Review Time
Engaged your deep cleaning service for my 2bhk home as it was locked past 4 months. The professional did everything except mopping and cleaning the floor leaving all the dust and cobwebs in the floor. We reached home yesterday evening and was shocked to see the floor dirty. Since then been following up.with the customer care and they are asking us to be patient?. Paid 4.2k and asking someone to wait till the next available professional is it ethical?. Why to engage untrained hindi professionals who are not really able to deliver a proper service.
I had scheduled a 4 hour booking but the cleaner arrived 1 hour late. I had to leave the house in at the original planned time so I asked them to bring another cleaner so they can finish at the original planned schedule. Their resolution once the first cleaner reached was to ask me if I wanted to cancel the booking instead of actually providing a resolution.
Had booked for a waxing appointment...the lady supposedly reached the location...called from the app...not a normal call...and went away and my phone setting is enables in such a way that it does not accept calls from apps ... And then she went away...the top money was already prepaid and so I was charged that as well as 300 rs for the cancellation...GREAT..never booking from here again....
I have been using Urban for quite some time now and there is one problem recurring. The lady is late most of the time, sometimes up to 30min, sometimes more. This is not her fault, we love her, she is doing an amazing job and taking great care of our baby. This is purely an operational issue and incapability to optimize schedules and transfers from location a to b. This situation made me miss already: one business meeting, one webinar (where I was the speaker), and multiple social arrangement. Yesterday it was the worse. They called me to say she would be 1,30h late and offering a 50dhm voucher on their app. They called already after the arrival time, so I couldn’t do anything about the fact that I had a business meeting to go to and no one to take care of our child. Also, if you calculate the hours late, cost per hour, the voucher should have been at that point at least 150dhm (and this not calculating all the other times they caused this inconvenience). I requested to be called by a manager and no one ever took the responsibility to call and actually discuss this. If you can arrange another way I do not recommend them any more.
WORST EXPERIENCE EVERI booked Urban Company to clean three curtains. The service was originally scheduled for November 11, but Urban Company mistakenly created a carpet-cleaning booking instead of curtain cleaning. Because of their error, I had to deal with unnecessary calls and wasted time, and in the end I was asked to reschedule for November 12. I agreed only after they assured me they would send a qualified curtain-cleaning specialist.On November 12 at 10:00 a.m., the technician arrived, and it immediately became clear he was unprepared. He came with a dirty vacuum cleaner and without the correct socket adapter, meaning he couldn’t even use his own equipment. I had to order and provide the adapter myself so he could begin working.Despite Urban Company being repeatedly informed that this was a curtain-cleaning job, the technician arrived without a ladder. Work stopped while we waited for someone else to deliver one. Nearly an hour later, a second person arrived with a ladder that was broken, unstable, and unsafe. It was in such poor condition that the second person had to remain in my apartment just to hold it steady so the technician wouldn’t fall.Things continued to get worse. The technician brought no protective plastic, no floor coverings, and no towels. There was nothing to protect my furniture or flooring. Water from the curtain began dripping everywhere, and because there was no protection, he walked around barefoot with dirty feet, spreading water and dirt through my home and leaving it in a mess.Meanwhile, he worked on only one of the three curtains. Instead of using proper techniques, he pulled at the fabric with the vacuum, causing severe damage in two areas. The curtain ripped, and parts of it fell down and could not be properly reattached.When the curtain was damaged, I made multiple calls asking Urban Company’s third-party provider to send someone to inspect the situation and take responsibility. Eventually, a supervisor was sent after my repeated complaints. He assessed the damage and decided to take a piece of the curtain to Dragon Mart for stitching. He left for hours with the fabric, and when he returned, it was the supervisor—not the technician—who reinstalled the curtain.By the time they finally left, it was 8:00 p.m. They had been in my home from 10:00 a.m. to 8:00 p.m., and during all that time they managed to work on only one curtain. The remaining two curtains were never cleaned at all.Since then, the problems have continued. I have repeatedly asked Urban Company for a refund for the hardship, stress, and the day and a half I lost dealing with this situation. Customers are required to prepay, yet Urban Company refuses to return my money even though the service was incomplete, mishandled, and resulted in damage to my property.From 10:00 a.m. yesterday until now, I have spoken to more than ten different people through calls and messages, repeating the same story over and over. Urban Company insists their third-party provider claims the job was “completed,” and they still refuse a refund or any proper accountability.Urban Company clearly relies on untrained, unsupervised third-party contractors and has no real control over the people they send into customers’ homes. They cannot even understand or verify what their own subcontractors did on-site.This is the full and accurate sequence of events.
If there was less than 1 star, I’d give that. Don’t waste your time with this company, now called Yemak, as they will waste your time and take your money without providing any service or resolve. They are a SCAM. Avoid at all costs
UrbanClap (Urban Company) has recently started their “Insta Help” service, but the experience has been extremely disappointing. After every two services, they increase the prices, and their so-called professionals are not reliable at all. There is no option for cash on delivery or payment after work — they take the full amount in advance, and then either the professional doesn’t show up or the work is done very poorly.I booked a service for 19th October at 11:00 AM. The professional didn’t come. Later, they rescheduled it for Monday, 2:30 PM (on Diwali). The professional called me and said she would reach on time, but after 10 minutes she said she would not come. Their so-called “executive” called me and only offered to reschedule again — no real help.They have completely ruined my festive preparation. It feels like they’ve started this service just to mentally torture customers and make money. I’m going to raise this issue on all social media platforms — people deserve to know how UrbanClap is exploiting customers.
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