Review Time
We have a Vinotemp VT60 wine cellar that is 16 years old. We love it and are taking good care of it. But all of a sudden it just quit.We called your company, and reached Richard Moreno. It was the best thing that could happen to us with this problem. He is very fond of the VT60 and, after listening to our description, said "it sounds like the starter" and asked if I was handy. To which my reply was "sort of". With his guidance, instruction, and many helpful hints, we got the old starter out and ordered a new one. Richard said I should call him when it arrived, as it did in a couple of days. Again, in helping me, Richard was most thoughtful, thorough, and amazingly patient. He very carefully, walked me through the process of replacing the starter -- not an easy matter for me, but eureka! Our VT60 is now back running and operating exactly as it should.Thank you Richard!! You were amazingly knowledgeable, helpful, and especially, patient. Kudos to you and your company.
Our 15 year old mini cellar's control board malfunctioned causing the compressor to lock and run non-stop. I questioned the decision to spend $150+ to replace the control board versus purchasing a new unit. In the end, with the Vinotemp's service (parts and technical support) I feel our decision to order and replace the part ourselves was painless. All of the staff that we interacted with were responsive, knowledgeable, and took a special interest to resolve the issue to our satisfaction. We can't expect our unit to last another 15 years but will definitely consider Vinotemp when replacing the unit due to the exceptional customer service we received during the repair. Thanks All!!
Thanks to Richard Moreno's help, we were able to diagnose the issue with our wine fridge. He immediately understood what the problem was and placed the order for the replacement part. In addition, step by step instructions were perfect for helping is DIY the part and our wine fringe is back up and running!
Encountered a problem with our new wine cooler..I contacted Vinotemp and was put into contact with a tech named Jared Beck who sent me a replacment part (temp sensor) and install instructions. I installed the part and it appears the problem is resolved. Mr Beck was outstanding, A ture skilled professional and a great rep for Vinotemp, This was customer service at its best.
Customer service sucked took forever to reply to me. Then they pretty much told me too bad we dont make that door anymore deal with it it was horrible for an item that costs 4000 dollars thats useless to me now because they dont have the part in their inventory
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Custom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
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