Review Time
If i could give less than a 1, i would.Absolutely shocking customer service very rude, ok to take my money, but after sales is appalling.Applied for voluntary termination of contract, steps to take on email are conflicting with DVLA, then to arrange collection of vehicle is a nightmare via both BCA and Mercedes. I have been on the phone back and forth for 3 hours now, and now with my bank as Mercedes have taken my payment twice! only to tell me i have to request the payment from the bank as an indemnity claim as there's nothing Mercedes can do! After another 30 minutes in queue's the bank confirmed indemnity payments are for Direct Debits only! so i have been given false information once again from Mercedes. My bank also said that i now have to re-contact Mercedes to get the 6 digit authorisation code so they know what payment has been taken to delete the payment not required. When i finally got through again the person i spoke with slammed the phone down on me when i asked for the authorisation code. I then called the sales team, only to be told that it's best to call at 8 o'clock, i confirmed i get through to people but they slam the phone on me, the reply from the sales manager was they are experiencing IT issue's! I know the difference when i hear someone slam the phone down. Still no further along, this is just appallingly bad, and glad im leaving now.It seems they are ok to take the money, but when you want to leave they purposely mess you about with false information, surely people can't be this badly trained and stupid.
I took my car in for a service and it…I took my car in to Hughes of Beaconsfield for a service and it came out with a damaged bonnet, water streaks all over, wheels dirty and a used air filter in the front footwell. They fitted a new bonnet which took a week and I just picked the car up. Again half cleaned and white compound on numerous areas of the car. Scratch on front wing.Seems no one quality control checks and I certainly will not be going back there. Got to be worst MB dealership and has deteriorated badly since Vertu took control. If I could I would give them - I would
Mercedes are a good car but it's the little things that let it down completely. The SAT NAV is probably the worst system any car could ever use and its the fact they must be paying almost nothing to install the one they have that is the downer for them. Mercedes don't even try to upgrade or replace it and it lets the entire car down. I usually flash the drive and install a Linux based chip that I have installed Google maps on which is the best system out there as it is live as can be as it works off peoples phones and how fast they are moving to give a perfect picture of traffic and estimated arrival times. Mercedes - you cheap nasty lot. Going downhill faster than a rolling stone in a field with no moss
Absolutely no after sales in Mercedes Benz of Glasgow. Only interest is selling you new cars and then once you drive away , no communication. 17 days to book in a faulty sat nav and still waiting. Complaint made and still no response. Very very poor service from Mercedes.
Superb service provided by Lee. What a genuine guy, no pressure but great knowledge and understanding of the buyers perspective. We met during a managers sales event and felt at ease, no pressure or flannel. This guy made our buying experience hassle free and very straight forward. Even when a delay arose the team around him got to work and pulled it out the bag to get our order back on track. What a fab team. Well done and thanks everyone at Lookers.
This is the worse approved used Mercedes Benz dealership I have ever had the mis-fortune to be involved with. Their customer service (with the exception of new approved used car manager June 2021) is disgracefull.Their staff mislead and lied to get a vehicle sale, the vehicle S350d AMG line 2017 (CE17XYW) I purchased was, neither approved or prepared appropriately for re-sale and I firmly believe that, the MOT was either not done, or done by an incompetent person.The vehicle had a damaged driver door window console buttons x 2, damaged gear paddle on steering wheel, defective drivers heated seat, loads of moisture in both headlamps, severely worn 3 and 4mm thick front brake pads and badly worn front discs, quarter of a tank of add blue and the fuel consumption was less than half that described in the adverisment, along with no vehucle handbook, no MOT certificate or approved inspection report.This particular vehicle is supposed to be the Mercedes flagship model, I don't think so!!!The MOT carried out (aledgedly) in December 2020 (I purchased car 30th Jan 2021) had no advisory or minors even though it was proven that, the front discs and pads were badly worn, when challenged they tried to assert that my driving style over 1000miles had taken over 2mm of the front pads, yet the rear pads were new at 12mm!!! Total Rubbish!!After 3 months off arguing and two of their staff dealing with my complaint at the dealership leaving or dismissed? They finally agreed to buy the car back at the price I paid, not that they had much choice given that, their own phone records and emails showed I had been lied to on more than one occasion, by the then approved used car manager.I would never recommend or buy another vehicle from this dealership, in fact, I would strongly advise others to give the dealership an extremely wide berth. The incompetence and lack of communication is systemic throughout the dealership from management level down (exception of the new approved used car manager June 2021). As a long standing (10yrs+) loyal Mercedes Benz customer, I cannot believe that Mercedes Benz is still allowing the Looker franchise in Canterbury to sell approved used Mercedes as they are far from approved in my experience. This dealership needs to be either stripped of its ability to sell Mercedes cars or have a root and branch shake up, with significant re-training of staff at all levels upto and including the dealership managers. My experience with this dealership means that I will now not re-new or replace my current E-cab Mercedes at the end of my PCP. I will now look to purchase any future vehicle from a competitor such as BMW or Land Rover, even if it is to cost me more money for a lesser spec vehicle. I am certainly disgusted with this dealership, the staff based at the dealership and the lies and poor experience I was subjected too.Ian L
Until recently my son owned a high spec Mercedes Benz A-Class A 200 AMG Line Premium Registration YL19 SZU which he purchased in January 2020 with just over 8,500 miles on the clock. At the same time he also purchased a service care plan with Inchcape at Loughborough to ensure the car is maintained by a Mercedes Benz approved dealer. At just over 13,000 miles it became totally unreliable. In March the car completely failed on two separate occasions. The first was due to a faulty coil ignition spring; this was rectified under warranty. The second was due to a faulty camshaft sensor, faulty solenoid and a faulty radar system. In both cases, the RAC had to be called out to trailer the car back to Inchcape. What else will go wrong with this car?Inchcape said the failed radar system was the problem part, it is on back order and it is likely it will not be available until the 31st December! My son decided to sell the car back to Inchcape as he couldn’t sell it in its present state. Inchcape now have it for sale at over £3,500 more than they gave him!What happens after three years when the warranty expires and the car fails, more than likely you will end up paying shed loads of money to garages like Inchcape to put things right.As an engineer with over forty years testing experience in the motor and rail industry I asked the Mercedes Benz CEO if the faulty parts had undergone a thorough series of reliability and environmental tests. He didn’t reply, however someone from his department came back and apologised for the whole experience we had endured.In the past my son has owned much older Vauxhalls, Fords and Subaru's, all had a lot higher mileage, were well maintained and none ever let him down.From what I have read on the internet it would appear that system component failures on relatively new A Class 200’s cars are not that uncommon. Issues like this probably explain why Mercedes Benz are ranked 19th out of 24 in the What Car reliability tables for this size of family car. Mercedes Benz receives 77% of bad reviews on Trustpilot. Some repairs have cost their owners thousands. According to buyacar the average depreciation for an A Class 200 is quite high; in the first three years they lose over 40% of their initial cost. In the past Mercedes Benz were known as a premier car brand, they aren’t any more. I am aware that the more gizmos’ you put on a car the more likely it is that something will go wrong at some time. However I have to question if the components that failed, had at prototype stage undergone a thorough regime of reliability testing, either by the manufacturer of the parts or by Mercedes to determine if they would have an acceptable life in the environment in which they are likely to experience.Please see response from Inchcape at LoughboroughWe do thank you for your honest feedback Mr Fearn, we do appreciate both negative and positive feedback as this then allows for us as a business to improve our services and support.We are unable to comment on behalf of Mercedes Benz UK, however, on behalf of Inchcape Plc, we do apologise for your experience, Kind Regards.
Looked online for an E class estate. I phoned Mercedes Dartford to see if the car was at the dealership, was told yes we have it on site and you can come tomorrow (next day) to look at it. He took my details. I arrived at 10am no record of my phone call and the car was not on site!!!!Very bad service.Found an E class from Lookers at Gatwick, very good service just waiting for it to come in.
We tried to buy a 2019 Mercedes 350E from Mercedes Benz of Stevens Creek, San Jose, Ca. We drove 350 miles after being pre approved and it turned into a bad experience. They were difficult, negative and unprofessional. Although the salesperson tried, management was uncooperative and it didn't happen.
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