Review Time
I purchased an item on 19/06/2025, but it never arrived. I contacted the delivery company, who informed me that I needed to raise the issue with Vinted.When I checked the app, I was informed that I couldn’t report a problem until 23/07 - more than a month after the purchase, and long after the delivery issue had already occurred. Then, from 23/07, I was only given a 2-day window to report the issue. Unfortunately, I was on vacation during that time and wasn’t regularly checking my phone, so I missed the opportunity to act.Because I didn’t report the issue within that very short timeframe, I’m now being told that I’m not eligible for a refund - despite the fact that I never received the item.Being forced to wait over a month before I was even allowed to raise a complaint, only to then have just 2 days to act, is simply not fair. This policy does not protect buyers and feels extremely unreasonable.As it stands, my money is lost and Vinted cannot help. I sincerely hope this case will be reconsidered.
It used to be a decent site now u see nothing but polish people selling their fake Nike shoes and acne studios jeans. Even if you report them Vinted says they can’t confirm it those items are actually inauthentic even when the sellers in the chat admit they are fake. What a joke.
I recently created a Vinted account to clear out my wardrobe, listing only items I personally own. Suddenly, my account was permanently banned—apparently due to one item I bought over 10 years ago in an optical store. I even included photos and the original certificate. I don’t understand how such a harsh decision can be made with no warning or chance to explain. I acted in good faith and followed the rules. I truly hope Vinted will reach out and reconsider. This feels extremely unfair and unprofessional.
Sellers do not have any protection against parcels that are not picked up by buyer in time. This basically means that as a buyer you Can just not Pick up your parcell if you regret and get a full refund White it is just bad luck for seller. After this experience I Will not sell throug Vinted anymore
I dont understand why it says 4+ but it ask you out of no Where how old you are and wants to se you identitet btw you have to be 18 to sell or buy I found out and I have some money on my wallet wich I cant get out now cuz i am under 18 “Vinted 4+”
How you will feel if you are seller and you try to sell expensive item and it’s properly sendes out to customer and then customer send few pictures which it’s totally visible as transport damage and everything together with package is just smash… Afterwords you get nothing, totally nothing, after sending few times messages to “support” finally you get answer that it’s Vinted final decision in that case and actually you are guilty that product was not properly send by seller and you will not get ANY compensation and even ANY damage item which has been damaged by transport.Assume, you send item which somebody destroy on way to customer or could be even a customer and customer get free item because it’s your fault! brainless politic and totally unfair treatment for sellers.
I think there are a lot to improve. I personally don't like the way the app works regarding contacting them about an issue. There is no email or phone support available and makes me a bit worried and unsafe. But there is something they should add to the app. They should have a filter for countries so you can choose where you would like to buy your product. There are A LOT, I mean A LOT of people from Poland selling counterfeit products. I would like to be able to choose Denmark for instance.
Claim your business profile now and gain access to all features and respond to customer reviews.
Vinted er en fællesskabsbaseret og mangfoldig markedsplads, der har som mål at gøre secondhand til det første valg. Hver dag køber og sælger millioner af vores medlemmer preloved ting i hele Europa.
Sælg uden gebyrer og søg blandt unikke kvalitetsartikler - herunder mode, elektronik, boligindretning, kæledyrsartikler og meget mere.
