Review Time
I loved my clothes everything came on time it was super! I recently purchased a stunning Khaadi dress, and I must say, I'm absolutely delighted with it! The intricate embroidery and the soft, breathable fabric make it a perfect choice for any occasion. The attention to detail and the unique designs truly set Khaadi apart. I've received so many compliments whenever I wear it, and it's become one of my favorite pieces in my wardrobe. Khaadi never fails to impress with their quality and style!
My order was sent back without my approval. All payed for. Khaadi has given the worst customer service experience. If I had the option of giving 0 stars I would love that, as Khaadi doesn’t even deserve a single star that is forcefully taken in order for a review to be submitted. I have been told I’ll be refunded and can re-buy the items I originally purchased once they are re-listed and must stay glued to the Khaadi website. Once the item are re-listed as they are only a specific size and of a tiny quantity I am only going to see it all go into someone else’s bag. Worst shopping experience and terrible customer service.
Fabulous embroidered clothes and cuts.Delivery service was exceptional. Both khaadi and DPD updated frequently, in good time and were accurate with their delivery times. Not only that but also made more than one attempt when they didn't find us home the first time and left my package exactly where I had directed them to on the option to 'modify delivery'. Frankly I have never had such accurate delivery experience in the UK. I ordered twice online and both times the delivery service from khaadi and DPD was of the same perfect quality. The clothes are beautiful and exquisitely worked. I got two/4 items on unbelievable sale prices of less than £6/-For 5'6" and 56 kg, XS or size 8 for shirts and size 10 for pants works.
Ordered a dress for my wife, on 19th April, received notification on the DPD app delivery on 23rd. On 23rd got notification out for delivery, few hours later received notification to say parcel will be delayed. Spoke to DPD they have no tracking updates and can't tell me why its delayed!!! Spoke to Khaadi they're telling they dispatched the item and need to speak with DPD for an update. What they are actually doing is Khaadi didnt have the item in stock they make it look like DPD has the item when they dont have it. It's a retail strategy to keep the customer waiting until they get the item back in stock in order to resend to you so you can't cancel or ask for a refund. After a few days they with will email you we have spoken to DPD and the item is now lost! They do this all the time. If you call DPD they will divert you to KHAADI and vice versa. Complete delay scam!! AVOID never order anything from a retailer thats low in stock! or via DPD ever!--- Reply to Khaadi ---You are talking nonsense you haven't responded at all you are just buying time to get the item back in stock and then send me out the parcel again. Otherwise you would have refunded me already its been over a week stop the nonsense scam and stalling me!
This store is a shame. I am not surprised nor shocked to see over 80% of 1star rating. If there was an option, YES I would have given negative rating too, Because the store had 50% off so I went in to look around. I even checked in with the sales staff if everything is included in 50% or just some section, she said everything. I bought 2 Kurti, the shop was chaotic, a queue was getting longer however both the staffs were doing nothing to shorten customers journey. I should have left at then, but waited and bought both Kurti. I am size 16 and sometime have to wear 18, but their size 16 is like U.K size 20-22 hence 1week later I had to go back. But of course the staff claimed sale items are exchange only so I asked for credit (because one week later those same clothes were full price now and only selected were for 50%). By this point I had enough their unprofessionalism, hence I asked if the store credit can be used online because I did not want to see any of their face. The lady said it can only be used in store. On this second visit there was absolutely no queue, there were 2staff, one continued serving the customer however the other lady served one customer took some returned clothes and went to arrange in the railing!!! Where on earth these ladies are receiving the training from? Aren’t you suppose to serve the customers first? Your store was quiet like an isolated desert yet you chose to arrange the returns over 2customers on queue who had 2clothes each? Duh!!! Are you guys for real??? What a disgrace!!! The owner of this Khaadi should either CLOSE THE WHOLE FRANCHISE IN U.K or RE TRAIN THEIR STAFF about TREATING EVERY CUSTOMER FAIRLY AND WITH RESPECT.
I started to do more online purchases then going in to store, you find more lines added online than in store. Before I used to go every time to the store it was messy and long queues. The quality of the items are great happy with the recent orders. I introduced to my family members and they also buy online. Reduced online postage cost so that's a great news.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
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