uk.trapstarlondon.com

1.7
1.7 Based on 1.7K reviews

trapstarlondon.com Twitter @Trapstarlondon Instagram @Trapstarlondon...

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Average Rating

1.7

/
5

1.7K Reviews

5 Star
15%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
78%

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Anna Ginoudis
I wish I'd read the reviews before…

I wish I'd read the reviews before ordering but my son had previously ordered twice with no issues....Something has clearly changed.3 weeks after ordering no response to emails, web chat, Facebook, phone number doesnt work, I'll be contacting my credit card company to ask about a refund.

1
Date of experience: Sep 28, 2025
Yvonne
Absolutely shocking company

Absolutely shocking company . Ordered 28th of September still not arrived . Despite calling them number not in use . 24 emails and messages not a single reply . Was ment to be Christmas gifts . Would never order from here again .

1
Date of experience: Sep 28, 2025
jason ahmed
I ordered from trapstar last collection…

I ordered from trapstar last collection i think. The shipping was a bit slow but the quality of the hoodie i ordered was decent.

4
Date of experience: Sep 27, 2025
Absolute criminals

Bought a hoodie, they sent the completely wrong hoodie. I returned it. No confirmation that they received it. No refund. No response to any emails except an automated response saying somebody will get back to you within 48 hours. This has been on going for 2 months. This is the worse customer service I have ever received in my life.

1
Date of experience: Sep 26, 2025
Ziari
Warning Thieves don’t give your bank…

Warning Thieves don’t give your bank details or make a purchase, they don’t post and never reply👎🏻

1
Date of experience: Sep 25, 2025
I bought £103 of items and after 15…

I bought £103 of items and after 15 days they still didn’t ship my order.And refused to answer my emails I contacted them on IG and they gave the reason as some items were not in stock So don’t sell items that are not in stock simpleDo not buy anything from them as they are a scam

1
Date of experience: Sep 25, 2025
A company to avoid!

I’m not surprised to see so many negative reviews on here about this company. I returned an item in August and I’m still awaiting a refund. Initially, they did respond to emails but after sending all of the evidence of return they required, they’re now not responding. So frustrating and really shoddy service. One to avoid at all costs!

1
Date of experience: Sep 25, 2025
JOHNDOEK Truth Seeker
So I ordered x2 tracksuits Monday…

So I ordered x2 tracksuits Monday afternoon about 12ish 22nd sep 2025 it is now Thursday 25th Sep 2025 and I have still not received my order was expecting next day delivery seen as I'm in lincoln and shop is supposed to be based in the u.k I led to believe the clothes are real but from reviews it looks like they are going to be fake no customer service unrecognised email and phone number feels like a complete dead end and seems they are getting money from orders not delivering the products and getting away with it at the same time? And the payment was to salimatech? Swear I got scammed from this person before but in a different way now I'm sat wondering if my delivery will come at all and if im out of pocket £125 if my products come ill change my review but as it stands I'm feeling anxious nervous and dissapointed to say the least this should not be aloud aspecially with no customer service or anyone to contact 4days and my order says it still being processed what a joke my uncle would of had that sent next day delivery arriving on the Tuesday question is how do I go about getting a refund of my products simply do not arrive.

1
Date of experience: Sep 25, 2025
Cassidy Rogers
Terrible service

Terrible service, I have placed many orders and not had an issue! This time not sent! Emailing is a bullshit way to contact as they don’t reply. Give me a full refund! Order TS1574080

1
Date of experience: Sep 25, 2025
Dont Order from here. Most likely going into administration

Have ordered from them many times. Last time I am ordering from them. Ordered on the 25/09/25. No update, no order fulfilled, contacted customer service to hear nothing back. Doing a charge back on my CC. Stay clear. They have the cheek to still advertise on their Instagram.

1
Date of experience: Sep 25, 2025

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