uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Daryl
Thank you Joseph

Thank you Joseph! Recently contacted axs regarding an enquiry for my Katy Perry tickets and after going around the houses I managed to get through to Joseph on insta dms and he was so so helpful! The best ticketing customer service I've ever had! You made this Katy Cat super happy and had the best time at my 10th Katy gig ❤️

5
Date of experience: Oct 08, 2025
Simon Wright
Great customer service

Fantastic, friendly, knowledgeable person. Sorted everything I needed quickly and talked me through everything about the booking and the venue. Great customer service.

5
Date of experience: Oct 08, 2025
Rich H
Non-existent customer support

Their customer service online tool is horrific. Sends you round in circles answering the same question. There is no phone number. There’s not even an email. I will never buy from this company again.

1
Date of experience: Oct 08, 2025
Simon Kay
Very helpful support

Had a problem seeing my tickets on the App due to my error. However, a quick message to AXS and Anziya from customer support sorted it out very quickly for me.

5
Date of experience: Oct 08, 2025
Kiera
Veronique was amazing today

Veronique was amazing today! She went above and beyond to look after me. I was having trouble booking accessible tickets and also having an issue with a previous booking. She sorted both issues out. She was a delight to talk too. She had a wonderful manner! Give this girl a raise! Thank you so much Veronique. The world needs more friendly positive people like you.

5
Date of experience: Oct 08, 2025
Ian Barnett
I had ordered tickets for 9/10/25 and…

I had ordered tickets for 9/10/25 and was very concerned I hadn’t received them. Contacted AXS and Farah advised me they had been sent to a deleted mailbox, but Farah was brilliant and redirected them to my current mail address so I now have a very happy wife!,,,,Thanks again Farah

5
Date of experience: Oct 08, 2025
customer
I would like to say a big thank you to Holly

I would like to say a big thank you to Holly, who resolved my problem without battering an eye lid. Thank you 10/10

5
Date of experience: Oct 08, 2025
Amanda Dunkley
Assistance with access card

I contacted axs and spoke with lily in regards to making sure my access card details had been added to my account.They had been for one event, but not the second. Lily offered to add everything for me to save having to go through the form filling process again, which was very kind of her. I also made a couple more enquiries about a few venues and lily looked everything up for me. Very polite, efficient and very helpful. Thanks lily!

5
Date of experience: Oct 08, 2025
Ilona Vyosudilova
Refund

Great. Thank you!

5
Date of experience: Oct 08, 2025
Nicky Forsyth
Maria was very helpful and helped me…

Maria was very helpful and helped me resolve my problem. Highly recommend

5
Date of experience: Oct 08, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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