Review Time
Anyone that puts more than one star on here then it’s complete lies. I’ve been phoning them every day now for three weeks to acknowledge a return. No one ever answers the phone. No one returns your calls or emails. Absolute terrible customer service and delivery, very quick to take your money though! If anyone can give me advice on how I can get my money back then please let me know. I’m just about to call the bank. Apparently there’s a chargeback thing you can apply for to get your money back.
WORST customer service I’ve ever received. The reviews on google and trustpilot speak for themselves. No care for customers and they breach the consumer protection act by misleading customers and false information on their website such as delivery dates & customer support response. When purchasing goods we are not just paying for the product itself but also for customer care and you don’t even receive simple updates on the delay of an order.The company are happy to profit from customers but can’t invest the money back into the business by hiring a bigger team to ensure satisfaction of customers.
Disgraceful experience. My boyfriend loves this brand so i got him a jumper, for his birthday. Its been 3 months, and im STILL waiting for the order. It hasn't even been dispatched yet! I've sent countless emails and no one has gotten back to me, I keep ringing the customer service line and nothing!! The worst delivery experience i've ever had to deal with. I will not be shopping from Trapstar again, and I recommend to anyone if you want your delievery asap then DON'T SHOP AT TRAPSTAR. They don't care or value their customers, awful brand.
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