Name: uk
Telephone: 000000000
Rating: 4.1

Fran Guest

Kerry was very helpful in solving an issue with my booking

Kerry was very helpful in solving an issue where I misspelt my email address on the booking. She was very helpful and prompt.

Date of experience: Oct 07, 2025

Marian Parker Guest

6 months ago

I couldn't get into my account but…

I couldn't get into my account but Farah sorted it out very quickly for me

Date of experience: Oct 06, 2025

lavin deeba Guest

6 months ago

Mona is amazing and so helpful

Date of experience: Oct 06, 2025

carly sefton Guest

6 months ago

Milad was very helpful and supportive…

Milad was very helpful and supportive when booking accessible tickets over the phone

Date of experience: Oct 06, 2025

Gary Guest

6 months ago

ongoing issues contacted the live chat

Pleased to say Ben has reached out from AXS UK and called and resolved the issue Excellent service and information giving on the upcoming concertThanks Ben

Date of experience: Oct 06, 2025

DT Guest

6 months ago

Absolutely shocking customer service

Absolutely shocking customer service. Tried to sell tickets through the app, but then they were mysteriously withdrawn. Now I can't access my tickets at all, and so I can't transfer or sell them. Tried to contact them via their chat bot, but ended up in a doom loop. They say their customer service team is available between 9am and 5pm, Monday to Friday, but it all it does is give you a form to fill out, and they say they will get back to you as soon as possible. 3 days later, still nothing. What am I supposed to?

Date of experience: Oct 06, 2025

David Samuels Guest

6 months ago

Elyette - EXCELLENT CUSTOMER SERVICE

Elyette, the correspondent, gave me excellent service. Her response was very quick and she was able to amend my ticket purchase within a day. I am delighted with the service I received from her.