uk.trapstarlondon.com

1.7
1.7 Based on 1.7K reviews

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Average Rating

1.7

/
5

1.7K Reviews

5 Star
15%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
78%

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Review Time

Janee Adams
I bought a bag for my son

I bought a bag for my son. UPS is holding it since Wednesday. No response from neither ups nor Trapstar. Your live chat is useless and you don’t reply to emails. Thanks very much.

1
Date of experience: Jul 20, 2024
Irma Anderson
Lovely clothes, poor service

I placed an order during a sale, and part of the order was refunded after two weeks because it was out of stock, despite the fact that it was still up for sale on the website. They did email me to say that there would be a delay on the second part of my order and offered a refund. I decided to wait because I always order well in advance for birthdays so I had time. I placed a second order in the interim, which arrived within a week. It seems like the discounted stuff takes ages to arrive but the regular priced stuff arrives quickly. Anyway, the clothes that arrived were all of really good quality, they are worth the money. If you are a nervous Internet shopper and worry about being scammed, this company will have you on the edge. The customer service was OK, not great but not outrageous either. I wouldn't buy from them again purely because you never know whether you will actually get what you ordered or whether 2 weeks in they will cancel your order and refund. Shame, because the clothes are really nice

3
Date of experience: Jul 19, 2024
Ashley Clark
are these fraudsters?

I ordered on the 24th of June, and now it is the 19th, and it still hasn't arrived. I have emailed them, and their reply said it is still not 12 working days. Maybe they are part-time, and their definition of working days is completely different from normal working days. What a joke! I think I will be contacting my bank to say these are fraudsters.

1
Date of experience: Jul 19, 2024
Terry Cooper
i did not say something

Trapstar London is a must-visit destination for fashion enthusiasts and foodies alike! Not only can you score stylish streetwear, but you can also fuel up on delicious eats and treats. I paired my shopping spree with a mouth-watering Wagamama Vegan 'Duck' Bun and a rich Starbucks Caramel Macchiato from starbmenu.co.uk- perfection! The vibe is edgy, the staff is friendly, and the coffee is always flowing. Don't miss out on this iconic London spot!

2
Date of experience: Jul 18, 2024
SL53
Absolutely shocking company ordered…

Absolutely shocking company ordered over a month ago and they haven’t done anything with it waste of £200 hope this company goes bust what a disgrace

1
Date of experience: Jul 17, 2024
Avoid! This company is in trouble.

Ordered on 15 June, still waiting. No replies to emails or online chat. AVOID. I seriously think this business is going under. Not hopeful I will see the goods or my money again!

1
Date of experience: Jul 15, 2024
Quincy T.
Terrible delivery

Terrible delivery hasn't even been shipped even after a month since I placed my order.

1
Date of experience: Jul 14, 2024
Ryan Foster
Worse customer service ever...

Worse customer service ever...ordered just a short set nearly a month ago and still haven't came still no email or refund off them explaining what's happened.

1
Date of experience: Jul 14, 2024
Carrie Anne Anderson
I ordered a tracksuit from the website…

I ordered a tracksuit from the website directly. It has rhinestone diamonds on it and a TS print which looks really good. It came very quickly too. I can’t understand other reviews here that are so negative because I never experienced anything other than when I usually order from clothing sites. 5 stars from me.

5
Date of experience: Jul 12, 2024
Wes Taylor
I ordered from here 24th June and just…

I ordered from here 24th June and just like the others, I am yet to recieve anything. Over £300 spent and not even a reply to my emails. Thank God I used klarna because they're pausing the payments but avoid this company like the plague. They are very popular hence me trusting in the fact that I can order with them before checking reviews but I have now learnt that any company I buy from online, no matter how big, I will be coming to review sites first. Had I seen all the negative reviews before my order, I wouldn't have dared click buy! NEVER again will I buy from them

1
Date of experience: Jul 11, 2024

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