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Mercedes me app ,i am a mercedes car driver 2022 model, the mercedes me app WAS very usefull ,BUT. Many mercedes car owners can not use mercedes me app because mercedes have a problem with the 02 network, in that the app no longer functions ,many mercedes customers have this problem .So why wont mercedes address sort this problem out ,??????? Such a big company but they dont know how to fix the issue, just google to see how many customers are effected , sort it out mercedes , give customers the attention they deserve.
Mercedes Benz UKJardine Motors represent your failing brand, neither a manger from there or MB UK have had the decency to contact me direct.My vehicle is now on countdown, without the repair completed to my vehicle I won't be able to work potentially lose my job, attend weekly meetings in Kent, get to the airport for my holiday parking, attend Leicester in July for a finals competition, attend hospital appointments for my illness, an illness that flares up with stress.I live down a country lane with no public transport!!!If you as a company brand have any value for your customers then I would appreciate a call or email.Email chain today between myself and Jardines.....Written without prejudice:MichaelRather than play this out on the internet I would appreciate a call from you as promised on a previous response.You really don't understand my frustration you really don'tI would like to know why one of Jardines advisors called me Saturday and pushed me into booking another diagnostic when I already have one....extorting money from your customers maybe? The vehicle has been booked in and as per my recorded telephone conversation I will not be paying for something I have already paid for.I have already had a quote from a Mercedes specialist - Mercaid to replace both sensors which I am sure you will be almost double in price. And I can confirm they also have the required software to complete the work.My vehicle will be depreciating, can not be part exchanged, will fail an MOT when due, and become unroadworthy.I have a holiday booked, finals in Leicester, and weekly visit to my head office, in a vehicle I have lost all confidence in.So please don't tell me you understand how frustrated I am.Please contact me so we can discuss this situation before I attend your Southend showroom.The vehicle has done 56k and has a full service history.Response received from Jardine Motors:An hour agoHello Mrs Tracie Garbutt,Thank you for taking the time to reach out to us and for providing us with your feedback through your trust pilot review. As a reputable business, here at Jardine Motors we take all matters relating to customer satisfaction very seriously, and as such, we are disappointed to read about your most recent experiences. Please be assured that we work tirelessly with our Manufacturer, Mercedes Benz to minimise the waiting times for any parts which are required to repair your Mercedes. We never under estimate the impact that having your Mercedes off the road has on your work and home life, and we are naturally sorry to note that you are awaiting the delivery of NOX sensors while remaining mobile at present. These mechanical components are time & mileage related, and therefore subject to requiring change dependant on year of vehicle and mileage covered. Respectfully, as with any mechanical competent this will vary and we are unable to pre determine when this change is required. All our used/approved vehicles are retailed having undergone multipoint technical checks and meeting with Mercedes Benz approved safety standards. We recognise and accept your frustrations where your Mercedes has a countdown due to the required repair, and we are committed to work with you to manage this at the time where your vehicle will need to return to our workshop to complete this repair. Please be assured that your feedback is shared with our senior team at Mercedes Benz of Lakeside, and as your retailer of choice, our team will contact you to discuss your review. Should you wish to speak with Mercedes Benz UK directly, you may choose to contact their UK Head office. We are doing everything within our power to address the availability of NOX sensors, and we share your frustrations in the length of time for these parts presently from our manufacturer. Once again, thank you for your feedback, we are sorry that you are experiencing part delays presently and we are committed to working with you to support this issue.Michael – Customer Experience Manager.
What hire car? Sadly my 21 plate broke down. However initially response from breakdown was excellent. The technician was able to diagnose the issue with my car and organise it to be collected (only after he went to the wrong address first). I was told I would need to phone back breakdown to arrange a hire car.. this is where it all started to go wrong. The department advised me they didn’t deal with Taunton cases and then would transfer me to another department.. to be left on hold for over 30 minutes on three occasions. Today I finally managed to get through to be told they had no record of the breakdown & would have expected the dealership to inform them. They investigated and I received a notification to request a hire car.. again this is where it all went wrong. It wouldn’t accept my postcode so I had to enter my parents address… I finally got a call at 1:10pm to be told it was outside their working hours and they couldn’t get a car to me until Tuesday next week… hardly helpful when I’m working and without a car.I was then told that I could go to Bristol to get a car and they’d put me in a taxi (not something I was willing to do on the M5 on a bank holiday weekend with two young kids!) I was then informed by the dealership they were unable to assist as service department was closed. On trying to pursue a delivery for Tuesday… I was met with more frustration and being told they wouldn’t pass me through security so there was nothing they could do. To say frustrated is an understatement. Shocking customer service and not up keeping with what you sign up for. Cars break down. These things happen. But the customer service has led me to rethink my time with Mercedes. So no car - which is incredibly difficult with two kids and working in a hospital. Disappointed.
I writing relation to my recent experience with Marshalls Mercedes of Blackburn, but they have told me the Problem is down to Mercedes GermanyThe Dealership are a Dreadful Company, who don't take any responsibility, they don't return phone calls when promised, they tell lies, lie after lie.I booked my car into Marshall Mercedes Benz of Blackburn on 05/05/2023, following a Mercedes warranty re-call.The Dealership Inspection deemed the car was not safe for me to use.The Dealership initially gave me a loan vehicle.On 12/05/2023 @ 1431 I was advised that the parts would arrive on Monday 15/05, THIS TURNED OUT to be a lie. I was asked to return the loan vehicle on 13/05/2023, or rent it for £80.00 per day, the car was collected on 16/05/2023I have made numerous daily phone calls asking for an update, no-one is ever available to take my call, I am promised a call back, it does not happen.Since then & to this day my car is still not fixed, i was recently advised the parts will ship on Friday this week 26/05, some 21 days after my car went into the dealership, as we have a bank holiday this weekend, I don’t expect the part will arrive before 30/05/2023When will I get my car back, who knows??We are a single car family, we have been without a car since 16/05/2023, I am having to borrow a co- workers car & take 2 hours off work each day to run my children to & from school, my 2 young children have not been able to participate in their regular weekend activitiesThe Dealership Say they CAN'T DO ANYTHING, its all down to MERCEDES in GermanyYou would have thought that if Mercedes had arranged a significant recall on the grounds of SAFETY, they would have ample spare parts.You would have thought that a part could be shipped from Germany on a next Day basis, but no this does not appear to be possibleThe Dealership ARE blaming Mercedes, they take no responsibility, for the delay, for the untruthful information provided, for not getting the matter sorted any soonerToday, around 0900 the dealership advised part may arrive/ship on 16/06/23This will mean my family will have been without its only form of transport for over 40 daysThe Dealership actually seem happy with how the matter has been handled. "its not our fault, its all down to Mercedes Germany" A dealership Manager has just emailed me to say she is looking into this, She did not even offer any kind of apologyThey may even offer me a loan car from 05/06/2023whoopee!!
Had my car serviced today 2022 plate so first service within 12 months . Completed within 90 minutes I asked how come it was over so quickly … they didn’t clean the car . Nope not impressed I definitely didn’t like not recommend
Waiting for a refund on a cancelled order. Was told 3-5 working days. 10 days later still nothing. No communication. Very bad experience from Mercedes Loughton and not getting any better even after the order was cancelled because Mercedes Loughton advised me they could not deliver the car they promised me. Very disappointed.
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