Review Time
My 250 c rattles like an old tin shed Cheshire Oaks Inchcape Mercedes have tried to fix it six times without success, also the stop start hasn't worked for 12 months...they tell me it needs a new battery after10000 miles and won't honour the warranty. So much for a top marque car !
Just bought a Mercedes Benz car from the Southport branch on 05/01/2021. The car was all ready for me to pick up when I arrived, no hassles.The customer service i received was second to none. Very professional and friendly, no job was too big or too small even through these difficult times and festive period.Allen Jones, Ian and Mark kept me up to speed at every opportunity, even through my eagerness to get down and pick the car up. Everything went so smooth dealing with the Southport team.Allen has even offered additional customer service, if i need any help to give him a call, to help me enjoy my driving experience, me being new to Mercedes Benz. I would highly recommend the Southport branch and would/will be buying a car from them again. Thank you very much guys, top team!
I am a discerning, time-poor customer who has owned a selection of Mercedes Benz/ AMGs over the years. I bought a Mercedes Benz, because i love the cars and identify with the 'Das Beste oder nichts' mindset. I took my Mercedes GLC in for a service in October 2020. The car was in for a 'B' service. oil change and brake fluid change, which I thought should cost £200-400 given the simplicity of the steps, however the charge from a Lookers/ MB dealership is £560. I paid, as I wanted to get the log book stamped and wanted a zero hassle experience. The car was serviced while I waited (£560 for 1.5 hours work?), and as I drove home i noticed that there was a horrible vibration at idle and when slowing from 2mph to 0mph. I came back to the dealership and was told that it was because my tyres were old, in a patronising, condescending manner straight out of the 1950s. Whatever they could say to get rid of me. I took the car away, irritated and had all 4 tyres replaced for £1000 that weekend. No surprise of course it was not the tyres, as the issue occurs at 0-2mph, and continued to occur. So they had the car again for another week. They agree that there is an issue. They have had the car a further 2 more times, the most recent being a 3 week period before Christmas, where they put 50 miles on it but failed to make any progress at all. it is now the New Year, a full 2.5 months after my service. The issue is terrible, it makes the car unpleasant to drive. The vibration when you slow down and stop (0-2 mph) is the kind you would get on a 15 yr old transit van. Not acceptable, I cannot understand how they managed to get an oil and brake fluid change so wrong that they have RUINED my car. I am taking the issue to Mercedes Benz Germany, I love the car, i love the brand but I detest the UK dealerships/ Lookers/ service experience. I work for a customer experience company, and this is the kind of customer experience disaster I frequently give talks about. It appalls me that I am now experiencing this first hand. A premium car experience for service should be I pay a premium price for a service, the car comes back feeling better, the log book stamped and with the minimum of hassle and inconvenience. I now have the ongoing hassle of trying to get this resolved, but Mercedes Benz Gatwick/ Lookers have stopped returning my calls. A call to Mercedes-Benz Germany - PLEASE HELP. And also, why can I not give zero stars? These are the basics of premium automotive brand experience. Carry out a service without RUINING the customer's vehicle.
All A-Class Mercedes leak. Don’t buy them. There’s water coming inside the car. Yes. There’s a pool inside your car in the footwell. This is a well documented manufacturing fault with the seals behind the back bumper. I have bought the full extended warranty . It doesn’t cover seals! Very inconvenient. I brought my car to MB Crawley to repair the leak. Their incompetent team Lead by Gareth Longhurst left my car outside in the rain for two whole days during heavy rain in December 2020 just before Christmas. He knows too well that the car is leaking. I brought the car in for the leak, and they email me a video review to report that I have to change my disk brakes. They want to charge £175 for the video inspection !!🤯The level of incompetence and the lack of care is unbelievable. The more time the car spends with water inside the more its electrical parts are affected. Basically, when the electricalpart is affected you can write off the whole car. It’s the equivalent of an engine failure. Gareth knows this. But Gareth doesn’t care. Because the less he cares, the bigger the Electrical problems become and the more money I need to spend repairing them. Which means the more money the garage makes. They don’t want to cover the repair which includes replacing £20 seals and new carpet. They have known of this problem but they haven’t advised their customers. They have been servicing my car for 4 years and they had ample time to warned me. Why wouldn’t they warn their customers ? It means more business (more labour hours) for the garage to repair than to prevent. This in unethical.There’s evidence that other MB garages do this repair for free. People have written about it. Gareth doesn’t care about what others do. He doesn’t care about ethical conduct. Really shame on you Gareth and MB Crawley for putting your loyal customers through this expense during covid and just before Christmas ! Shame on Mercedes Benz for having such an unreliable manufacturing testing protocol. A class has been recalled many time on faults. It’s not worth buying Mercedes cars Manufactured after 2014. Their cars are not reliable. Mercedes brand is declining.
12 month old car had a major fault, clearly down to substandard parts being used. Recovery took me to a garage 90 minutes from home and told me to get a taxi. €180, which Mercedes have told me they may not pay. Given a hire car, that unfortunately developed a puncture. Recovery came and left me and my 75 year old mother at the side of the road, with no way of getting home - no taxis available and no trains (France currently have curfew). Finally a passerby helped me out with a friend who owns a taxi, another €80 fare.Finally, been advised my car is ready to collect- 90 minutes away. They will not bring the car to me, nor pay for a taxi - despite the breakdown being as a result of their poor workmanship. Disgusting service, I’m now almost €500 out of pocket due to accommodation and taxi fares, which Mercedes “may pay towards, at their discretion”
Disgusting customer service from Solihull branch, it has been so bad for the past two year I have sold my car and bought a Ford. Firstly my car went in for a service and it was signed off even though the mechanic went home and had not touched the car, I found out the next day when the car went for an MOT and did not pass. Next I had software updated and the problem with pre safe functions did not go after paying out and going back and fourth to Mercedes. Terrible customer service they just make excuses and avoid you whilst your driving round in an unsafe car! Never again will I buy a Mercedes car!!!!!!!
I have an idea which may show the value that your company holds rather then selling the plain product. If you open up to me and be kind enough I would like to present the idea to you. I also realized since this being a automobile if you guys don't want it then I can contact any other. My aspirations that me may work together at lest in one project.This is from Shityproductions"Where nothing matters"Thimphu Bhutan
On the afternoon of Saturday 21st November 2020 we were travelling to London Heathrow from Northumberland when we unfortunately got a puncture in rear nearside wheel and pulled into the hard shoulder on the M1 southbound J25 near Derby. It took over two hours for any assistance and when recovery arrived we were informed spare wheels were no longer issued and as a result this meant the vehicle had to be dragged onto a truck instead and would have to be taken to Mercedes Benz dealership in Newcastle. Just south of Leeds the recovery driver stated the dealership would be closed by the time they get to Newcastle and that they would have to keep the vehicle overnight and it would transported on Monday back to Newcastle, we then had to wait for around 40 minutes for a taxi to get home. Monday 23rd November 2020 I was informed that the alloy wheel is cracked and beyond repair, (20 inch alloy which will cost around £800) there is no doubt in my mind this has been caused whilst moving my car on and off at least two recovery trucks. I've now had to cancel work for the next coming days and appears the car is stuck at the dealership with no solution to getting it back to my business address. I was also told the vehicle now wont start and the diagnostic check will cost me over £100.The whole situation was a total joke which has all came from a very minor common problem (flat tyre). I had no response from customer services when I was promised contact, I have been constantly chasing them and still no solution, apology or compensation, I've been without my vehicle for 3 weeks and overall shocking service.
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