Review Time
A fantastic experience online, over the phone and in Westfield London. I came across this store randomly at Westfield Whitecity and love their colourful trousers in particular. I decided to order online and having read some of the negative reviews I felt a little apprehensive. It was a brilliant experience. My orders were sent via DPD, I made one return which was also via DPD and I received the refund quickly. I called them a few times when I had some issues finding a product, it is easy to speak to a human. The phones are answered. I can't complain. The only issue I have is, it would be useful if they can put the name of the product in the order email so if I wanted to see if they have the item in a different size I could. Otherwise a very pleasant experience
ZERO STARS!! RUDE AND UNPROFESSIONAL CUSTOMER SERVICE!I visited Khaadi in Trafford Centre to get a refund after 2 days of purchasing the clothes. First at the till, this Sales Assistant commented negatively on my face saying I had too much cream on! I was dumbfounded but did not reply. (I could have put her into her place but didn't want to stoop down to her level).Next thing she does is to start sniffing the clothes, the crotch part of the shalwar ( yes I know! and it seemed like she was enjoying it! What a freak!) and the kameez and did this continuously even offering the other girls at the tills to sniff too! I thought for a moment is this really happening! Is this the UK or have I had a time slip in reality! She then says that a refund cannot be offered as it has been worn! I stood my ground by saying that you expect me to wear the items with the tags! Khaadi need to be reported as they are clearly violating UK consumer laws.
They keep on giving wrong items i ordered 2 flared trousers because i previously bought one frpm them and really liked and wanted to buy two more again but they sent me thr wrong ones completely dissappointed never ordering anything from them for myself ever again
A little surprised at the negative reviews here. My experience with them has been stellar. I ordered some stunning items in the sale, which were exactly as described but due to the variance in the styles I found some to be a little big. I sent some of these pieces back a few days later and promptly received my refund.Although postage is on the higher side it is free if you order over a certain amount.
STILL WAITING FOR A REFUND. Cannot believe I didn’t read all these reviews before I purchased from khaadi. I had 2 suits missing out of the 7 suits. It’s been 2 months and still no refund or “declaration form” send to me via post. I don’t even care about the refund at this point. So disgusting..
THEY DO NOT DESERVE ANY STARS AT ALLNever EVER shopping again in KHAADI Very Very disappointed in KhaadiOrdered more than £500 in suits online and got in a situation where I had to go away to deal with a situation when I got back I approached to see if they could help with giving me a credit note on a few of the suits which were far too big on me, they refused to help at all and not understood my situations and worries and refused to even compromise on it as one-off occasion, the person I spoke to completely disagree with everything with every plan I was offering even like you can offer to give me a credit note on the lowest selling price you are selling the item for now, he completely refused any options I was coming up with and told me ‘’No we can’t do anything for you at all so it’s pointless for me to even offer you to speak to anyone in higher authorities”, I am very disappointed in the way it was handled and how they could have easily resolved this situation. I do understand that everybody has regulations and policies, but I was willing to compromise with even losing some of the money on my garments, but I didn’t get the full support and help for what I was expecting from KHAADI So no Khaadi very bad you have not good customer service and not a good way of dealing with a complaint or problems. so it’s a no-no for me. If I could rate you any lower I would definitely rate you minus.I can provide receipts and order numbers for all my orders.
I have previously bought in their shops and been very happy. Then I purchased online what I thought was a 2-piece outfit but discovered when it arrived that it was in fact two lengths of fabric which needed to be sewn into garments. I folded them carefully and returned them in the original packaging together with a completed returns form and the barcode. They refused to refund me, claiming that the paperwork was incomplete and that I'd worn the garments (pretty difficult since they were not made up garments!) I said that if they were not going to refund me please could they return the items. I could at least donate them to charity. The answer was an emphatic no, and I was told I could collect them from the warehouse (nowhere near me and I'm 75.) I have emailed again, attaching the relevant consumer laws relating to online purchases and asking for a refund, return of goods or a credit note. Their reply asked for 'more time' and I can see they will drag their feet indefinitely over this. They cannot have their cake AND eat it - they are refusing to refund but hanging onto the goods. I have no proof that they won't re-sell! The amount involved is very small, but it's the principle of the thing. They are openly flouting consumer law.
I recently had an issue with my order, and I cannot express enough how grateful I am for the exceptional customer service provided by Khaadi. The team's compassionate handling of my request, particularly in processing a refund, has left me thoroughly satisfied.Receiving a prompt and considerate response has made a significant positive impact on my overall experience. I genuinely appreciate the dedication and commitment demonstrated by the Khaadi team. This level of service has instilled confidence in me as a customer, and I eagerly look forward to making future purchases with Khaadi.Thank you once again for going above and beyond to ensure customer satisfaction. Khaadi has truly earned my trust and loyalty
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
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