was given only then you start asking for this?Also your support on trust and safety how is this even working when you suspend accounts just on a whim without justification because I am the same person the purchased over 100 courses without any verification?
I have done a number of courses on Udemy. Every one of them has been very satisfying and I have learned a lot. It's been in the comfort of my home, at my own pace and because I started the courses to really get everything out of it - I feel the service has been very useful. The only thing I feel people run into (as the reviews are not all positive) is where the full disclaimers were not read, the course was not researched by a student or where the refund policy (which is 1 month) was attempted to not be applied by the student. I had run into trouble with courses I had paid for and no longer needed - but Udemy solved this for me with fast communication and a good solution. I feel if you as a student do your job in the research and communicate with either teachers or Udemy directly you can get great results for a very affordable price. Highly recommended.
Udemy itself is great, but their cancellation policy is appalling. Considering most of their customers are probably students, they have absolutely zero sympathy for people who cancel their subscription because they forgot about it. Absolutely appalling customer service too
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